Our furnace appointment went very smoothly. Though our tech, Brad, was concerned that the problem might be something complex at first, he narrowed it down to two small problems. Brad made some adjustments to the furnace’s blower motor that quieted the noise of the system, reduced the power being used by the system, and has left our house feeling warmer than ever before. In only the space of an hour, and less than $ 100, Brad’s service convinced me of Air Tech’s quality. Not only was Brad’s service top notch, we called at 7PM on a Wednesday and had service at our house by 12Noon on a Thursday. I would easily call them for future maintenance needs.
P B.
Évaluation du lieu : 1 Saint Paul, MN
BADEXPERIENCE: Heidi changed the times for this appointment three times then today they were suppose to show between 1 – 4. At 3:45 I looked outside and their truck was in my driveway with the guy talking on his phone. I unlocked the door and waited for him. Heidi called at 3:55 to say he will be late and is «on his way».I told her he was in my driveway but NOW he was gone. They wanted me to wait even longer… Guy Never called nor knocked on the door. They want YOU to be on call for THEM!!!
Kelsey P.
Évaluation du lieu : 4 Minneapolis, MN
My service technician was Mike. He called ~20 minutes ahead of arrival, which happened to be before the service window so I had to rush home from work, which is somewhat frustrating. When I got home, he had been sitting in my driveway for 5 – 10 minutes, and handled the ordeal professionally, even though it was frustrating for both of us. Then he did normal inspection-type things. At a point, he realized one of my fuses wasn’t working. He didn’t have any spares in his truck, so he ran out to a store to buy more instead of leaving me to fend for myself. It was much appreciated. Finally, let’s acknowledge that my dog was probably the worst host in the history of the service industry. My pup didn’t stop barking/growling the entire time. It was really embarrassing, but Mike patiently ignored him. The service was expensive. But it’s HVAC service. It’s going to be expensive 100% of the time. Charge it.