Apria Health Care

The Customer service sucks! When calling you get sent to Indonesia or somewhere I can’t pronounce. Can’t call the local branch without going through customer service. When you finally get someone here in the U.S. they can’t find the items. Finally got a call from a very nice lady out of Kansas City that scheduled me an appointment for the St. Peters, MO office which is 40 miles from me. Thank god I kept her number because I was wanting to get directions to the place, did I mention «you can’t call the local branch?». Google maps and mapquest left me in what looks like a flood area on the North of St. Peters. This very nice lady transferred me to the St. Peters branch to get the directions, turns out «it is in a flood area».
Now let’s see how this appointment goes. If it wasn’t for the nice lady in Kansas City that arranged my appointment I would be giving my experience with Apria a negative 5 overall, so let’s keep it at a one for now. THIS HAS NOT BEEN A GOOD EXPERIENCE SO FAR!
Apria in general used to be a good company worth dealing with here in the St. Louis area, but they changed in the 8 years since I ordered equipment. To sum it up Apria overall and not limited to my appointment or the St. Peters facility, is not patient friendly! If it wasn’t for my insurance company mandating that I use them I would go somewhere else.
This so far Apria been the worst experience in customer service I have ever dealt with, not like my experiences on the phone with Sprint, and I don’t work for them, the coverage for them is not that great but the customer service when calling is wonderful.

I am actually a former employee who is ashamed of myself for ever associating myself with this horrible organization. I gave the St. Peters MO branch a chance to take care of my CPAP needs. MISTAKE… I should’ve known. :-(
There are so many much better companies to deal with… try Medical West in the STL metro area… Apria is dying… as it should. I now am sitting on hold for over 20 minutes to resolve a billing issue… gonna hang up and deauthorize them from their auto payment. Maybe then I’ll get their attention!

This company has the WORST customer service that I have ever had to «try» to deal with. I received a bill for over $ 200 dealing with 5 separate invoices 4 of them have in the description «Misapplied Payment» then the charge. There are 5 separate invoice dates, these misapplied payments go back as far as September 2104 to as recent as June 2015. In 2014 I didn’t even have the same insurance as I have in 2015.
If you ever have a billing issue and need to talk to someone in customer service be ready to give up a lot of your time. After 6 tries, I have yet to speak to anyone in customer service as I refuse to be on hold with an estimated wait time of 92 minutes. I have talked to other people in the company but they can’t help me so they transfer me to the neverending on hold wait again. When I was cancelling my oxygen service I explained to the lady that I also needed to talk to someone about a bill I had received and explained the super long wait times I had encountered. I asked if she would be able to connect me with customer service where I could speak to an actual person without being on hold the estimated wait time of 92 minutes and she said she would make sure that I got to talk to someone. Of course she sent me to the same line with an 87 minute wait time… thanks for that lady!

I would not recamend this company. All stores in st louis are closed, wonder why.. You can’t call the local store. You get a call center. They LIE, Rude, I need a seat cushion, for my Wheelchair, Was told i need to drive 40 miles 1 way, To St Peaters Mo, to checkout their cushion’s (WRONG) THEY DONT CARRY ANY IN STOCK, BUT SAID THEY COULD ORDER 1. I dont know what kind is best for my condition. They havent got a clue. THEY DONT EVEN LIST ANY ON THEIR WEB SUITE. But $ 29.00 donut cushions. After reading Unilocal reviews, I can see why.

I had an appt at 930. It’s 945 and still no one has come to help us. There are no other customers here. Just snotty workers walking back and forth with attitudes. Their sign says priority#1 –the customer!
Bullshit!

My equipment from Apria gave an error message and stopped working. I called to request service on the equipment and was treated rudely. My doctor’s office put in an order for equipment service. Two earlier requests of my doctor’s office for downloads from the equipment had been ignored, so I followed up their order with a phone call to make sure they had received the order. I received a polite answer that someone from the local office would get back to me. This did not happen for a week, so I called again. This eqipment is essential to my health, which I pointed out, asking to rent a replacement while waiting for the repair. Still no response. My doctor ordered new equipment from a different supplier. Apria now called to tell me to get an appointment from the local office to bring in the faulty equipment. I was now told I had to travel to St Peter’s to give back the old equipment or be charged for it. I had the equipment since July 2010. I live in St Louis City and have significant health problems, so I asked if they could pick it up. They said no. I am glad that my doctor switched me to a new supplier. I have been without the equipment that is prescribed and that I need for over a month. Some of the people I have encountered at Apria are helpful and courteous, but the system appears not to allow them to get the job done.

Apria was amazing when I lived within 5 miles of one and my insurance paid for unlimited medical supplies.
Now that I live 50 gazillion miles from my nearest branch, and my health insurance isn’t shelling out the moolah as readily, it’s a whole new story.
I recently had an equipment malfunction and desperately needed a piece of equipment. This is life-​sustaining equipment that I require to survive. Without it, I could die. I am not being overly dramatic. This is a fact. Would Apria overnight the part to me? No. They REFUSED. Were they open during a time when I was able to get there to pick it up? No. My only option was to either take a day off work (I also require having this job to survive), or have them slow-​poke ship it to me. I said fine, well then can you at least notify UPS to NOT require a signature, since I am unlikely to be available to sign for it? They said sure, no problem. Well thanks, Apria, for caring enough to pretend to do that for me (I know this can be done because I’ve done it with UPS and FedEx a thousand times). (PS I offered to pay for the overnight shipping).
Aaaaaaaaaaaaaand I get home a few days later, still alive, to see the «sorry, we missed you, we’ll come back again at another time when you also won’t be home, because we really really need your signature for this life-​sustaining piece of medical equipment» sticker on my door.
Apria does not give a fuck about people. Clearly.
I’m glad I survived the few extra days until I could get the part so that I can spend the rest of my life not using Apria.