ApplianceSmart

My family and I were looking for a fridge in our price range. Looking at fridges on line, we decided to lower our expectation to a run-​of-​the-​mill ice box. We went to the Appliance Smart factory outlet store and were amazed to find an awesome side-​by-​side fridge with all the bells and whistles that had been discounted nearly $ 700! It’s a scratch and dent, but it’s not a bad looking unit. The staff was extremely helpful and friendly. Although all staff were male, they did not make my mom and I feel like dumb women. Most importantly, the salesmen were honest about the refrigerator’s condition and expected delivery.
The delivery went off without a hitch, even with a freak snowstorm in April (thanks Minnesota). The delivery guys took out the old fridge, brought in the new and had a great attitude about working around piles of snow.
tl;dr: Great price. Friendly sale staff. A plus service. Will buy from them again.

My fiancée and I bought a whole house worth of appliance from these con-​artists and our «brand new» fridge failed within days of delivery, we called their service department and were told that the soonest someone could come out would be over a week later, so we called around and found another authorized Frigidaire repair facility who had an appointment in only a few days, well they came and found the fridge needs a new damper motor (broken) and motherboard (apperently they have to replace the motherboard on all this model due to programming error) well it will be over a week for the parts to come, so 2 weeks to get a brand new fridge working, NOT ACCEPTABLE. So we went back in to appliance smart wanting to exchange our fridge, or have them bring us some temporary fridge or even knock off a few hundred dollars for all the food that spoiled, well contrary to their signs claiming «100% Satisfaction money back gaurantee» we were told that the appliances, which all but the fridge are still not even hooked up or used, are now «used» appliance and we cannot return them, nor can they do anything to help us.
Moral of this story, avoid these guys like the plague, go to a reputable store, like Sears, Home Depot, Lowes, Best Buy, anyone but these jerks at Appliance Smart.

We bought a dishwasher, and a stacking washer-​dryer from them. Honestly, I can’t even begin to go into all the problems we had but here are some highlights: 1) The installers that came to do the washer-​dryer did such a poor job of situating it the units that the drawer for the detergent couldn’t open because they had put it with a sink jutting out in front of the washer. The dryer vent was so poorly installed that it fell off and my husband had to re-​do it. Plus they used about 30 feet of vent for what only needed about 6 feet. They couldn’t even be bothered to cut it to size. 2) My husband picked up the dishwasher himself so he could bring it home. While the people at ApplianceSmart were «inspecting» it to make sure it was in good condition, they actually BROKE a part off of it! They assured my husband they would have a replacement part sent to him. About a MONTH (!!!) later, a part comes in the mail — the WRONG part. Since then, we have repeatedly gone down there, called, been told that the manager is not there and no one else can help, been told that only the person who sold us the machine could help, and been told that there was no record of the part being ordered.
This was FOUR months ago. Today I went there in person, planning to camp out every day handing out flyers telling incoming customers why I was there. The manager finally just went in the back and yanked the part off of another dishwasher. It was handed to me with a sour expression and not one word of apology.
I would NEVER go there again for anything that required any service at all. And frankly, if I ever bought anything from them again and they broke off a part while inspecting it, I would instantly demand a refund, and buy another of the exact same appliance. I would never trust them to do what they say they will do again.
If you haven’t got the message yet: they SUCK.

I agree. Avoid these guys. I ordered a «new» microwave and I was told it would take 10 business days to get it from Whirlpool. On the 9^th day I called the store to check on progress and was told that it was on back order but they had a store model that was in perfect condition and that they would sell it to me at a discount. I called back to speak to the assistant manager who told me that he didn’t know anything about a discount and that the item had been discontinued by Whirlpool. I told him that his staff member had called me a few hours ago and left me this message. This was a Wednesday and he told me he couldn’t do anything and that I should call this staff member when he returned to work on Saturday. I asked for the store manager and he said sorry he is gone and will be in a seminar tomorrow. I got a hold of my staff member on Saturday and told him I wanted the item (the discount was fair ¹⁄₃ off) and that I would come over and get it. When I got there they were having problems getting it out of the display and broke a clip and told me sorry it would need to go to service; I was told that it would go to service the following Monday and likely return on Wednesday. I called on Saturday because I had heard nothing (except I called on Thursday and was told it was still in service per their computer screen) and it was back and so I went and picked it up. Whew… very poor service, no one seems to know what is really going on there. I would avoid them.

A chain isn’t a chain if it’s a local store with multiple locations, right? Well, this question turned out moot when I found out ApplianceSmart is in 4 states, so I guess this turns out to be yet another chain review. Chain review disclaimer included below, as well as my apologies.
ApplianceSmart is a scratch and dent appliance store. You can approach it two ways. Find the model of appliance you’re looking for at a «real» appliance store, and see if any ApplianceSmart locations have it. Being scratch and dent, their inventory changes often and different locations will have different inventory. If the appliance has been out for a few years, chance are, one of the locations has it.
The second is just to walk in and see if you can find a deal. Do some homework and see what the «normal» price of an appliance you’re looking for is. You’ll likely find something at ApplianceSmart that you’ll feel good about.
This particular location is their warehouse location (take the Como exit right of Hwy 280), so it’s bigger than the rest. But there is plenty of selection at all their stores because they are all sizable. You’ll see fridges, washers, dryers, ovens, and dishwashers (and more) lined up as far as the eye can see (or at least until your eye hits a wall).
We’ve had really good luck with the purchases we’ve made. The scratches and dents have been minor, and are in places that would be hidden once installed (like the side of a fridge) and they have all worked as if new (which they are, just slightly cosmetically damaged). All appliances come with the manufacturer warranty, so there’s no reason to come take a look to see if you can find a deal.
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Chain review disclaimer: I won’t do ‘em. You can’t make me. Well, ok. Yes, you can. But not easily. I’ve sworn off chain reviews because chains are supposed to be the same wherever you go. That’s the beauty of a chain restaurant. So I’ll only do a review if there is something out of the norm for a chain, or the particular location. This will happen if there is something unique, if they are extraordinarily good, or extraordinarily bad.