Precision Tune Auto Care

Got me in for a quick oil change and an assessment for why my car was leaking oil. I can’t go five stars here because they called me to tell me my car was done about an hour before official close, and left a message saying they would be leaving in 30 minutes. I didn’t get the message until 35 minutes after the call. Also I thought they’d top off fluids but they obviously didn’t do my wiper fluid. Not a huge deal.

For all potential customers, this is the place to bring your car. The service you receive is outstanding and the employees are more personable then your own mom or dad. I’ve been bringing my cars here for a while and they are absolutely awesome with great quality work and parts. Highly recommended.

I talked to the manager guy twice just to schedule the oil change and I was appalled by the way he talks to the customer. I read the other reviews and I am glad to know I am not the only one who thinks the same way. Even if he cannot do oil change one hour earlier than the appointment, instead of saying ‘No! Can’t do!’ and look away, he could have said, ‘I am sorry we are tied up at this moment. I appreciate your patience’ just to follow up with the customer.

We have taken our two cars here several times and have always been happy with the results. The instance that stands out most is when our older car’s «check engine» light came on. We had taken it to another shop, where it spent eight hours, with no communication and no fix. The puzzle took a while to solve at Precision Tune, also, but the difference was we had regular updates of what the mechanics were trying. (When we googled the computer code on our own, some online mechanics literally suggested ignoring the engine light, saying it was impossible to solve.) I’m still driving that car, and have had it back in for routine maintenance several times. Highly recommend these folks.

I called Precision Tune Auto Care because my check engine light turned on the day before I was heading out on a long road trip.
They were booked up all day, but suggested I drop it off and they would get to it when they could. I was getting tires put on ‘when possible’ by Discount Tire that day, so I couldn’t leave it long-​term.
I mentioned that to Precision Tune Auto Care guy, and he told me to bring it in quickly and he could read the code in 5 minutes.
I brought my care by and the front desk man immediately came out to read the code. It turned out to not be a big issue, so he told me I was good to go and didn’t charge me anything.
I really appreciated that he took a break from their cars to check the code for 2 minutes for free. It definitely made my day significantly better! Definitely a good indicator of service!

I honestly have had the best customer service — ever — here. We’ve had the unfortunate luck of having a few ‘lemons’ of cars over the years, and it wasn’t until we moved to the MacGrove area, and discovered this location, that we actually didn’t dread bringing the car in. They offer free inspections, have always been up front and honest before doing any work, oil changes have been quick & painless, and have referred us to our dealership when the issue was covered by our warranty.
The latest issue we had brought the car in was a whirling noise. We brought it into Precision Tune on Snelling, and they told us right away that it was a transmission issue, and knowing we had an extended warranty on the car, said they recommended we head directly to the dealership. When I got to the dealership, it took them over an hour to do an inspection, and informed me it wasn’t the transmission, and sent me on my way. A week later, the transmission blew, and we were without a car for almost a month. I really was thankful that Precision Tune clearly knew what they were talking about. While they didn’t perform the work due to trying to help us save some money, they gained my trust even more by showing they did know what the issue was.

Not sure who was taking the calls right now, (1 p.m. Monday, ⁶⁄₃₀) but just because I couldn’t get my car there for an oil change by 4pm, or dropped off on a Saturday, the call was ended quickly.
When I called back again because I was not done asking questions, and I happened to have a question about tires and I need a set of four before winter time, the phone was picked up, and then hung up as you have caller id.
WTF?
Look at my previous review, I like coming here. I really do. You’re convenient. Your friendly. Other stores benefit by my shopping as I wait. You even let me bring my dog inside with out a hassle. But maybe your having a bad Monday or things have changed. If they’ve changed, then I’m sorry as I’m done.
If you’re busy, take my name and number and call me back. I totally get it. Everyone gets busy. Just don’t hang up on me. That really pisses me off.
So now I have an appointment at Parkway Autocare down the road and they sell tires along with all the stuff you do too. Plus I can walk there which makes it convenient for the pooch.
I’ll let you know if they are dog friendly after my 5pm appointment tomorrow.

