Cascade Tire Factory

I had oil changes and tire purchases here for some years, on the recommendation of a neighbor. Aggravations accumulated and they accelerated quickly. The tires they sold me wore out very soon and the carcasses wouldn’t hold air.
They rotated the tires every oil change and as one reviewer noted, they use pneumatic tools improperly. On my vehicle the hubcaps have to be put on only one way, or I can’t access the valves. When I’d get home I’d have to jack up each wheel, loosen each lugnut by reefing on a breaker bar, put the hubcap on right, and then torque the lugnuts to spec.
Then I bought two new tires and they put them on the wrong wheels. Finally, I needed new brakes, legitimately — I could hear the warning tabs clicking — and they told me the disks were thinner than spec — at 70K miles? I look like a professional man and they must have thought I was some yuppie who never picked up a wrench. I went home and put dial calipers on the disks. They were nowhere NEAR worn too thin. I was finished with them from then on out.

Cascade Tire is the only shop I will buy tires from in Salem. The service is always prompt and friendly. Their prices are fair and very competitive with the big-​box stores and online wholesalers. They also make sure to take care of you well after the initial purchase, something I really appreciate.
I also take my vehicles to Cascade Tire for general maintenance, repair, and troubleshooting. I’m always impressed with how quickly they get my car up on a lift and the amount of work they can get done in the time it takes me to choke down a cheeseburger across the street.
Cascade Tire is local family owned business that always treats me right. It’s a five star operation!

As Jeff mentioned, the folks at the front desk are nice, but…
When I had the 75K maintenance done on my car they told me my tires were really worn. I didn’t think that could be right because they only had about 27K on them AND Cascade had rotated them just a few weeks earlier and hadn’t said anything about wear. So, I decided to return to Cascade.
1. The tires (Falken 912s) had 27K on them and they’re warranted for 40K.
2. The fella at the counter said my car (Audi A4) really grips the road and wears down the tires.
3. He then offered me a $ 200 discount on a set of «store brand» tires.
4. When I asked about the warranty since the tires had barely made it to 70% of their expected life, he said that’s where the $ 200 discount was coming from.
So…they didn’t do their job when I came in the first time and they acted like that when I came in the second time. — That’s bad business.

So far, I have purchased a full set of 20″ good years for the rig. They had the best price on 20″ tires, which are not cheap as many may know, and being Goodyear has not hurt my feelings at all. They also rebuilt my entire front end on the Chevy including steering box, ball joints idler arm etc… Hard to write a review so close after a major service, as you might not know the quality of work until you go down the road a while, but for now it is 4 star based on my tire purchase and getting my repairs done quickly under the gun…

Avoid this place.
The desk staff are nice and friendly. However, the people actually working on your car are technically incompetent. My parents had them rotate their tires. They overtorqued the front wheels badly enough to warp the rotors. A year or two down the line, I took their car in for a rotation (before I was about to replace the front rotors). The next day, I noticed that one of the center caps was missing, and that the remaining three were not snapped into place properly (this is on a ’98 Jeep Cherokee). Now, a few months down the line, one of the rear lug nuts is missing. Oddly enough, the front wheels — which I personally torqued after replacing the brake rootors — are fine.
I should have checked their work with a torque wrench as soon as I got home. I stood in the parking lot watching them work on another car. They used the pneumatic impact wrench to zip down the nuts in a circular pattern. Everyone knows that you should work in a star or skip-​one pattern. I ignored the red flag at my own peril.

This is an excellent place for tires. They have always given exceptional and prompt service every time I have stopped in. Prices are very competitive as well.
Everyone I have ever dealt with here is very knowledgeable, friendly and courteous.