Rental process was ok, Reserved through Costco, got a decent deal. Picking car up was smooth. Returned the car a day early, only not a full 100%, 24 hour day early, missed it by an hour and 15 minutes, and still got charged the whole day. Booo. Then 1 month and 2 weeks later get a new charge for a $ 19…a $ 16.75 «CONVENIENCEFEE» for a $ 2.25 toll in Va that CANNOT be paid w cash(something called pay by plate/EZ pass only in Hampton Roads). Customer service rep«Jay» was useless and sounded stoned… I had to look all this crap up myself as the tolls dept is closed. AVIS is a nickel and dimer for sure…