Veterinary Medical Centers

The first few visits with our new puppy were great. We were called the day after to see how our puppy was doing, and everyone was extremely kind and concerned. Any and all visits thereafter, were terrible. No one, from the vets, techs, and front desk staff, is on the same page or seems to communicate. Were were given different answers to our questions by every staff member. We were also told «I don’t know» when asking if our puppy needed to be on antibiotics after his surgery.
The worst part was the way our puppy’s surgery was handled. Our puppy needed corrective surgery for a cherry eye. We were assured that the surgery was simple, and that the dissolvable stitches would be used in his eye. After the surgery, we asked if he would need antibiotics or a follow-​up appointment. We were told no since the stitches were dissolvable. After 3 weeks, in which our puppy was constantly wearing the cone protector around his neck, my wife noticed stitches sticking out of the bottom of his eye. Alarmed we called Veterinary Medical Centers and were told that something was probably wrong. We took him in, and were told that the stitches in his eye were not dissolvable. The vet told us she «dug around in there and got as many of the stitches out as possible,» but that some were still probably in there. We were told that he’d need antibiotics, since the stitches had made his eye infected, and that he’d have to wear his cone for a further two weeks. At know point were we given an apology or an explanation of how this mistake occurred. Everyone seemed to blame someone else, and acted like this mistake was no big deal. So in the end, our puppy had to wear a protective cone for over a month (for a surgery that we were promised would only require 10 – 14 days of cone wearing), got an infected eye, and forced us to shell out more time and money for the foolish mistakes made by the medical center.
We have since switched to a different vet, and I would not recommend that anyone go here. Several other family members who brought their pets here, haver also switched to different vets after hearing our horror story.