The Home Depot

Stay away from the Kitchen Design department. Botched the estimate price ($ 3000 mistake), didn’t return multiple calls/​email, designed many flaws into the cabinets placements according to the Thomasville rep and a store manager who offers a $ 375 compensation check. Honestly I should have listened to my general contractor and stayed far away from Home Depot, especially the Salem store. O well. Live and learn.

Best home depot around. They have good variety of products. Staff is usually helpful. If you need gardening stuff this is the place to go

They seriously need to get some real help in the paint department. Last two times I went in there they had one 60 something year old guy working there that was more interested in chit chatting with people then trying to help the next customer. And he’s slow as can be. The first night I stood there for 20 minutes while he got paint for one customer because I had to have that paint that night. I went back on a Friday night to get some other paint. Same guy same scenario. After 15 minutes I walked out and went to Lowes.

So I have to assume that any positive review of this store is from an employee because this place SUCKS. Home Depot employees have no clue as to what real customer service is and probably couldn’t be trained to perform it properly. That should come as no surprise to anyone that has had to deal with Home Depot corporate. To Home Depot, customers are a necessary evil.
Zero stars!

Yesterday we has to go buy a 16″ pot to transfer my Christmas cactus. Finally, we found one. It had a chip in the rim and no price tag on it. Two sales man tried to help us then referred us to a man who works in that department. This sales guy went back out side to search for the price (took him at least ten minutes). No price. He then searched the computer for it, twenty minutes and no luck. We just don’t understand why they just could not put a sticker on the darn thing. We asked for a manager but he insisted that he was as good as we would get. As we watched this guy search the internet for a SKU number he had passed several pots that were the same make but had different designs on them. It took him 5 minutes per page search. Was this his first time using the company site? Customer service was lousy, nor did this guy have a clue what he was doing. I am sticking with Lowes.

WINDOW INSTALLATION
I’m sorry. I had a very bad experience with Home Depot window installation. I needed one window to be installed. First of all there are about 4 people that are involved. Then they give you a Project Manager who never answers his phone and when he does has no good information or customer service skills to offer.
I live in Andover. they SCHEDULED a morning appointment in Ogunquit, ME (full house) and it rained there so they ran into problems. That was a stupid mistake. Small job first. Then they tell me they have to reschedule 2 weeks out. I explained that we needed the window for an air conditioner. No one called me about the cancellation. I called them. The whole process was a nightmare. Two days out of my life. No problem for them apparently. No apologies. Just excuses. It rained. We have other people scheduled. 2 weeks out. Sorry. And to TOP IT OFF the window was a poor quality item. So it’s overpriced too.
1. Get some customer service skills and communicate with the customer.
2. Have some accountabilty somewhere ???
3. Don’t make YOUR problem (rain, rescheduling, poor scheduling, poor communication) MY problem.
4. Use QUALITY merchandise.
5. Apologize if you caused inconvenience or made am error.
NEVER AGAIN. Going with someone local who answers the phone.
FOLLOW UP.
Jeff from HD customer service 603.247.6382 called as a follow up and TO MAKE THINGS RIGHT. he left a message, I called him back, and we never touched base since. He never attempted to reach out to me again. Therefore they get this Unilocal review.
Hope it helps.
Very very very poor job.

I just spent $ 3000 in less then week at this location and you would think they’re smart enough to treat their customer who pay for salary with a little respected when the talked to Customer. Customer Service at this location is stupid, the only things they good for is staring at people, discriminate, stereotype they don’t know how to talk to people. They treated people like criminal when they returned their stuff, i GUESS THEY’RE ALL A BUNCH OF BACK WOOD UNEDUCATED STUPID F****K. I wish Lowes have more items, I would go their in a heart beat.

Very bad customer service and not at all helpful and most of them don’t know what they are talking about at all

We made a pretty substantial purchase (new snowblower). The service desk was hectic but they did get our order set for an assembly and a «will call» pickup. Having not gotten the call on our pickup day, my fiancé called and asked. The lady told him that nothing was under his name and a different person was listed for his phone number. Then, she said the order number was wrong despite being told the correct number several times. He asked her to check it anyway– it worked. We picked up the machine that night. The shining star of this transaction was the very nice young man who helped us load the purchase. Sadly, he was not allowed to accept the money we wanted to tip him.
Also– call ahead for the hours. They were not correct online and I saw them shut the doors in front of at least 6 customers who were there 1 hour before the advertised closing time!

I’ve been here numerous times to buy odds and ends, sometimes mounting hardware, other times storage totes, and I have always found this location clean, well stocked, and well staffed. They even have a guy that says «good night» to you on your way out, reminiscent of good old Wally World.
But this review isn’t about that. It’s actually about their truck rental service. At $ 25 for 75 minutes and $ 10 an hour after that (no more than $ 70 for the day), it’s a steal of a deal. And if you bring it in just a tad but late, they don’t overcharge you. Or maybe it was the handsome devil that I am that melted those ladies’ hearts.
I did knock a star off because I wasn’t told I needed a gas receipt. It’s probably in the ten pages that they hand you to sign when you take the truck, but was a little bummed that I had to provide one. And no, just having them check the gauge wasn’t enough; most gauges say full even after burning a gallon or two of gas. Also, the truck wasn’t topped off. We drove 23 miles on those nose and it took three gallons. All we had in the back was furniture, so there is no way we were burning fuel at 8mpg.
Anyway, cheapest option I can think of. I may even use them when we go pick up our bedroom set. Cheaper than having it delivered by a long shot.

I’ve been here at least a 100 times throughout the years (no lie). I know this store better than some of the employees & went in recently to get some screws.
On my travels I had four employees approach me ask If I needed assistance. I thought I might be on an episode of «Punked»…people at this Home Depot are never this helpful or friendly. I asked myself, «What’s going on?»
At the check-​out I told the teller about the unusual reception I was receiving. She giggled and said the corporate «big wigs» were in the store.
It’s pretty bad that the only time you get good service is when the bosses are around.

it works for what it is

The Get ‘er done superstore!

ugh. the worst. messy store. hard to navigate. terrible employees. The old lady at the self check out is worthless. She couldn’t help us when our debit card lost its magnetism… most people put a plastic bag over it… others hand punch. This lady couldn’t multitask. she was on the phone, talking to people, etc. she didn’t have time for us. she couldn’t figure it out when every other establishment in America can. TRAIN YOUR EMPLOYEES. what a miserable time!

this is the best HD I have been to. The employees all say hello and are very attentive to the customers needs even if they don’t work in the department they will find someone for you. Keep up the good work and awesome prices.

I have a love hate relationship with this Homo Depot.
This place KILLS ME every time.
We have made special orders here for doors, windows, and such.
One example, is we ordered a special sized French door.
1. They NEVER call you when it comes it.
2. This door came and was DAMAGED twice and the wrong size, once.
3. The employees never give you the correct info.
4. Their inventory system is all frigged up. They do not have certain items, but can not order it as their computer says they have 3 or more in stock.
This store is closest to my home but I always try to go to the new Lowe’s in Haverhill or the Londonderry Home Depot which for some reason I do not have these problems.