Anu You Institute

In 2010 for my bd I received a gift for a vein treatment from a friend and showed up on the appointed date at the appointed time. Delays … Nice friendly receptionist said she’d gift me a décolletage something because they were running late… An hour later I was still waiting and it seemed the special person who does veins never showed up. I attempted to connect a couple of times to see when i could come get the treatment and no response. Steer Clear. He had paid for a full vein treatment and the pacifying décolletage is NOT equal to what I was supposed to receive. Yes, I would say there are other places with honest people who return calls. Messages left for the manager/​owner were not returned. I should probably have reported them…

Overall good experience. My boyfriend bought me a groupon for a spa day here including a massage, facial, and foot treatment. The staff was very professional and friendly! My only critique is that they are a little short staffed currently, so the waiting time between services was a little longer than I would have liked.

They need to fire all their front desk staff and start over. I had an appointment in December, arrived 10 – 15 mins before my appt time, checked in and waited, and waited.50 mins later I get up and ask if they had any idea how much longer it would be. Turns out– the person who was supposed to do my treatment was pulled away on an emergency. Fine, although common courtesy would have been to let me know as soon as they found out, not wait for me to eventually ask them (and waste my time ever more). The person who should have done my treatment did show up and was sincerely apologetic, offered me a free treatment, etc. I was understanding and happy. I went up front to make another appointment and told the lady that I was getting a free treatment. She said– No way! We don’t do that. (mind you– she still has not apologized for keeping me waiting!) We called the specialist back and they decided to see what they can do. Last week I had my treatment and sure enough– there was no record of the issue in my file. Nobody remembers it happening. Too bad — too sad, we wasted your time.
I guess, the tip of the iceberg was when in my presence the front desk girl made a comment «I love it when they follow directions» after I told her my paperwork was already completed. Hello– I was there, that was so unprofessional; and I am an adult, so I do know how to fill out paperwork. In her mind that was a compliment!
And I would have brought all of that to the management’s attention privately, but I was told that «they are not in the office today» and no contact information was available… way to run a business!

A great place to go. The people here know their business and are very pleasant. The atmosphere and décor is beautiful and very relaxing. They offer a wide selection of services. Very happy with every service I have had done here.