Lady & The Tramp Pet Grooming

I am saddened to write this review about Lady & The Tramp. I have frequented this groomer for years and have had mostly good experiences. When Terry grooms my dog there has never been a problem. But here’s where it gets tricky, be careful with who you let groom your pet here. They will butcher his hair cut. At drop off we were told our dog was a bit matted and would have to be cut low but they sheared him like a sheep. When I called to inquire I was told he was bad «everywhere» and he had to be shaved. Keep in mind he’s a house dog. Also, I was told they «kept his hair» due to any repercussions because I’m sure she knew she jacked up his cut when she kept telling my daughter «sorry» when she picked him up. If you do visit this groomer make sure you are very clear about what they will do to your pet. I would even recommend they call you before they do a «drastic» transformation. I looked at my poor dog and didn’t even recognize him. I’m giving 2-​stars because the service hasn’t been all bad, just hit or miss. I’ve decided to find another groomer.

I’ve been taking my dog to Lady and the Tramp off and on since he was a puppy and he’s 11 years old. I’ve never been disappointed with the service. The groomers have always cut my dog to my specifications and the majority of the visits he was ready earlier than expected. The prices are comparable to other grooming places (yes I’ve tried others since moving from St. Pete to Tampa) but I’m comfortable with Lady and trust the staff. I’d definitely recommend them to friends.

Do not do business with this place for a multitude of reasons. This was a first and last time experience with «Lady and the Tramp».
«Lady and the Tramp» has absolutely horrible customer service. We dropped our dog off this morning and were told «it will be a while», so we ran errands for the day. According to their schedule, they close at 4:00. At 1:30, we were called and told our dog was ready. We wrapped up our errands and received another call at 3:00 advising us that we have incurred a «late fee» and our dog has been waiting for hours.
We arrived at 3:30 to pick up our dog. We presented their business hours, according to the website. The employees were unapologetic about the late policy, when they explained «we typically decide to close when our last dog is finished» and «when we call owners, they are usually quick to come pick their dogs up… unless they are at a funeral or something… Your poor dog has been sitting in a 4’x4’ cage for hours and I couldn’t let her out.»
Adding to that, the job they did on the haircut was nothing short of inadequate.

Use to be a really great locally owned groomer. Schnauzer went here for 5 years. Mysteriously they lost a long time groomer and now they don’t have time for walk ins and can’t seem to get my dog who has known them since 6 months old to behave. Poor service.