Tri-City Sales

I prefer to shop local so I headed over to Tri-​City Sales for a new refrigerator. The sales staff were extremely knowledgeable and helpful. The delivery guys were on-​time and professional. I would definitely recommend Tri-​City Sales for appliances. Also, their prices were competitive with the big box stores!

My wife and I bought a dishwasher here and are completely dissatisfied with the product and the service. After replacing the Motherboard and then a few more interactions they came and replaced the unit with a new one. Thank you

What an awful experience! My big spinner on my dishwasher snapped off and melted causing the dishwasher to leak everywhere. 12 times I called Tri City to try to order the new part. TWELVE. Never received a return phone call from anyone. Finally I decided to go into the store. I requested to speak to the manager who was very rude to me. I told him that it seemed to me that because the warranty was almost up on the dishwasher that they were waiting for it to expire so they wouldn’t have to pay for it. The rude gentleman brought me to a woman named Michelle who gave me so much attitude, told me that I only called one time. She seemed so put out by having to order the part. I was told that the part would come in two days later. I called at the end of the day on the second day and no one could find the part anywhere. I finally called the next day and was told that the part came in and was given to the guy they contract with and that he would be in touch. No time frame. Nothing.
I only used Tri City because the developers who built my house bought from them. Never again in my life will I buy ANYTHING from them. Literally THE WORST experience ever, unless you like poor customer service and rude employees when you do finally get service.

My parents have been customers for 40+ years and have always got the shaft from Tri City Sales. Last time they bought a washer dryer (that cost more than the big stores) and were sold the wrong size hose. Tri City refused to take it back and my parents had to buy another, more expensive hose.
This time Tri City tried charging them $ 250 for install and haul away which I cancelled and got for FREE from Lowes. $ 317 vs $ 650ish from Tri City for a similar, basic dish washer. Awful. They lost generations of business here.

Bought a stove from tri-​city hoping they would have better service than other larger stores.
Sales and delivery was no problem. As long as your appliance works well experience is just fine. Our oven is shooting out flames and blackened every surface. Talked to sales that would arrange for service to give us a call. Nothing. Called again. Nothing. It takes about 5 calls/​messages to finally get a call back by Michelle. She has been rude and unknowledgeable during every interaction. She blames every single person, plumber, service person etc. now even myself.
I would like to return the stove but she flat out says: You can’t. And her hands are tied. And people will contact you but just never do.
I regret to have spend money at this store. I highly recommend Yale appliances. Better service and selection as well. Somehow they know how to treat their customer.

It was time to replace our washing machine after 12 years so I headed to Tri-​City, where I’ve long been a customer for all of our major appliances over the years. The price was competitive, including delivery and installation and there wasn’t any pressure from the salesperson (Irwin). It was delivered the next day, early in the morning and installed quickly and professionally by two polite gentlemen. I’m on my fourth load of the day already and am completely satisfied and I’m also happy to support an independent business. There’s a reason they’ve been in business as long as they have. Why go to the box stores and deal with indifferent staffpeople? That’s if you can find one to begin with.

Thank you Irwin for your professional expertise — the appliances delivered today made the kitchen look like new. The delivery men were outstanding — courteous and knowledgeable. Overall wonderful to deal with. Thank You Tri-​City Sales.

BEWARE OF THE SHADY SALES TACTICS!!!
I definitely would not recommend this place to anyone. The sales person I worked with was very unprofessional and lied through his teeth. I went to this store because they had an A/​C unit that was on the MassSave rebate program and they are a vendor who would give a rebate. I called in advance to see if they would price match another vendor which they did. When I arrived at the store to pick up the A/​C the woman told me the price and I asked if the rebate was applied, which it wasn’t. She leaned over to the salesperson I talked to and he lied that I had to go to Masssave to get the rebate. It is an instant rebate so it should be applied at the store. When I brought that up he got all pissy and said that he matched the price of the other vendor and I said thank you, but what about the rebate. He said there is no way he would match the price and give the rebate. I was astounded at his rudeness and I walked out of the store. I can only imagine what would happen if I had an issue with the product and /​or if I bought it and went back to say it was an automatic rebate, what they would say.
Just to make sure this doesn’t happen to anyone else, I will be writing MASSSAVE, BBB and calling the owner of the company to know how unpleasant it was to work with a company like theirs.

I can’t believe we’re talking about the same store. Normally I don’t write reviews, but after reading all those negative reports I had to add my two cents. Two weeks ago I bought a new dryer from Tri City and the experience was 100% satisfying. Originally I’d planned to get this same dryer from a popular local appliance store, but after a phone call, I learned it was $ 100 less at Tri City. The male sales clerk on the phone was patient and very helpful, so I bought it on the spot. A couple of days later Mike and Lennie, the store’s delivery guys, arrived during the heat wave. I’d been worried because the old dryer was a 60 year old Maytag, and it was huge. I was afraid they wouldn’t get it out. Tri City charges about $ 50 to remove the old appliance, and they really earned it. You could tell that Mike and Lennie were pros; with some fancy maneuvering, they had that submarine of a dryer up the bulkhead steps and out the door. They deftly hooked up the new dryer and took every bit of packing material with them. All done professionally and cheerfully. Truthfully – and I’ve shopped everywhere over the years – I’m going to Tri City for all my appliance needs. Not only that, they’re not a «big box» chain. They’re a private company that’s been in business for more than 30 years. I’ve been told their employees tend to stick with them, and I can see why.

I read these reviews and think they may have gone into a different store than I did? I worked with a young salesman named Lucas and he couldn’t have been more helpful. Helping my friend’s parents with a Kitchen. I would recommend Lucas and Tri-​City to anyone. No complaints on delivery either.

DO NOT BUY ANYTHING FROM HERE! The price and selection were great, but the delivery and installation was a complete nightmare. We paid for them to remove our old washer and dryer when they delivered the new. We ended up having to hire a plumber at a cost of $ 450 to do the installation. Long story short, it took my husband going down to the store and standing there for them to remove our old appliances that they left in our condo parking lot. We fielded angry calls from neighbors for hours. They finally picked up the old appliances 32 hours after they were supposed to. And this was with Hurricane Irene coming!
Their delivery manager Jennifer was incredibly rude to us. We were told a different story every single time we spoke to them. Then when the crew FINALLY arrived to haul away the old appliances, they threw them across our newly paved parking lot. Talk about adding insult to injury.
I have never been treated as poorly as I was by Tri City. I have no idea how they stay in business given how they treat their customers.

The two stars are for the variety of product– if you looking to see appliances to compare this is a one stop shop in some ways. If you are looking for customer service, friendly and helpful staff — save your time.
I did some research online but wanted to compare some kitchen appliances in person and I was hoping for a knowledgeable sales person… Well I got to see the product– the sales team was rude and actually told me he would provide a calculator for me to cost compare models with the discount offered. Uhm if you want me to buy something wouldn’t you tell me the price without asking me to do the math? When I asked about the differences between two models I got nothing.
Honestly, go elsewhere the staff is useless and the prices aren’t worth putting up with the ‘sales’ team.