Cardinal Dental

Cardinal Dental bought out the previous Dr’s office, this was approx 2 years ago. I stayed with Cardinal Dental and was told they would still be accepting my insurance and everything would be the same as usual. Well, they were at first. The first visit after the new Dr and it was all new employees except 1 person, the receptionist I believe, was the only person still working there. Then this past December I went to get my teeth cleaned and the dental hygienist started asking me questions and looking at my mouth before starting to clean my teeth. I told her I had a canker sore that hurt a little, she seemed very intrigued and asked all sorts of questions. She left the room and came back 5 mins later and informed me she would not be able to clean my teeth because of this «cold sore». I couldn’t believe it and left. I went home and did some research, she believed I had a herpies of the mouth. With 5 mins of research, I saw the huge difference there is between a cold sore and canker — and mine was very obviously not a cold sore. So I tried calling the dentist but just got a voicemail. She did call me back after I sent an email with links showing the difference between the 2 things. She said she would come in on Friday, when they’re normally closed, to look at it herself, and if her dental hygienist was wrong, she’d clean my teeth herself. So I went up there and she apologized for her assistants error and cleaned my teeth.
So for my May 16, 2016 cleaning, they asked I get there early to fill out paper work and update my insurance info. So I did. They copied my drivers license and Athem card. They cleaned my teeth and said I had a cavity, and to have it filled would be $ 50 and my insurance would pay the rest. Seemed reasonable so I went ahead and got it done. On 6÷1÷16 I received a bill in the mail for $ 92. I play phone tag with the billing person today and finally speak to Danielle who tells me I should contact Anthem and ask why they didn’t pay as much as they should have. So I call Anthem and they inform me that in Feb 2016 Cardinal Dental stopped accepting the Dental Blue 100 plan that I have and only accept the Dental Blue 300. This is why there is a remaining balance, because Cardinal Dental has raised their rates and just don’t accept that plan any longer. But they failed to ever mention that to me, knowing full well when I went in for a visit that it wouldn’t be covered like it had my previous 3 visits.
I feel this was very shady of Cardinal Dental. I spoke with Ashley in their billing area and she gave plenty of excuses all pointing to Anthem and they never know exactly what the insurance company is going to pay, and there was nothing she was going to do for me. I will never go back there to have my teeth cleaned. I do not trust them. They may seem like nice people, but another family member of mine had a similar situation occur where they said it was going to cost x amount and it cost a lot more, I have no confidence in them, and I leave this review to warn others to be careful of this place. If I could leave 0 stars, I would.
For Cardinal Dental: Charging someone almost 3x’s what you said it would be seems like a very dishonest business model to me. You can’t claim you don’t know what the insurance company is going to pay when you stop accepting that plan, just tell your customer! It’s simple!

My husband and I starting going to Dr. Blalock last year. I’ve been to their office four times, I think. *Every single person* in this office is the friendly, warm, inviting, knowledgeable, and caring more than any medical physician or dental office I’ve ever been. I had my bridge removed — and replaced — within 3.5 hours. I had it put in in 1975. Replaced in1995, and replaced again this past Monday, ⁵⁄₉.
They work with the intention to make your experience as comfortable and as painless as possible. Usually my jaw out of alignment for months because I was required to keep my mouth open as wide as possible. Not this time. My jaw would be sore, my gums would hurt, and I would have some bruising and swelling for days afterwards. I had absolutely none of that. This bridge feels like I’ve had it forever and it looks great!
It’s a light, fun, homey office. And kid friendly. Once month you can bring your children to your appointment and they play with the kids while you have your checkup!
I work in a hospital setting and I have been to more than my share of physician offices in the past couple of years. This is the most high tech office I’ve ever seen. Please give them a try. I know you will not be disappointed!

I had an excellent experience with the Doctor and entire staff at Cardinal Dental. I had previously been to a high pressure sales dentist. Everyone at Cardinal was very informative and honest. I knew all my options and that whatever decision I made was going to be after I was educated and not pressured into anything. I knew if I moved forward with suggested care the price was given in advance and if I decided to wait I was informed on what could potentially happen or what I may face in the future. I couldn’t have asked for a better experience. I highly recommend this office.

It takes truly horrible service for me to take the time to write a negative review for a company. I was a patient under the former dentist at this office for 23 years. Dr. Ulrich’s office lost me as a patient in less than 1. Three out of four of my appointments were cancelled over the year, two of which I had about an hours notice after I’d already taken off work. They also cancelled on my parents twice throughout the year. When I called to tell them I decided to switch dentists due to their unreliability, the receptionist (Ashley) was rude and when I pointed it out she actually argued with me that she wasn’t being rude. I filled out the paperwork to have my files transferred to a different dentist and the new dentist said he never received them. The incompetence of this place was unending. My parents are planning on switching dentists also, a total of three patients lost.
The one time I was actually able to see Dr. Ulrich she spent most of the appointment interrogating me about my speech impediment and persistently tried to get me to go to a speech therapy doctor. Yes, I am aware of my speech impediment, thanks for reminding me.
I wouldn’t recommend this office to anyone.

It took them over a year to send me a bill, then it was not right (they OVER CHARGED ME and the dentist will not talk to me on the phone. Receptionist was rude on phone!