Holiday Inn Salem

I could hear the other guests tv when I walked to my room. Guest rooms are out-​dated, furniture looks as if they took from a motel going out-​of-​business. Actually that is the experience I felt. A cheap motel. Rust and a smell of mildew. I did not feel comfortable at all. In addition, I think I might of gotten bed bugs. The top sheets were fine but when I slept inside the sheets that’s when I felt it and I slept on top of the bed with a long sleeve shirt, pants and socks. I told one of the employees in the morning and they seemed pretty concerned, but it was too late I check out already. This was very surprising since walking into the lobby it was so beautiful and elegant. However, it becomes more of a shocker once you walk past the lobby! The only upside was the employees and the service I received: kind and seemed to care. STOP BEING CHEAP AND RENOVATE THIS HOTEL. YOU CHARGE MORE THAN THE OTHER HOLIDAY INN. PLUS YOUR TOO CHEAP TO INCLUDE BREAKFEST LIKE THE OTHER HOLIDAY INN!!!

I have stayed here several times and have never had a bad experience. The staff is always attentive and friendly, rooms are always clean and well maintained, and breakfast is always fresh and yummy.

Very middle of the road at the holiday inn this weekend. We had some issues with our hotel room and them moved us for the but seemed annoyed about it. When the problems continued when we went back to our room we had someone else who was amazing and very accommodating.
Late night/​weekend person allowed after wedding group to go into conference room as to not wake other guests.
Food is WAY to expensive and is not worth it even a a little bit.

Never ever again. Worst stay ever
Party on my floor 1 on the morning
Never got a coffee because the waitress was to busy talking
Done

Had no choice but to stay here for a corporate meeting. It was bad, really bad. Rooms haven’t been updated in decades, there was rust on the fixtures in the bathroom. Terrible décor, no soundproofing at all so you hear every pin drop in the other rooms and outside. AC unit was loud, paused while on forced «auto» and a wonderfully annoying circulation of coolant could be heard loud enough to wake you up every 45 minutes or so. Only reason why this wasn’t a 1 was because the bed was comfortable. As far as the staff, so rude to people on the phone — and each other, I choose not to engage.

I had a very nice experience staying here. The front desk people were cordial and sweet. I didn’t hear any noise in the hallway in spite of being the room closest to the elevator. The restaurant attached was really convenient — I had just driven 3 hours to get there and needed to get up and go soon thereafter. The room was very clean and neat. I would definitely stay again.

Hello, I encountered a filthy hotel pool at the Salem Holiday Inn the other day and sent an email to their corporate office advising them of the deplorable condition along with some photos. This is the response I got from their general manager.
Coleen Lio
10:34 AM (9 hours ago)
to me, April, Steve
Hello Melanie,
I see that you recently filed a complaint with IHG about our outdoor pool condition.
I“m on the fence about how to respond to you. You are NOT a hotel guest, but have been given the privilege of being a «pool member». With that said, your complaint should have come directly to me. It says in your complaint that you spoke with management about your concerns — but you never spoke with myself or Steve, our chief engineer.
I spoke with Steve and he is on top of the pool conditions. The chemicals are spot on and the chlorine is a bit higher than normal. The cloudiness is because he scrubbed the sides of the pool to get the residuals off and they are still mixed into the water creating cloudiness. As long as he can see the bottom skimmers the pool is allowed open — by law. However, since you voiced your complaint we have now closed the pool.
I have half a mind to rescind your pool membership as this is not the proper way to handle a complaint, by going over our heads to IHG and not giving us an opportunity to explain and educate you on its operation. Especially since our focus is on our paying guests and not pool memberships.
In the future should you have any issues with any of our pools or hot tub, you need to speak with me directly to resolve.

Recently stayed at this Hotel for the weekend. Overall the staff was very friendly and helpful. The food in the hotel was average. The temperature control in the room was not great and the rooms feel very small. There were a lot of kids that weekend for a cheerleading and hockey tournament and they were pretty loud and unruly. We could not use the pool because of this. There was no space to escape from noise in the hotel and it was very loud. I cannot say that I would return for another stay. Good price but not a very relaxing stay.

