Salem Harley-Davidson

Salem HD sales team provided exactly what I wanted at a price that was fair! The transaction was smooth and easy. I was given the time needed to make sure this was the right bike for me. They let me test ride several times and added exactly what I wanted to make this my dream bike. Thank you Salem HD.

Way back when I lived on Oregon, I used to frequent Walkers Harley in Salem. Since getting back on a Ultra, I like to check out shops while traveling. Salem H-​D has a huge shop with friendly, helpful staff, and if you look hard at the floor leading into the parts and motor clothes area, part of the old shop floor is integrated into it!

I was in the middle of an 8k trip and stranded in Bend, OR on a Sunday. My shifter had rattled loose. The Harley nearest to me did not open until Tuesday so I would have had to wait to get back on the road until Tuesday. I was able to get it shifting and got to the nearest gas station and called Salem Harley. Their service department was closed on Sunday’s, but the manager said if I could get it to them in the next hour he would fix it personally. So I burned up Interstate 5 and got it to them an hour before they closed! The manager had it fixed and me back on the road in 45 mins! Class act! Best Harley I’ve been to when it comes to customer service and keeping you on the road. This is not always the case.

This place saved us! We were on an Alaskan/​Yukon/​British Columbian adventure on the Harley and came into Salem HD for our 20,000 service. They found an issue and they were quick to find a remedy for us and got us on our way.
They have a great variety of clothing and accessories to spend your money on!
We spent the morning there as we had to wait for the Harley to be serviced and the staff made us comfy in their upstairs, air conditioned waiting area with a huge TV.
One of the nicest Harley shops we have been to.

Overall, a quality small town dealership. I have always been happy with their selection and service.

Ok so again, the bike was not finished when they said. Luckily I waited for the phone call and did not just walk to the store like I did previously.
The service department gave me a complete run down of the bike which was nice and they knocked a bit off the price to square things up.
All together, not bad. They messed up as we all do but they did their best to make up for it and to make right. If there was another HD service center within 30 miles I’d head there instead but I think I’ll stick with this one.

This dealership is a little on the smaller side, but the customer service is great. The showroom is well designed and the bikes are always great to look at. They have a large selection of t-​shirts and leather… Great location.