Ssm St Charles Clinic Medical Group

Negative stars if I could. I was there to see Dr Jennifer Jones for what should’ve been the third time this year, but is only the second because she refused to see me last time (see first review). I told the secretary that I would use anxiety as an «umbrella term» to cover what’s being caused as a result of my anxiety, which I wanted to have resolved. (The secretary failed to inform me that she didn’t understand what umbrella term meant). Waited 40 minutes to be seen. She came in with an attitude and if course I was already pissed. Unlike her, I wanted to move on with the visit and do what I came there for and never return (I didn’t have a choice about going back because it was urgent). She kept coming back to the fact that I was upset I waited so long. She refused to put gastritis on my FMLA papers because she wasn’t the one who diagnosed me with it, so she wrote down anxiety. Wanted to put me on medication for the anxiety, I said I’d think about it. Decided on Monday that no, I don’t want to be tranquilized. I called and was put on hold for 20 minutes, Secretary hung up on me because she «couldn’t hear me.» Called again and waited another 20 minutes, still claiming she can’t here me say my name 5 times, but heard me say «are you frickin’ kidding me?!» «I’m not going to sit here and be abused, I’m not going to allow that kind of language, I’m hanging up!» Called YET AGAIN after I calmed down. I told them no, they said, well, then she won’t release your FMLA. Now, I’m no lawyer, but I’m pretty sure she can’t do that. I asked to speak with her and was told they’d make a note but she «probably wouldn’t be able to.» So I called again and said fine, I’ll take the stupid pills. «She’ll call you tomorrow. «So Tuesday came and went and at 4 pm I called and reminded them. At 8:45ish pm she finally called. Berated me for pissing off her poorly trained and under-​educated staff, then informed me that she wasn’t very interested in helping me because of my attitude. Fast forward, agrees to put gastritis on my FMLA, give the medication for anxiety and something for gastritis. Next morning 8:30 am, I receive YET ANOTHER call. «I can’t change FMLA, it would be illegal, I think a psychiatrist should prescribe you some pills, I can’t really help you.» I say, well give me my money back so I can go see a real doctor who cares about their patients and doesn’t play games. While I’m in the midst of saying that, she hands off the phone to some other lady, I guess another petty functionary, and the lady essentially says, this is what’s being done, end of discussion and then hangs up. So far SSM headquarters hasn’t responded to my many complaints, not doubt because the secretary is claiming I called her a «f**king moron» (she is but I don’t recall saying it and not only that, you hung up because I said frickin’ but you didn’t hang up after I supposedly called you a «f**cking moron» sounds legit.) Just don’t go here, just… Just don’t. It’s not worth it.