Washateria

I was really pleased with my first visit to washateria today. It was clean, calm, and the staff-​person was very helpful.
I had two loads, and had forgotten to bring detergent. The staff noticed me struggling with one of the washer and came over to assist. Turns out the keypad was not responding, so not only did she try and help, but she also provided some of the same detergent that I had already bought to use in another machine.
Wifi was great, and space was big enough for the 2 – 4 groups of us to all spread out.

All I can say is now that the father runs the place, the workers are jerks. Don’t wanna say it, but they only deal with noise… My dog was sitting quiet and calm, when I had to get laundry out of machine, she started barking at people who walked by… Then, on a day that is 90deg out, they made me leave with her even when she was calm before for over 30 min… Not the place I first wrote about, for sure. And, want to clarify she is an 8 lb dog… Not a threatening animal in the least… Just a barker out of fear… I may be biased a bit, but never had this problem before here when she would hang out on the weekend. Not cool… Seriously.

As a Laundromat facility, it’s very nice and the attendants were nice enough. I had gone there previously to do my own laundry and was comfortable in the environment. I thought it was a little pricey but, you pay for what you get in a lot of cases with laundry mats. I am reviewing my drop-​off laundry experience. I dropped off because I had been unable to do my own due to an injury from a car accident. I was very skiddish about dropping my clothes off to be laundered by someone else and rightfully so, obviously. IF I could upload pictures of the underarms on my shirts and other items, you’d be grossed out because they are DIRTY! I have never had a problem with getting my clothes clean, EVER. The use of detergent cleans them. I don’t think they used laundry detergent and definitely NO fabric softener or sheets because my clothes are HARD! I believe my clothes are still dirty which means I will have to pay to have them washed somewhere else now. I tried contacting them and the voicemail box has been full all week. I am totally frustrated and disappointed that my $ 54 was wasted. I won’t be going back.

I would love to give this place five stars, in fact, after the first time I went there I thought it was a great place, and so I kept going back. HOWEVER, little did I know that I kept getting double billed from this place on my credit card. Every time I went in to do my laundry I got billed for that day AND billed again the next day.
I called the Washateria to dispute the charges, and they were very nice telling me that a manager would call me back about the over charging. Unfortunately, no one ever called me. So, a week later I went up there and talked to the manager. She was very nice to me, but told me that I would have to talk to the owner WHO LIVES IN INDIA. That is right, if you think you are patronizing a local business, you are incorrect.
Anyways, I called the owner and he didn’t answer. I left a message and he never called back. So, the credit card company is now working on the situation.
Moral of the story, if you go here don’t use a credit card. If you currently go here, you should take a hard look at your credit statements.

This place is going to the dogs. When it first opened things were great. I don’t know if they’ve made big and unwise personnel changes lately but the workers don’t seem to care about the place or the customers. The workers are simply interested in receiving a check. A few weeks ago, at 8:32 pm one of the workers informed me that last wash was at 8:30 pm. Seriously? Are you really that lazy? Tonight they kicked everyone out at 9:40 pm. The place is supposed to be open until 10 pm. I can’t wait to get my washer and dryer so that my laundry and my money will no longer be an inconvenience. Oh, almost forgot about the other time some folks were doing drugs in their bathroom and another time when a homeless person was sleeping at the counter where they fold their paid laundry. A quality environment. Can’t wait to do my laundry at home.

This place was great when it first opened, but the last time I went in there half the machines have out of order signs. It was trashed, the employees either bring their kids to work with them or are also running a daycare. It was not good. Kids, toys, trash and a bunch of non-​working machines. What happened?

The staff here is great. They’ve always been very welcoming and kind when I walk in the door. While of course their main service is laundry, I use them primarily for dry cleaning. Just the other day I came by with a bunch of clothes from Goodwill. A few had some stains that needed to be removed that I didn’t think I could handle on my own. I pointed these out to the staff and they confidently said that they could take of it. And they did, for no extra charge! I love this place; go here!

This place is still clean and the service is still as friendly as when they first opened. They now have card swipe things so you can use your debit or credit card easily… even on the dryers! They are kind of finicky sometimes but they work after a few swipes.

This place is so great. The people who work here go above and beyond in customer service. It’s extremely clean, the washers are Electrolux, and the time is quick. They have a lounge area (rumor has it they may have a patio bar this summer!) free wifi, and televisions. They have lot parking and free street parking. The drop off service is awesome! Don’t do your laundry anywhere else. This is worth the drive from any point in the greater saint Louis area!

Great laundromat and great service. The place is clean and the staff is helpful. They are very nice and can handle any clothing loads big or small. Highly recommend this place. The price is right to and the washers lock so nobody can steal your stuff.

As laundromats go, Washateria rocks. It’s clean, bright, the staff are all very nice, and they recently started taking cards on all the machines. Win. They apparently have a drop off service as well, but I’m not really keen on strangers folding my underwear, so I haven’t tried it.
They also have drop off dry cleaning, which is nice and convenient when one of the three dry clean only things I own needs freshening up.
Here’s hoping I have my own washer and dryer again someday, but for now, at least there is somewhere nice to do my laundry when a trip to mom’s isn’t an option.

Probably the cleanest, nicest laundromat I’ve ever been to. Very friendly staff and they have WiFi! The machines all seem new, the space is bright. Great find!

This a good laundromat. I’m glad they have free wifi, it makes washing clothes go by much faster!

I dropped off a bunch of dry cleaning today, so I am going to review on my customer service experience, and then when I get my clothes back I will change if need be.
The man that took my clothes was extremely nice and helpful. He chatted with me over my dirty laundry like we were old friends.
I get a little creeped out going into laundromats (I’m not really sure, why; maybe all those dirty clothes from ppl I don’t know surrounding me) but I digress.
To be honest, I don’t remember the last time I took dry cleaning in somewhere, so I have no idea if I paid a fair price or not. I took in…
3 dresses
1 dress shirt
1 winter coat
1 sport jacket
I was charged $ 61. So draw your own conclusions.
The inside is very clean, well lit, maybe washers and dryers available. It was fairly busy for a Monday morning, so I am sure they do well.
I will update when I get my clothes back. Only downside is they are not going to be ready until next Monday, which I feel is a long time, but like I said I have no idea what «normal» is for dry cleaning.