Spicer Advanced Gas

Run… as fast as you can to any other company. We inherited the Spicer propane tanks when we bought our house. It had turned cold and we didn’t have time to do research on other companies. It’s been just over a year and nothing but headaches with this company. Customer service does not exist. I can’t even count the number of jaw dropping conversations I have had with them. I’m on automatic delivery and now down to 10% — so much for «automatic.» I called to tell them and they sent a truck during a blizzard — knowing we have a ¼ mile long driveway. We did plow the driveway (FedEx made it up just fine). Called them this morning (yet another snow storm in progress) to ask where the delivery was and they said the driver couldn’t make it up the driveway. We should never have been let go this low and now we are in danger of running out of propane. This has happened repeatedly! Can’t wait for the end of this contract — and may not wait.

Great prices on oil and propane
Always on time
Drivers are always nice

Should be voted worst company in Connecticut. They just don’t care about their bad service, every person I have dealt with all have bad attitudes, then they over charge

We have unfortunately had too many bad experiences with this company. We have given them the benefit of the doubt repeatedly, but customers beware. They have terrible customer service, add mysterious items to quotes/​bills after the job is completed, are no shows for scheduled and promised deliveries, and have uneducated technicians. When we first moved into our new home they left us without any propane to use our stove for over 2 months. The technician that finally came, while trying to set-​up our fireplace did not open the proper vents and smoked out our house. He also improperly converted our stove rendering it useless for an additional 2 weeks before they came back to fix the issue. We were also over charged for these services. We have scheduled oil and gas deliveries that were promised on specific days, all instances only after repeated calls did they finally show up over a week later. Shame on us for continuing to use this company. If you have other options, use them. This company is disappointing, unreliable, and will only cause you frustration. Choose smarter than we did!

I feel compelled to write an addendum to my earlier negative review. I called them this PM to pay a bill for an annual gas log cleaning bill. At the same time I wanted to schedule a gas fill-​up. I paid my bill but they were unable to tell me when they would deliver my propane. I’m not talking about AM/​Pm I’m talking about what day! I have 2 vehicles blocking where they need to get to to fill up mu tank. If I knew the day I would move them so they could get access. Not so Spicers! As it stands now I think I will put up NJ berriers! They have their derrière so far up their rectum as to be unbelieveable. Don’t use these people at all costs!