Once Upon a Child

I was simply disgusted by my last trip to this store. They tell you that they pay 30−50% of what they sell your items for. But when I walked around the store, I found similar items (same brand, size, condition) that brought to my attention that they were actually paying 10−20%. I went ahead and signed away my clothes for pennies on the dollar as the line behind me grew and I felt pressured to hurry up. When I got home, I realized that they had given my 70 CENTS on a small PETUNIA PICKLE BOTTOM BAG! Not only that, but I found that several of my items were not accounted for. I call that stealing! My next step is reporting to the BBB.

Love the new remodel. There are new staff members that seem to really know what they are doing. Love the great deals and the organization. I will be sure to visit them more often. I love this store best out of all the ones is MO! Signing up for emails really is a plus because you get even greater deals than already offered!

IF THERE WAS A WAY I COULD WRITE THIS REVIEW WITHOUT HITTING A STAR… I WOULD. THEY DO NOT DESERVE NOT ONE STAR. I came in to drop off 3 full bags of clothes and toys…95% of the clothing was from Gap and very gently used. I also had 3 new board games and a couple of other toys. She told me to come back in 2 hrs. I came back and they offered me $ 4 .43 for one new game and 3 GAP skirts. WHAT? Are u kidding me… I work in retail and I know good and well that my items were in very good shape. And after walking around and looking at the items in the store I know this place is a joke! If I had 3 thumbs they would get 3 thumbs down. Lady w the dark hair, Nicole is RUDE.

We were looking for a crib and were in the area, so thought we’d stop by. I was pleasantly surprised by what we found here considering some other reviews. We were greeted when we walked in, even though the salespeople were helping customers. While we did not find any cribs, there was a lot of other gear for sale at a good price. The clothes, which are PLENTIFUL, were incredibly cute! I found about a million things I wanted to buy that were very cheap, nice brands too. It seems like when you go to certain baby clothes places, there is a telltale style that dominates the stock. For example, I love Carter’s, but it’s easy to spot something that is Carter’s brand. This place had tons of different brands and therefore styles to choose from. I managed to control myself — this time — but I will for sure be back when baby is here and do a lot of shopping.

The ladies who work here are real a-​holes.
Like the kind of a-​holes that make you sad and slightly uncomfortable because you know they are unhappy people in general.

There is so much here. It is overwhelming, although the ladies that work there seem to know where any and everything is! It was so nice. Some of their prices are wonderful and some are not. i think if you have time to search through the racks and piles you can find some awesome deals.

I have visited this store twice and I will say overall they have a nice selection of items and you can find many things that are brand new with tags. I bought most of my daughter’s summer clothes and fall clothes here for much less than retail.
I attempted to sell my items and they weren’t taking any more items that day. Also, they weren’t taking summer items. this is the 2^nd OUAC I brought my items to and the first store offered me pennies and this store seemed to not need my items. the worker told me to get here as early as possible the next day… umm no thanks I have better things to do I’ll just shop and move on. I found multiple clothing items for sale with stains on them. this is why I gave only 3 stars

I called 10 minutes prior to my visit to ask if they had a leotard and ballet shoes in a certain size. They said they did. I got there and they didn’t have it and they said, «well sorry, we just checked computer inventory. Not sure where they are.» They were not helpful at all! I am also not a very neat freak of a person, and I thought the store was a total mess! There was laundry baskets full of junk all over the place. Nothing was eye appealing at all. RUDE people, MESSY place. I do not recommend. I personally shop at the ballwin location. It’s very organized with nice people. Much better place.

Stopped in to drop off some of my son’s gently used clothes. One of the women with short dyed black hair was so rude. I will not be returning. They rip people off. I rather donate my clothes.

I recently had my double stroller stolen from me. I was calling around for a cheap replacement and found out that this store was selling my stolen stroller. I got the police department involved and after much hassle I have it back. Meanwhile the stores owner had called me and was extremely rude. He expected me to buy it back from him for the same price he had paid the thief.
Though the owner refused any wrong doing I think this business was either extremely negligent and failed to do due diligence to establish ownership before buying a very high end item. Or they didn’t care that it was stolen.
Bottom line, be careful buying your strollers from a place like this that does not screen their sellers in ANY way. Strollers come with serial numbers and are registered. When the real owner shows up you will have to give it up regardless of where or who you got it from.
And after the experience I had with the owner good luck getting your money back from this business.

So during my pregnancy i stopped in the store a few times to check out their already used products and couldn’t believe how much everything cost! The stuff is used and they want to charge you 300 for a crib. Come on now! Absolutely ridiculous. For a onesie they want to charge you 3 or 4 bucks. You can go purchase 3 of them for 4.99 @ Target or Walmart. Every time i take my daughter’s clothes there to sell, they are either not buying or not accepting anything @ that time. They are not helpful, and slightly rude even. If you want used stuff, email me. I won’t charge u a dime. Or go to Good Will. They have great used baby items for super cheap. When they do purchase things off of u, it’s for very little and some things i sold them were brand new! Are u kidding me? I’d rather give everything away than get ripped off.

The bad first because I like to end on a good note:)
The staff can been less than helpful and anything but happy. They seem tired and over worked a bit. The place seems a bit cluttered which says they have a lot of things. I had one experience with reselling and I would rather give my stuff away than to give it way for the small price they wanted to give me for a load of clean (no stains great color) baby clothes. I have seen some items with the original price tags on them for 1.00 on clearance and the Once Upon a Child price tag was 3.50 or so. Hello take off the original price tag people! The staff can be slow in checking people out so don’t plan on being in and out quickly if you are purchasing something. We were going to purchase a used swing but they weren’t very clean so we opted out for a new one. The isle are small so if you have children with you it may be hard to maneuver around the store.
Now the Good: I like the deals, I mean goodness $ 3.50 for an outfit isn’t bad! Some outfits are less! It can add up quick though! Lots of cute baby clothes for great prices! I am a fan of Once a Upon a Child even if I did list more annoyances than good. They have a customer appreciation club which is good. At least they are trying to give back to their customers in some way. I’ll keep coming back.

This is just one of the many stores in the blowup of children’s clothing stores that seem to be happening. They all sell a huge array of children’s clothes, as well as things like diaper genies, and other baby supplies. They sell furniture and toys as well. It’s like a baby superstore.
I can’t say the service is great here, but they do have a ton of different supplies that are ready for the taking. (or rather… for the purchasing). A lot of the clothes is super cute here too, but I mean, it’s baby clothes… how can it not be cute? Also, they have some decent sales here sometimes, especially if you are buying out of season. This is really just like any other clothing store.
Basically, nothing special, but it’s a decent kids store. Especially during a sale.