European Wax Center

I scheduled my appointment for June 6^th at 12:30. I walked in for my appointment and was called to the back within that minute. No wait, it was great! Olivia mad my waxing experience very pleasant. Very friendly staff. Lobby area is very clean and so are the rooms. First wax is 50% off! And when you sign up you get a free wax on your birthday! Highly recommend trying this place out.

As much as I would love to say I love this place it’s pretty bad, every time I make an appointment they confirm in and an hour later tell me it needs to be canceled. I drive from Monterey to salinas to
get this done because I like my waxer (Katharine) she’s dope, first time they canceled I went to a new girl and she messed me up! Like patches horrible wax left all over me kept saying sorry after every strip of my Brazilian I was just mortified…
Stop making appointments and canceling them and confirming them we make them for a reason
Also the front desk staff are horrible they have some pent up attitude, like yes honey you sit at a desk all day it sucks but you need to be nice to the clients.
Again I could go to way better places in Carmel if I wanted to but I like my waxer so I drive all the way out to salinas just for her my busy schedule just to be canceled on is making me want to never come back out or tip they way I do ever again

First things first, their wax is awesome! It’s so soft and flexible. I used to see Shanoa but now that she’s gone I see Kathryn now and she is very sweet. They make the atmosphere relaxed and comfortable. I love that they pay attention to go back and get the extra little hairs the first wax missed either with a second strip or with the tweezers. They are quick though and use large pieces but that’s the way EWC works, so I usually see the hairs that broke grow into stubble a few days later. Their products are amazing! I love the serum and body wash that prevent ingrown hairs. Being able to book online is so convenient, but if you book over the phone and need to change it, you have to call them again. This is fine with me because I usually check online what openings my waxer has so I can plan before I call. Typically they book me before I leave. I have the buy the package deal for my Brazilians, I like that I don’t have to worry about paying whenever I go in, I just tip and go.

Shanoa was my original waxer (she is definitely 5star quality) and she was awesome but I got scheduled with another girl (can’t remember her name) but it was extremely awkward and I had to force conversation because the awkward silence. Needless to say she really didn’t know what she was doing and due to the fact she wasn’t very experienced and I wasn’t pleased with my results I probably wouldn’t go back.

My waxer is leaving in a month so I figured I’d give info about the waxing technique: it’s a strip-​free wax where they let the wax dry and pull it off directly. It has to be done a few times to get all those stubborn hairs; I had it done as many as five times in the same spot (Brazilian!), which seems horrible, but each time it got less hairs and they were half out anyway so by the 5^th time there was no pain at all. The second and third time sucked though. It took less than 15m and I do still have some hairs at the top of my buttcrack but when I checked the front I only found about seven hairs, and I’m very blonde! Would recommend to anyone, especially with their ‘free or half off if you’re a first-​time customer’ deal. Since she’s leaving she recommended I book with Olivia so there you go, folks.

I love this place! The girls are very friendly and Diana is a pro!

Only come here to get Brazilian’s done and while yes the price is cheaper than going to a regular spa, you are getting what you pay for. I understand how some short hairs will be left but I’ve gotten waxed but multiple girls here and they all leave patches. So now I only come here when I really need one and the place I enjoy and get rad af waxes from are booked.
In all honesty it’s better to go somewhere that’s more expensive and get the results you want & to feel like you didn’t waste your money on a half assed wax.

They actually tried contacting me after my first visit since I was not completely satisfied and offered me a free service with a new waxed and she was wonderful very friendly made me very comfortable and I’ve actually returned a few times after

This review is for Annie who performed my full Brazilian as well as an expertly done eyebrow wax. As for the latter, she was kind enough to give me a tutorial on how to apply an expert brow since I am a bit of a klutz when it comes to using eyebrow powder. Now on the the former. No matter how often I get a Brazilian, I always feel the need to apologize. Annie has such a professional yet relaxed manner, I didn’t feel the slightest bit embarrassed or uncomfortable. She has gained a loyal customer because of her excellent customer service and gentle touch. Thank you!

I am not picky, I only had 2 requests when it came to my eyebrows. Please don’t give me gangster thin eyebrows, and please go with my natural eyebrow shape so the results looks realistic. Glad to say I am a happy customer. The wax they use here is one of the only ones that hasn’t cause a reaction. The staff is very nice and accommodating. I go to Diana and she is awesome. She’s informative, very professional, and always keeps her appointments on time which I really appreciate. I’ve gone to other places where I make an appointment but still end up waiting 20+ minutes.

Front End Customer Service needs work! I walked in to buy a $ 50 gift card for a friend who goes there and loves it. Thought I might even get a package for myself– but when I walked in, I was confronted with «do you have an appointment?» What happened to a salutation? A «may I help you?»
I took a breath and asked, do I need one? And was informed that yes, they were very busy albeit an empty lobby and an empty parking lot in front. Just from the tone and the attitude I decided not to get a package. I then let her know I wished to purchase a gift certificate– from there it went ok, but I was very put off by the whole thing. Neither girl behind the counter tried to engage me in conversation or even ask if I would like any information about their business– a brochure or any specials. Not even offered a gift envelope for the gift card.
This is not the way to build up a service business!

