Superclips II

Amy is great! She is fast and affordable and cuts my hair perfectly every time. She’s also friendly and easy to talk to.

Amy always does a great job on my hair!

It’s been many months since I’ve been here but my daughter, D., wanted to get a haircut so we stopped in last week. The stylist, Maria, looked at my daughter’s hair («D.» is half Samoan) and said,“I used to work in Cali and have lots of experience cutting black girls hair.“
This woman went on to yank a brush roughly through D’s hair as she went on to say that most stylists in Salem would take one look at D’s «black girl’s hair» and refuse to cut so it would be best to just come back to see her.
D’s money fell out of her pocket onto the floor so she leaned forward to pick it up. Maria grabbed the apron/​smock that was tied around D’s neck and pulled backwards, instructing D to sit up. This resulted in D getting choked a bit. At this point, I was starting to wonder what Maria’s problem was.
We had asked for hair thinning and long, angled bangs. Maria thinned D’s hair and when D asked that it be thinned more, Maria used the thinning scissors about 2 inches from the scalp. Now, I’m no hair stylist but it seems to me that if you cut very curly, kinky, frizzy textured hair that short it would just curl up and stick out, right? Then Maria chopped D’s bangs. It was awful. I have pictures of the uneven, choppy, and very ugly job.
D. paid and left then sat in the car with me and started crying. She felt so horrible about both the way her hair looked and for being told that no one would want to cut her «black girl’s hair».
Since Maria had given me her card with her cell number, I called and spoke to her when I got home. She apologized and said she would refund my daughter’s money the next day. I took D. in the next morning and Maria handed us a refund as soon as we walked in. I thanked her for the refund and told her I still needed to speak to her. She had a customer in her chair but I had to let this woman know that what she said, how she treated my daughter, and how badly she cut D’s hair was just so wrong. She did apologize repeatedly to my daughter although she insisted that she did cut properly. I thanked her for apologizing to my daughter and then left. I am posting pics so you can all see what I am talking about. The pic on the left is after Maria cut D’s bangs. Pic on right is after my friend, who is not a stylist, trimmed and cleaned up Maria’s work.
I would caution anyone with non-​Caucasian hair from getting a haircut from this person. This was a very bad experience for my daughter.

Jade is AWSOME! She is super fast and professional and my daughters hair looks amazing! We will be back jade ;)

I was looking to get my sons hair cut at the last minute. He lives in Salem so I had to drive to him. He has school pictures tomorrow and I didnt think I would make it in time. I called a few salons and no one would help me. Until I called Super clips in Salem on Lancaster. I spoke to Jade and she was very friendly and helpful. I asked her if I could come in after hours to get my sons hair cut. She said let me talk to my boss about that. Her boss said yes. Her name is Amy. I was so happy! When I got to the salon it was still open! Meaning they say what they mean and mean what they say here. The salon was very clean bright lights. Most of all excellent customer service! This is the standard all companies should follow. I will always take my son here.

This place is great! I really love this mom and pop beauty shop. I have gotten to know the owners a little bit and they are wonderful people on top of the fact that they provide excellent services.

This place gives great haircuts for the price. While a lot of inexpensive salons look really cheap and tacky, this one is beautiful. It makes you feel like your at an upscale place, but its totally affordable. I recommend to anyone who needs a haircut on a budget they do a good job.

This is a great place for a quick trim. I’ve been going here for a long time and I was born and raised in Salem. It’s a small mom and pop shop. The people who owned it before let it get really ran down, but the new management has really re-​done the place and made it more welcoming and customer friendly. Amy is kind and does a great job with my hair. Their new look really stepped the place up, before when I used to go in, I’d cringe at the appearance and the way it was so unkept, but now after it’s facelift, it’s bright and warm and makes me feel better being there. Even if I’m paying a very small amount of money for a haircut, it still should be a place that is inviting and clean, so good job with the new remodel. I’ll be back in a few weeks.