Chris Garland – State Farm Insurance Agent

I have had continued great service. I can pay my premium (sometimes late) over the phone, change my coverages for a weekend (over the phone) and come in and have Chris talk to my 16 yr old driver about the responsibilities of driving and car insurance. I bundle home and car with good rates.

Horrendous «customer service» on the part of Chris Garland AND State Farm. I have been a customer of his since 2010 – maybe longer – and until this last year I hadn’t had any problems with him, or State Farm.
It first started with random car insurance cancellation notices in the mail box. Since I do absolutely nothing to my insurance (including zero claims), except allow for the cost of it to be auto-​deducted from my checking, I find it odd that SF would ever have cause to send notices like this.
Then in November 2013 I closed on my first home. In Oct. 2013 I contacted Chris to set up my home owners insurance policy. He acted like it was super easy and yadda yadda yadda.
Here it is, April 22^nd, 2014, and I have yet to receive ANY home owners insurance policy information. I have, however, received numerous cancellation notices from State Farm corporate and I even got a check for the amount paid through escrow. Guess who «can’t understand» why SF is sending these notices, even though the letters clearly indicate that my agent HAS YET to provide photos, info, etc. to corporate? He also «doesn’t know» why I haven’t gotten my policy in the mail, because he swears he mailed it (from west Salem).
A call to corporate revealed I had no home owners. And haven’t had any since they don’t know when.
Chris Garland says they’re wrong. I say that without a damn policy in my hand I’m not protected.
On Friday ⁴⁄₁₈ I received yet another cancellation. This time because of a missing ‘estimated replacement cost’ document. Gee, sounds like an agent’s responsibility. I also notice that these letter are cc’d Chris Garland… and wouldn’t you think an agent would call their customer and reassure them? Nope – not this D-​Bag.
I called Chris today and cancelled my insurance policies. Chris Garland answered the phone. He didn’t ask why. He didn’t say ‘thanks’. He didn’t say ‘sorry for all the distress’ I’ve caused.
I will NEVER recommend this guy, or State Farm, EVER AGAIN.