Duncan Roofs

Beware of their crews driving through Pinellas County. One such crew in a truck with a trailer just ran a red light by Clearwater High School; cutting me off. Then a couple workers in the trailer proceeded to yell things & make gestures toward me regarding my driving. Last I checked green lights meant you had the right of way. Very unprofessional.

Not sure how exactly to rate Duncan Roofs. They came out to our house and did what they were contracted to do, put on a roof in 1 day. The laborers were professional and courteous and did a great job. The issue is one of the roofers fell through the roof, all the way through the ceiling. Thankfully he was okay and very apologetic. No biggie, main thing was he was okay. So our back office has a huge hole in the ceiling that looks up at the plywood on the roof. It is about 3 foot by 2 foot, pretty substantial. I didn’t cause any fuss at the site because they were doing their job and i figured the adjustor or owner would square everything up for the damage caused inside our house.
Now, i assumed that they would either fix the hole OR take money off the bill. I was fine with either. They did neither, i was basically told that the roof was bad and sorry about my luck. I replied the reason they were there was BECAUSE our roof was bad. They had a reputation as a good company and i expected they would have handled this with better customer service in mind. So for what could have been a fix that might have cost them $ 100 TOPS they have a customer that has spent a large amount of money with them that is less than enthused about their company and their service.
The roof is great, the price is on the higher side but nothing outrageous. The customer service error in judgement knocks off a few stars. Could have been 5 star but sadly gets 3 stars.

My rental house needed a new roof and my property manager recommended three different roofing companies, of which Duncan Roofs was one. All three bids were comparable but I was especially impressed with the professionalism of the Duncan representative, Pat.
I couldn’t be happier with the result.
The crew, all American, showed up on time, completely replaced the roof in one day and then left the area cleaner than it was when they got there. I am VERY impressed. They did everything they said they would do when they said they would do it, so when I needed to replace the roof on my residence (fun year for roofs), I had Duncan back out and they repeated their stellar performance. Bob White was also very pleasant to deal with and both efficient and effective on the job.
It’s not an accident that this company has been in business for almost 100 years.
I highly recommend Duncan Roofs to anyone needing a new roof or repairs.

Excellent customer service and over-​all impeccable work.