Palmer’s Hardware

amazing service and price. went in with a piece from a leaky faucet asking for advice (i have never done any kind of plumbing). lady there spent 20 minutes with me giving me a lesson on what to do, cleaned and greased the parts i came in with for me. gave me a smear of grease in a zip lock bag so i could grease other parts at home. charged me less than $ 4! tried to tip her for the 20 minute lesson but she wouldn’t take it.
highly recommended.

Very helpful. The young lady at the counter was intelligent enough to teach a blind person to read. I will drive the extra distance next time again! Thanks!

We went in because this store was right around the corner from our new home and we needed some wall hangers super fast. We were absolutely blown away by how knowledgeable and friendly the ladies were. They didn’t try to sell us things we didn’t need and their tips were spot on. Our second trip in a couple months later was even better. We took in a skim board that had hung on a bathroom wall with Command Adhesive and needed to be mounted for security, the lady working sold us the screws we needed and put them through the board and helped cut them down to the right size. That’s service! In my experience, their prices are competitive compared to other places, but even for a few bucks more they would still have my business for their amazing free advice and service.

This store literally has everything you could possibly want!!! Family own and ran, it’s been located here, for 30 years! Absolutely a great place!

Palmer’s is the best. They have saved me hundreds of dollars over the years. I take in my broken plumbing parts and explain the problem. They tell me how to fix it and sell me the parts which are never that expensive. Then, I go home fix the plumbing. I don’t even go to the big box stores anymore for plumbing problems. Palmers is the best. I don’t know anywhere else that gives this kind of service.

There should be more places like this one. You always leave with more than what you bought, all purchases come with the following: customer service, advice, help, and a good feeling that you are on the right track. The focus at Palmer’s Hardware is to provide solutions with the correct tools, minimum effort, and in as few trips to the store as possible definitely a place for solutions.
This place is not your typical or even like a big box store. There is no appealing visual aesthetics that the modern shopper expects; from the moment you enter the store you will notice parts lining the store much as you would expect in a workshop. There is a counter a couple of feet from the entrance on the left where you will frequently find an employee assisting a customer. As employees come and go from the counter it is obvious that there is more workspace in the back and their coming and going is not to find things they are participating in and working with parts or prepping parts for customers. The customer service does not seem to end with advice as they are very hands-​on in dealing with the customer’s issues.
My experience started with replacing my shower and tub stems for the faucets which after searching I found Palmer’s was the place to find the hard to find. That project went together with very little difficulty. This week I noticed that my shower had started a leak so after taking the stems out and examining it, I noted the hot water side had a mangled rubber gasket/​washer. So took the whole unit (stem and all) into explain what was going on. When I arrived, I showed them the unit and explained the drip. They examined the unit and explained that the seat that received the rubber piece when the water shuts off had chewed into it. They recommended I replace the seat as well as the rubber piece to ensure a good fit. With basic plumbing tips and providing a bit of pipe compound they got me what I needed with a minimal amount of expense. They even asked to ensure that I had the tool to remove the seat once I got back home. They also took a moment to inspect the stem for damage. They determined that I did not need to replace the stem which is the most expensive part of the unit I brought in. I consider it a hallmark of customer service when you are not arbitrarily upsold and get the message that they care more about your satisfaction than taking your money. They got an A+ on both counts in this regard. My cost of my repair was very nominal less than $ 10.
This is one of those places that you wish you could give more than 5 stars. Customer Service is awesome and I believe they always shoot straight even to the point of recommending professional help if you are in over your head. The people here really leave a good impression and strive to give their customers what they need in the nicest way possible.

Forget the box stores! This is a true, small-​town feel hardware store. The personnel really know their stuff, and are incredibly helpful and knowledgeable. From the moment you enter the store, you are nearly over whelmed by the stocked shelves and helpful employees. As a DIY weekend warrior, working on repairing a 1940’s house’s plumbing problem, this was the only place that not only helped me, but eased my stress to boot! Check it out!