Women’s Care Specialists

Shocked at the reviews here! I have been a patient of Dr. Matuszek for almost 10 years and she has been nothing but wonderful! I have a very through history with her and have never had any issues minus a couple staff member but nothing major!

I just moved here from out of state, my nearest doctor of any kind was a few hours away. I developed a spot that I was unsure and alarmed about and that was painful. I called them up and asked them, knowing I was not a current patient and I told them how far away from help I was, if they could help me. They told me NO because I was not a current client. I a woman, who has some issues with womanhood, who has polycystic ovaries and everything that goes with it, so to hear «no we won’t help you, you’ll have to drive several hours and take work time away from the *hospital* you work at to go see your doctor or go pay to go to the emergency room and waste the doctors time if it turns out to be nothing.»
I asked: «Can you refer me to anyone anywhere around here who WILL help?» «Nope, there won’t be anyone anywhere around who can.»
****Ladies: There’s Mercy Women’s Clinic on Zumbehl, there’s St. Peter’s North Clinic at 3330 Ptarmigan Lane.
Right off the bat there’s 2 places. Go anywhere but here. Unhelpful and rude to a 22 year old who’s scared and had no one to turn to, not even her mother. Think about that before you call these people up for an appointment. It’s not against the law to see a new patient on a «not new patient» day.

I want to start by saying that Dr. Ott, Dr. Pennycook and Angela Warner NP are all knowledgable, gentle and kind health care providers. I felt comfortable in their care and would recommend them to others.
My disappointment lay with the Office Manager, Denise, and various office staff. Unfortunately, their disorganization, inefficiencies, lack of consistency and general sloppiness was evident from the beginning. Aside from waiting to see bills (that may or may not have ever been sent) for over two months, and waiting for over three weeks for them to cash payment checks, they miscoded bloodwork which resulted in my insurance company refusing to cover it. After three months of calling Denise (who is only in the office twice a week) and being tossed from one staff member to another, given misinformation and generally ignored, a Labcorp representative reached out to them and wouldn’t get off the phone until the correct code was given and the problem was resolved.
The worst display of ineptitude came in May. I visited Dr. Ott for a 9-​week prenatal appointment and ultrasound. At 11 weeks I unexpectedly miscarried and began hemorrhaging. I was admitted to the hospital. A week later, recovering at home, I received a call from the Women’s Health Specialists (regretably, I never got the name of the woman I spoke to) alerting me to my outstanding balance after the birth of my baby. I was utterly confused and told the caller that I had just miscarried and was unaware of my «balance». She was very embarrassed and gently explained that she hadn’t seen the rest of my chart, assuring me that I wouldn’t be responsible for paying for my ill-​fated prenatal care. I was grateful for this gesture, and eager to put the experience behind us.
In the middle of July I received a bill for the follow-​up appointment with Dr. Ott after my stay in the hospital due to the miscarriage. I paid it immediately and was prepared to move on. On August 9, I received an overdue bill for the visit I had just paid for. When I spoke to the office staff member (Denise was not in), she told me it was for the prenatal visit. I insisted that I wasn’t supposed to be billed for the prenatal visit and that the overdue bill clearly states the very same date as the bill that I already paid. She couldn’t help me and referred me to Denise.
Denise called the following morning and told me that the overdue bill was actually for the prenatal visit (though the date indicates otherwise) and that she would have never said that I wouldn’t be responsible for prenatal care. I articulated my frustration that every person I spoke to with regards to billing has given me different, ill-​informed information. She told me that it was necessary that I grieve the loss of my baby, but I still have a prenatal visit to pay for (as if I made up such a inconveniently-​timed money-​seeking call days after the miscarriage).
I hope with all sincerity that I am the exception. The doctors of this practice are far too good to have to worry about their Office Manager and some (certainly not all) office staff negate their patients’ experiences in this way. Please be advised when dealing with the billing associated with this practice.

Dr. Ott is fabulous and everything you’d like in a doctor. Thorough, intelligent and friendly.
As a nurse, I encounter doctors all the time and she is a good one. I highly recommend her. She is incredibly professional and also very warm and personable.