Pep Boys Auto

Saved me money !
Always worth the trip
1) My AC wasn’t working
Was worried could be compressor!
They found out something wasn’t plugged in!
ADAM thank you for finding that .
Will make summer fun having AC !
2) Service people always friendly.
3) I wanted BLIND SPOT mirrors .
They helped me select right one.
Then (and who else offers this)
They were nice enough to let me use their WINDEX to clean mirrors, so I could leave
With new mirrors working and installed!
4) Easy to get to.
5) used my gift card for part of purchase, ever time I use pep boys, I earn points.
Enough points turned into a $ 30 gift card.
HIGHEST RECOMMENDATION

I stopped in to Pep Boys knowing I’d need a minimum of a plug and at worst a new tire on the car I got just over a month ago. Mike and Jim were accommodating, professional, and went out of their way to make sure I got my situation taken care of as quickly and cost effectively as possible. I’d highly recommend them and the entire Salem Pep Boys team.

Jim the manager makes this place worth coming back to! In today to get my brakes adjusted and a small repair. I had to wait longer than I expected and he noticed that and gave me a discount on the bill. Although I was not happy about the long wait, Jim took good care of me as a customer and I recommend this shop to anyone! Good job Jim and thank you.

Took my car here last month to replace a headlight (after getting pulled over because it was out and the officer said I needed to do it asap or could get pulled over again). It was replaced with efficiency and at cost right in the parking lot. So when I noticed yesterday my other headlight was out, I drove straight away to have them replace it. This time they pulled the car in and let me bring my dog into the waiting area so I wouldn’t have to go home and then back again. When it rang up, almost 3x the cost of the previous time, James explained that was the real cost and whoever did the replacement previously must have done me a kindness by not charging labor. He then reduced the charge significantly without my asking because he saw my dismay. He said he didn’t want me to be disappointed in them. It wasn’t a lot of money by most folk’s standards but it was to me, so I was super grateful and just amazed.

After calling about an issue I had with customer service, under no hesitation was I told to come in that night for a free oil change which was my reason for calling. Quick and painless I had my car back in no time from the friendliest workers! Special thanks to Jim and Steve for your awesome customer service comebacks !

1 hour, 40 minute oil change with appointment.

See my recent review of Meineke of Lawrence MA to get the full picture here. Net net, Pep Boys stepped up and did my brake job for less than half of what Meineke quoted! No hard sell, no BS, just good service. Thanks to Service Mgr Jim and Josh for a great experience.

Employees should spend more time helping customer’s standing in line for 5 minutes in full view of two employees, one of which appeared to be a manager, than chatting. I would have settled for a quick «someone will be with you shortly» but instead I stood there wondering if I was invisible. I even blatantly checked the time on my phone twice! Then i realized there was an autozone right across the road. I was able to drive to Autozone with a long red light and complete my purchase in less time than I was standing at the register and the price was exactly the same. I spend A LOT of money annually on automotive equipment and tools and even though my purchase this evening was not a high dollar value the customer service (or more accurately the lack of) has convinced me not to patronize Pep Boys again.
I will also be sending a copy of this review to Pep Boys corporate office.

I had a nail in my tire. needed a plug. 1 ½−2hr wait. Fine. Watched the car sit in the at for 20 minutes and no one touched it. Finally took the tire off and then he decided to talk to another guy. ½ hour after tire off and still waiting. 2+hours later. Still waiting!
Would not recommend. Employees so slow dont think they care. They get paid hourly.

Went there for a windshield wiper. Had hit Kmart and wanted more options. Found what I needed, took it to the register — employee was typing and might have been on the phone. I was the only customer at the register. He did not acknowledge I was there and seemed to do his best to ignore me. After that went on for some time, I just walked out and drove across the street to AutoZone and bought a similar product for $ 4 CHEAPER… Also, was I walked to the register, the girl ran over to the register to check me out and answer my questions (as I also needed another item and had questions about the wiper).

Gotta love online ordering then picking up in store on the same day. The Pep Boys corporate customer service sucks but these guys make up for the lack of corporate leadership. The general service at this particular location is great.

They’ve stepped up their game in the past several months. They didn’t have exactly what I needed but took the time to offer alternatives and help. Most of these automotive stores have the same products with mostly the same prices; therefore they have to compete with their customer service. They need to be more competitive on their prices on oil but that’s the only improvement I’d suggest.

The prices are always great and I never have to find a worker to help me find anything. I always check the flyers that are at the entrance and it has great deals every week. I am always impressed by how nice the salesmen are and how fast the line moves

Pep Boys in Salem did a nice store remodel and it looks really good. I like the new layout.
They are really trying with the customer service. Friendly & attentive service.
I went in for a part, the computer says they have it but the guy could not find it out back.
The manager came over and was able to locate the part.
This part was actually a dollar cheaper than Auto Zone next door.