I’ve taken my Beetle in for oil changes and always get the car done so quickly. They never try to sell me services I don’t need, which is refreshing. The people behind the counter are friendly and I feel confident that the work done on my car will be good.

After my initial post (7÷17÷2013), I received a call the next day from the owner Tim Gleason. He was empathetic and heartfelt and I appreciated his apology. Most importantly, this week he has confirmed his commitment to follow-​up with training by a local consultancy that is well-​versed in racial sensitivity training. This was the action I had requested be taken in my letter and what I perceive to be the best outcome in this case. I trust the training will enhance the business, be useful to the larger team and bring resolution. I can say it will do much for me to know that there will be some healing and tools to avoid a repeat of anything like this in the future. All the best, Tim!
5 stars for follow-​up.
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Datra,
Thanks for sharing this story. I’ve been going to this auto shop for 13 years and have had mostly good experiences. I’ve felted talked down to from time to time and pressure to make repairs I didn’t want to make, but have gotten decent service. I have seen some other customer service experience that have been less than professional but nothing that would make me stop going to the business. After reading this I think I will take a break from this auto shop and find a more professional store.

Five stars for stellar attitude. I was in the neighborhood and noticed that one of my tires was low. Normally I fill my tires myself, but I had a baby in the car so I poked my head inside and asked if they could check it. I offered to pay but they wouldn’t hear of it. They were cheerful, quick, and accommodating.

This place is great! Quick and inexpensive oil changes, and great customer service. Have a question? Manager Jeff will explain what’s wrong with your vehicle in a way that even I, with little car experience, can understand. Overall excellent experience, I’d recommend this place to anybody.

The Customer Service for this location is outstanding! Not only are the timely with their services and polite, but every time I’ve gone into this business the staff has bent over backwards to ensure my experience with them is superb; they make sure the coffee is fresh and hot, give me a lift to work and treat me with respect. I trust them with the safety of my vehicle. Each and every staff member works as a team to exceed the satisfaction of every customer. I will be returning to this business for my routine vehicle maintenance.
I highly recommend this business to all.

Based on my service today, I’ll be taking my car back to Precision Tune.
I scheduled my oil change at the end of last week. I took it in this morning and they got things moving right away. They suggested I get my tires rotated, which I had forgotten to ask them to do in the first place. Then once the tires were off, they also said I needed new brake pads and front rotors.
Normally, I would have been pretty skeptical of a garage trying to get me to fix things on my car, but I had been told a few months ago by a mechanic I trust that I would be needing new brakes soon. So I gave them the go ahead, after I was promised by Jason that my car would be ready in about an hour. He had parts rushed over and my car was done in 45 minutes.
Other pluses: the waiting area, if you don’t feel like walking to nearby coffee shops/​eateries, is clean and comfortable. There is complimentary coffee via a keurig machine and free wifi. Additionally, there is a 2 year warranty on parts and labor.
I may come back to change my rating to a 5 if the service seems to be just as good and reliable after 3000 miles and it’s time for another oil change.

Seems there are four steps to this oil change process as a customer, so I’ll go through them.
1. THE APPOINTMENT: Knowing I was going to be in the neighborhood for a meeting, I made an appointment by phone the day before for an oil change, wiper-​blade replacement, battery check and tire rotation. Jason, the manager, was friendly and helpful. I was pleased that I could get in the next day, even though they were very busy.
2. THE DROP-​OFF: I called 2.5 hours before my appointment to see if I might be able to get in earlier. They said to come right over — so I did!
3. THE WAITING. I walked down the street to St. Clair Broiler for lunch. It is nice that there are some restaurants, coffee shops and things to do nearby while you wait. Jason called to ask if they could clean my crusty battery hook-​ups to do the diagnostics (it was $ 13 extra). I said cool. Then I got a burger. And at the exact moment I finished paying my lunch bill, Jason called to say the car was ready. So speedy, especially considering that they got me in early too.
4. THE PICK-​UP: When I got back, Jason gave me the recap of what they had done and said there was just one small, non-​timely thing I should look into getting adjusted in the future. I loved that he wasn’t salesy about it and didn’t try to get me to book that appointment there or anything. I felt like he was giving it to me straight. And that’s what is important to me in a good mechanic… well, that and actually being a good mechanic.