Improvement over the past experiences. Lobby has been upgraded, rooms are still old and damp with smell of old carpet.
I think they should keep the ACs on all the time. It will keep the smell away.
Housekeeping has improved, there is morning room breakfast service now. You can tell they are trying but lacking financials to compete with the hotels in the area. Nearest ones are on old river road in Andover.
The late night young receptionist is definitely not in for the passion, service lacks. The other one was great.
In Salem, this is pretty much the choice. WiFi is free and pretty fast.

Ok, ok, ok. You first must accept that this is a chain hotel. I’m purely rating this hotel against its full blooded siblings… Other Holiday Inns (& HIEs) in the Southern NE region.
I’ll go over the cons first.
Cons:
The iron in my room was possibly the most worn out iron I’ve ever used. I couldn’t read the dial and the hot plate was covered in scratches and sediment.
Very few power outlets in my room.
I requested a fridge and microwave, if they were available. I was told they weren’t. A few minutes after getting into room a microwave arrived. I asked about the fridge. It was going to come once available. In the meantime the only place to put the microwave was on the desk. I didn’t object figuring that the proper base (mini fridge) would arrive while I was at dinner. Unfortunately this did not happen and I was without a work surface for the night. Also– without the fridge I don’t have any use for the microwave. While I’m happy they could partially accommodate my special request I wish it had been the fridge if I was only going to get one item.
Pros:
Nicest lobby, by far, in this brand. I never even thought I cared about hotel lobbies. This one was very nice and well laid out. It’s bright with lots of places to meet, work, and relax.
There’s a full-​on Mexican restaurant attached to the hotel. Once inside, you would NEVER know you were in a restaurant attached to a hotel.
Staff were all very pleasant and I interacted with at least 6 people. No one seemed miserable or unprofessional.
I was told that the rooms are scheduled for a remodel in 2016. My room seemed extremely well kept up. This honestly blew me away. Way to go taking care of the place HI! Of course the bathroom ceiling is always the worst of a room and it was no different here. Eh– what can you do?!
There were 2 pools. The outdoor pool was nicely shaped (more shape to it than a kidney), landscaped, and set away from the building enough so that people in the higher rooms aren’t peeping at pool goers.
Aside from the lack of a free continental breakfast, I could have easily been fooled into thinking this was a fairly new HIE rather than an old HI.
Well done Holiday Inn Salem. Well done.

This hotel wasn’t super bad, but wasn’t great. The hotel manager weren’t very friendly (not that they were mean or anything) We were supposed to get 5 towels. We got 3. Oh well, it’s better than the La Quinta.

Hallways wreak of smoke, room smelled like mouthwash until we turned on the heat and then it smelled like burnt toast with a body odor overtone. Oh and the neighbors down the hall? Loud and trashy until midnight
I declared, at a ballsy rate of $ 130 for the night, I wasn’t going to stay here unless they could try to place us in a decent, clean, odor-​free room. That failed and the wedding parties were pretty loud anyways.
I have never been so livid and disappointed with a Holiday Inn than this one. I ended up having an additional 2 hours of driving to avoid paying money at the worst hotel I’ve visited.

This Holiday Inn is older than other hotels, but the rooms are clean and very large. We had a suite with a little kitchenette, huge dining room table, bedroom, and bath with both a tub and shower. And everything was 80s style. One drawback was the TV in our bedroom was very finicky. Wifi was free.
The bed was comfortable and the heating system worked well without being too loud. The staff was very accommodating and provided us with a few toiletries we had forgotten. When we asked for a wine opener we were told we had to go to the bar next door to get them to open the wine, which seemed a little odd.
Overall, a good place to stay, especially given the lack of alternatives in the area.

I booked the Canobie Lake package for $ 184 (a little steep if you ask me) but with the other reviews of the hotels in the area I was willing to spend the money for one night at a repitable hotel. The room was spacious and clean (other the one garbage can not being emptied). They offer Bath and Body Works products, which I know doesn’t dry my skin out like most other cheap hotel products. My guest and I had too much fun at Maragritas after Canobie Laek and asked to have a later check out the next morning. The woman at the front desk was very understanding and offered it at no extra charge. I might be willing to stay here more if it a bit cheaper, for now I might look around and try a few other places for a few less bucks to test their reviews.
P.S ice machines and vending machines are only on floors two and four.