Worst experience ever. Never again. Worst customer serviece. Discrimination. People learn to talk to your customer first than offer a service. I rather spend my money to people who respect customers not treat people like trash. hostility towards foreigners.

My experience was great. I got a tow and tire change through them, connected by my roadside assistance program and everything was taken care of. There was no hesitation when I arrived, I was taken care of immediately. Compared to other local towing companies and automotive services, they did well in my book! Satisfied customer!

Brought my F-​150 in for a front end alignment, I had made a phone reservation earlier in the day and was promised a certain time, but when I showed up the person who did alignments was on a lunch break. Not a big deal, just had to wait an extra 15 – 20 mins for him to get back. The actual alignment took over an hour an a half to do (should be a 45 minute job.) This was mildly annoying, but wasn’t the main reason I gave them a 1 star review, it’s because the alignment was awful. I had an alignment done at another shop a few months before, but just had some front suspension components replaced on my truck that required another alignment, yet the Pep Boys mechanic told me it the truck must have never had an alignment since the factory because the «adjusters were frozen and I had to take a torch to them to get them to move.» The truck is relatively new and not rusty underneath, so I was a little alarmed, especially because the mechanic that did the alignment a few months earlier had no such problem.
This made me a little skeptical, so when I was paying for the alignment, I asked if I could have the results print out from the job. The tech went out back to grab a print for me, and returned with it in an envelope. On my way home the truck seemed okay on back roads, but on the highway it now pulled severely to the left! Before the repairs and this alignment, the truck would drive in a perfectly straight line with your hands off the wheel, now it won’t stay in the lane for more than 3 – 5 seconds before pulling off into the next lane over. Even unaligned after the repairs, the truck drove much straighter than this.
The kicker was that when I got home and went to look at the alignment results print out I had mentioned earlier, it was from an All Wheel Drive Infinity G35… a sports car. I’m really skeptical that they even put any effort into my alignment, and if they did they certainly didn’t do it right. I hope I can get time off of work soon to bring it somewhere else to get realigned before the new tires I put on it right before I brought it here get ruined from uneven wear.
I will not be returning here for service in the future, and out of principal will probably shop for parts/​oil at the new auto parts store across the street from now on.

Horrible service. Everyone there has attitudes and it takes forever to get helped. Save yourself the trouble and go across the street to advanced auto.

Been bringing my mini here for oil changes for about a year. They are always done fast and their prices are reasonable. Unfortunately, this last June a piece was tossed with the filter that had to stay with the car; it was a stock mini part that cost about $ 250. (I realize how this sounds… But it was a small plastic piece that fits inside the filter itself… And it’s only on early ’02 minis…)
The missing part was causing a low oil pressure light, and bringing it back to the shop netted nothing. They didn’t know what was going wrong. Long story short, took it to a mini specialist, problem was diagnosed, and light no longer comes on… $ 250 later.
The manager, Butch, was very accommodating and paid for the «damages» (part replacement) right away, no questions asked. He made sure to note in our file not to toss this piece.
I’m certainly going to be coming back to these guys. While their last oil service did cause a bit if headache, mistakes happen, and I always forgive and forget, especially when measures are taken to make things right. I feel that certainly happened here. Thanks guys!

These guys are great! I am from MA just over the boarder of NH and so decided to go for new tires on a whim when they had a deal advertised in order to save on tax and get their special (buy 3 get 1 free) back in November of last yr. The workers were pleasant and helpful in supporting me to chose a tire that was right for my needs rather than up-​selling for theirs.
The real story that follows is what pushed my conscious to write this review: Because I had a pleasant experience with my tires recently, I decided to call them to replace my car’s «fan belt», as my car has recently been making an awful screeching when i start it first thing in the morning and different peers have suggested to me that it «must be the fan belt». Josh, a pleasant man who also accommodated my tire needs and interrogation, answered the phone again and set me up with an apt for the first time I had available (unfortunately for them Friday at 4PM ah). So anyways, I drove up there this Friday and dropped off my 09 Toyota and headed over to eat at a local diner after being quoted about $ 120 for a fan belt replacement. I rec’d a call from Josh stating that they took my car in and have checked the fan belt, the oil, the power steering etc, and found NO problems! He stated he didn’t want to take my money and wanted to be honest that he see’s nothing wrong with my car. He then patiently explained the effect cold weather can have on cars etc… I picked my car up, free of charge and drove home with a piece of mind that these guys are HONEST! which goes against most stereotypes of mechanics. I would suggest going here if you are a girl, like me, who could easily be taken advantage of when it come to car diagnostics and recommendations.