The UPS Store

I had a great experience here yesterday. The clerk was very helpful and friendly. I recommend checking them out for your shipping needs. Thanks.

If I could give a lower rating I would. I took an item in there to be shipped. Not only did they open my package. They didn’t put everything back in the package. And they didn’t wrap it back up the way I had it. So not only did it get to the buyer all broken. But I had to refund the buyer and end up with a broken device. So once again thank you assholes for the shitty service.

I had my passport shipped via the 2-​day shipment of UPS. The website of UPS claims this to be secure and reliable. Unfortunately, my passport got lost (well, still under investigation). If I didn’t bother to track it, I would not have been able to know this happened. I sent another mail on the same day via the usual USPS delivery (w/​o tracking), and they were able to deliver that mail. I would NEVER trust UPS with important documents anymore. Not even their supposed secure shipment.

Friendly and very prompt service. Mail arrived in California ahead of schedule. They never did send me email confirmation of shipping or delivery, but their tracking system works great.

Needed to ship something back to California while on our road trip. The staff was super helpful!

The only issues that I’ve had related to this location have been attributable to UPS itself and never with the store’s staff (or owner for that matter).
If there’s an issue with something in transit, and they have your phone number available, it’s not uncommon to get a call from someone at the store. If you leave a message or place a request that requires follow up? They’ll get back to you with a status or answer. Are you a member of a company or group that has a discount? The staff will gladly factor it in. (Note: AAA members can save 5% on UPS Ground and a little more than that on packaging).
Fellow Unilocaler Brian B.‘s observation that you may spend more time looking for a parking spot along Laclede or Euclid than actually sending a package or receiving something in the store continues to be accurate. The team here really is that quick, but they aren’t too rushed to get to know repeat customers by face and name either.
This level of service at this location simply cannot be beat.

Friendly, convenient, one stop shop for my shopping needs. I love this location really; as the customer service is usually amazing. I’ve had a bump or 2 over the years but can’t let 1 bad apple spoil the bunch. These guys are awesome

I don’t normally write reviews, but I had to since the employees were super helpful, kind and friendly!!!

Much easier than the post office.
Only been into a UPS store one other time. Ebay shipping as a seller. They walked me through that and it was better than expected.
Stopped by this convenient centrally located store and had easy parking with no wait. Just friendly helpful service for my online christmas returns. They really did all the work for me (sealed the package, put the new address on). Free amazon prime returns are nice (lands end too). Working with UPS just makes it that much better. In and out in under a minute?! I’m a fan.

I see lots of positive reviews but I’m puzzled. As a member of the clergy I walked into this store on 10/​17/​2014 to have a marriage document notorized for a couple recently married and was shocked at the ignorance and suspicion towards me that was immediate when I began to request my notarization. For lack of names at this point, the white lady felt compelled to read the entire document and after pretending that she did not understand the reading she proceeded to the back to where she had a black worker to look at the document. They both came out and begin to ask some ridiculous questions along the lines of, where is the married couple and was I the one who married the couple? After trying to reasonably explain that the certificate only required the signature of the clergy and a notary. For no other reason, I was just simply told that they didn’t feel comfortable doing it. In short, I think the service at this location is poor and I suspect that there is some racial and racially self hatred overtones of the worst kind involved at this location. I have no axe to grind and no reason to be malicious. I pray for the two workers, these are the incidents that make for a bad world.

The employees of this UPS location are the nicest, most helpful people that exist on this earth.
This location does so much more than ship. I usually get most of my color printing here. It looks great. The employees are super helpful.
Any time I return a shipment, I just bring it in and they make sure box is all taped up.
They notarize here too.
These guys really are fantastic. 20 stars!!!

I never thought I would write a review for UPS of all places, but I gotta praise the employees here a bit.
Every single time I come here (which used to be quite frequently since part of my job was mailing out boxes around the country) they are so nice and friendly!
There have been a few times when I’ve been forced to go to USPS for something and they are so cranky and mean and make you feel shitty the rest of the day.
But not UPS. I love coming here, and it helps that they are open more than USPS too. They’re super sweet and helpful and I actually look forward to stopping in for anything. I’ve had passport photos, printed important documents, and mailed various packages. They’re always trying to get me the best deal and reminding me to use my AAA discount.
The best part is that they’re dog friendly and they are walking distance from me.
I’ve always felt it was silly to review large chains like these but the employees here are so awesome, I felt they deserved a shout-​out. Thanks, guys!

Ridiculously good service. The service was so good that I’m on Unilocal writing a good review for a packaging store. THAT good. They went above and beyond to get my shipping cost as low as possible as if they were emotionally invested in my happiness with the experience. Well guys, I don’t think you could have done anything better. Bravo.

Great service and super convenient for those living in the CWE!
I came the other day to mail a manila envelope. They were so patient even when I realized I forgot a component of the package, left to my apartment, and returned 15 minutes later. The staff also weighed it for me and calculated that it would be cheapest for me to buy stamps vs. the ups label.
In addition, I’ve also printed various items here. When one of my posters kept printing incorrectly, the staff member printed it 3 times until it was the way I wanted and even gave me a giant mailing envelope for gratis to store them so they wouldn’t get wet in the rain.

Amazing service! I had to ship two complicated things out the door, weird sizes, boxes, etc. and they just took it off my hands and handled the whole thing! Amazing!
Sadly, the parking situation over there is a bit of a mess — too bad there are always delivery trucks and other random vehicles blocking the 15min spots.

This UPS store restored my faith in postal offices. I went in with an unwrapped book to send back to Amazon, but within 30 seconds of stepping foot into the UPS, a kind man found the proper packaging and packed the book himself. He pretty much did everything for me; affixing the labels, closing the box, etc. He printed out the receipt and tracking number. I was in and out within two minutes. I was worried that I would have to buy tape and pay extra money for packaging, but I ended up paying only $ 2! I agree with the other reviewer: they should have a 5 minute parking spot for UPS. Truly the best service I’ve had at any postal office.

I’ve been here twice to take care of immediate needs, and both times they delivered. Once was to scan a large volume of papers, which was done easily and transferred to my google drive. The service is always faster for sending packages and the entire process is easier (you don’t have to fill out all the sheets fedex gives you). Street parking is usually available close by.

Nicest staff members ever. Each time I go I’m impressed by how helpful everyone is and how fast they get me in/​out. I used to go to FedEx Office, but the one in Brentwood can be a nightmare at peak times. This place feels like your class good service neighborhood store. Parking can be a pain if it’s around 5pm, but you can usually find street parking within a couple blocks of the store.

Very friendly folks! Always offer me a receipt for my Zappos returns.

Had to drop off a prepaid package and was in and out in less than 90 seconds. I spent more time trying to find a parking spot close than I did inside the store. I wish they had a drop off spot outside for less than 5 minute parking. Other than that I had a great experience.