Donald’s Uniform

I was excited that there was a uniform store finally near us (Donald’s west location in Eden Prairie). It was such a haul to go all the way to Educational Outfitters before.
I initially had a hard time getting through to the store itself — the website was down for a while and the phone number on google said it was disconnected. Then it worked, but no one answered. I was finally able to get through to the store the following day (connected from the St. Paul location).
I went to the EP location and it was busy (week before school started), but the staff was very helpful. They were quick, knew where to find what we needed, and gave me multiple sizes for my daughter to try on. They didn’t have what we needed in stock, which was fine, so they ordered it from the St. Paul store. I got a call 2 days later that it was ready. My husband drive there and picked it up, brought it home, and when I looked in the bag, it was the wrong item (we ordered a jumper and this was a black, pleated skirt).
I called the Eden Prairie store and the gal on the phone was very confusing — I couldn’t understand if I had someone ELSE’S order (i.e. they gave us the wrong bag by mistake, and I could drive back there and pick up the right bag) or if they had ordered the wrong item from the St. Paul store. I finally had to stop her and ask her to clarify. She eventually transferred me to the St. Paul store to re-​order the item (which I found slightly annoying — I wish they could have looked it up or handled it on the same call … in addition, the Eden Prairie person never actually said, «Sorry,» at any point during our conversation, which would have been nice). The St. Paul store representative was helpful and re-​ordered the correct item. The bummer is that we will have to drive over there again (3^rd time) to bring back the wrong item we received and get the right one.
So I guess I give it an «okay» rating. We got what we needed and ²⁄₃ of our customer service interactions were good, but it took us 3 trips to get our item.