I love the professionalism, punctuality and consistency of EWC’s services. I normally schedule online for multiple services and even though i get 2 – 3 services done, I’m normally out of there at a very efficient time. Every time I’ve gone in, I’m seem immediately or shortly there after, made very comfortable and have always had a great esthetician. You can’t beat their «special» wax formula. (Makes the pain quite tolerable.) No recommendations for specific waters because they’re all professional.

I’ve never been a fan of waxing but decided to give this place a shot! Best thing I’ve ever done! Had my first apt with Shanoa for my armpits and then scheduled one for a Brazilian! I’m on a routine schedule now! The girls there are great! They make you feel very comfortable… And I love their wax!!!

Very clean, friendly, and excellent products. I was so happy to have had my eyebrows done by Shanoa – she’s excellent!

From the moment I called to make my first appointment up until I walked out the door staff was very perfessional! Anne did did my waxing today. I highly recommend her!

I have been going to Marianne since 2012 and love her color and cut for me. Try Parise Salon for other services, too.

I moved to Salinas two years ago and had never found a new waxist. I went with the EWC chain because I travel a lot and thought the consistency would be nice. I like the shop, the online booking and the fact that once you are in the system, you are in all of the systems. I booked a Brazillian and was a disappointed. The position she waxed from was questionable in that I think there’s no way she could have reached all the hair. She did the entire front area in four sections. It hurt like hell and I suspected rather than pulling the hair out, most of it was removed by breaking the hair but since I hadn’t been waxed in two years, I gave her the benefit of the doubt. There was still a fair amount of hairs left and within a week, most of it was coming back. I have been waxing off and on for over 15 years, so I thought that maybe it was a combination of a new, somewhat shy aesthetician and her getting used to my hair/​skin. I went ahead and booked a second waxing. The front desk does try to sell their packages but I didn’t find them too pushy. I said no thank you and they were OK with that. I als found them to be perfectly pleasant.
My second waxing was no better. still a lot of hairs left and again, most of he hair was broken, instead of removed by the root. (Broken hairs are very painful, think a rubber band snapping. Hair removed by the root is much less painful. I don’t understand it but it’s true.) For the price, just not worth it. I went a third time because I’m a slow learner and I still wasn’t sure it wasn’t me being picky. Same result. I decided not to go before a month long business trip and instead booked with the EWC in Glendale, AZ. The woman there was awesome! Relatively pain free and I came out smooth. That convinced me it was definitely time to get a new waxist.
Now, I will say, I didn’t give the aesthetician feedback on the issue, which is totally my fault but I’m also not sure she knows how to do anything different. They clearly focus on waxing fast, which may not be the best conditions for a newer waxist to practice under. Bottom line, I will continue to use EWC when I travel but I won’t use the Salinas EWC. I should probably give my money to a small business anyway!

I love EWC.
**** Lately, when I come to this location I only see Kathryn. She’s the bomb***
I made an appointment over the phone.
I arrived early.
My waxer was overbooked.
I had to wait 45 mins past my scheduled time.
I was about to leave but then the waxer was ready for me.
The wax was good as usual.
They try to sell you packages. They also try to sell their products but aren’t too pushy.
If it weren’t for their tardiness I would’ve left a better review.
*natalie is nice but I don’t like how she tugs 3 times to get one strip off…

They can’t book you with more than one person per day. In my case I wanted to book a week in advance for the same day two different people for two different services and I was refused. I have a preference for who will do what, so I am not to satisfied with the fast food mentality of get them in add get them out. This place gives themselves about 15 minutes for any service you book, and the air conditioning is very cold I think it helps the wax harden faster. I have a package so I am finishing it up, but they normally do not remove all the hair or miss places I find myself spot correcting the day of or the next day with my own wax.
Pros:
Open early and late
Open 7 days a week
Cheap
Clean
Cons:
In a hurry can result in sloppy work or a painful removal for the client
Sometimes have to go back and get the service corrected
No privacy given to check work
Will start waxing before asking what you the client wants
Pressure to buy packages

I’ve been going to European Wax Center for hte last 2 years. I’m so glad that one finally opened up in Salinas! Now i don’t have to make trips all the way to SJ or SF, or all the way down to SD!
Just like other E.W.C, this place is very clean and has similar layout. I’m still getting used to the waxers — only have been with 2. Both have been great though, and I haven’t had many ingrowns either! I do love the Ingrown serum — i swear by this stuff! It’s amazing and really does work! I like getting the pre-​paid option because it really does cut down on the cost of your waxes in the long run… So if you know you’re going to be getting them in the future, why not get the pre-​paid?! You can pay in 3 installments which makes it more affordable too.