We stayed here the weekend of our wedding, and were so pleased with the accommodations. We were able to book a discounted rate for our guests, and Sue LaVallee was a doll to work with. Our guests loved the pool and hot tub, the Margarita’s restaurant, and the fact that it was so easy to find off the highway. The hotel is clean and the staff is so friendly. We will most certainly stay here again in the future.

Sometimes work takes you to the most interesting or most boring places. This was one of the extremes, in the middle of nowhere, well sort of. The room was outdated looking but the amenities were well provided. Such as hard and soft pillows, labeled on the bed. Free wifi but no breakfast. I just loved the bathroom with a single switch for light and exhaust because I couldnt keep it on for too long as the old exhaust was making more noise than the TV. I almost fell victim to the in-​house Mexican restaurant because my boss was reluctant to venture out at night. Arrgh luckily we didnt but maybe we should have.

We stayed here as part of a wedding block (I am seeing a pattern here) the weekend of February 18^th. The room was clean, had a nice seating area and plenty of room for us to stretch out without being on top of one another. The staff was friendly and helpful– even when I (as usual) put my card next to my crackberry and cancelled it out more than once. I have to give kudos as well to the maintenance staff. There was another wedding party booked who was partying BIG-​TIME in the halls. Late in the evening I ran down to my car and saw the left behind beer cans and mess. By the time I got up early in the morning to use the little fitness center (very small if you are into that kind of thing) and the mess was gone. I saw the man on his way back down with the bag of cans and really felt for him.
We were also pleased to find out that they are pet friendly– that puts them in competition with the Red-​Roof down the street for our next trip up to see family because we normally travel with our two small dogs and have pretty much stuck with RR because they always allow our little guys.

Veto. In every sense of the word, VETO.
I stayed here as part of a wedding about a month ago and can say with complete confidence that I will never be back. I’d sooner sleep in my car.
My sister’s friend was getting married, so I guess the deal is a whole bunch of people stay at the hotel, get the wedding discount and all is right with the world. Pardon me while I call bullshit. My first interaction with the staff was horrid. I arrived much later than the bridal party and most of the guests checking in that day (I had to work and had to battle rush hour traffic) and when I got there, my sister who was in the bridal party and my roommate for the weekend, was busy with other obligations and therefore not in the room. I explained the situation, asked if I could get a copy of the card to be let in to the room and was flat out told no. I could not get into the room unless I was the one who had reserved it (I obviously had not) or the person who did reserve it was in the room (she obviously wasn’t.) I explained the situation once again, showed ID to prove that the person who had reserved the room was related to me and that I could provide all the information that she would have given them and still I was denied. I explained while unsuccessfully juggling multiple dresses and a gigantic bag that I had about an hour to get into the room, shower, change out of work clothes, get pretty, and head off to a rehesrsal dinner (which I didn’t even know where it was,) and was getting incredibly frustrated. The blonde chickie at the front desk said it was «policy» and there was nothing she could do about it and I would have to wait until my sister came back to be let in. She was incredibly rude and then proceeded to ignore me and started typing away on the computer. Ten bucks says she was on Facebook. The old woman next to me in line gave me a sympathetic «yeah, they screwed me over too» look and I stood there for about 5 minutes trying to gather my thoughts and not reach across the counter to sucker punch her when another employee came up and asked if I had been taken care of. Here we go again. I explained the situation AGAIN and within minutes, the woman took my ID, gave me a room key, a bag of gifts for those invited to the wedding and I was on my way. All the while, the original girl who was «helping» me (as I use the term very loosely) stood by snickering and still typing away. Hotel policy my ass.
It’s also important to note the bridal suite… yeah, that wasn’t even prepared when the bride and groom as well as the rest of the bridal party arrived. It was dirty, hadn’t been cleaned and they ended up shuffling the poor bride from room to room because none were prepared for her arrival. No apologies, no explanation, just a very twisted game of musical rooms. Hello incompetence. Correct me if I’m wrong, but reservations are supposed to mean something. I understand that the basic goal of this hotel was for a place to crash at the end of a long night, so I never expect miracles, but I never expect this level of rudeness as well as a complete lack of common courtesy. I would highly recommend looking elsewhere for your hotel needs if in the area.

clean sheets, plenty of towels, good water pressure in the shower and windows that open for fresh air. thats all i need in a «i just need a place to sleep» type hotel.
cheap rates too (although we got a special rate since we were staying here as part of a wedding block).