West End Internal Medicine

DO NOT GO TO DR. TERRELL OR THIS OFFICE IF YOU CARE AT ALL ABOUT YOUR HEALTH!
This is the worst healthcare I could ever imagine! Uncommunicative doctor, incompetent staff no response to my requests to talk to someone about this. Lab results were sent, some abnormal and not a call, contact or follow up about what to do about this.
On 11 November 2014 I had an appointment for a physical with Dr. Terrell. I am not going back! Here are a few reasons why. If you are considering going here, enter at your own risk. Here is a summary of my expereince. When first at the reception window, I was asked if I wanted electronic access to my records/​lab results, etc. I agreed and did not receive the necessary information to make that happen. My appointment with Dr. Terrell was not at all interactive. She reviewed the data already entered in computer. Did the exam and told me she wanted to see me 4 times a year. Didn’t say why. Also didn’t tell me what was going to be involved in the physical. Dr. Terrell left the room and after some time 2 clinical assistants arrived with an ECG machine which they did not know how to use. I was growing more concerned about this appointment but decided to stick it out as I had waited weeks to get in. Several times I had to remind the doctor and staff that I would like a pneumonia and shingles shots and finally the clinical assistant arrived with the needles and syringes. Today is almost one month since I received those shots and my right arm that received the shingles shot still hurts. Will be seeing another doctor to follow up on this.
After the appointment I received a call from Walgreen’s informing me my prescriptions were ready. I have and informed the doctor and the clinical assistants I have Aetna mail prescription. I have yet to resolve this as two weeks ago out of frustration I actually took the time to go back to the office to discuss my care issues with the office manager. She was in a meeting and I still have not heard from her.
After visiting the office with my list of issues I finally got my lab results. There are 3 abnormal results. The doctor has not had the courtesy to contact me to tell me what I should do about these abnormal results.