Pets ER

I took my greyhound to Pets ER last night (Saturday before Easter). I suspected she had bloat. She was seen immediately, even though the waiting room was full. After they took her back, the very friendly and professional staff took my information and got a full history on my dog. They even took time to play with my other very large dog I had brought along. Once they determined that she was not in critical danger, the staff moved on to dealing with one of the other critical cases that came in. They explained to me that a dog who came in right after me was in serious condition and the doctor might be delayed in getting to me while she dealt with that. Unfortunately that dog did not make it, but I witnessed the very kind and professional staff deal with that family in an extremely professional, caring, and yet efficient manner. In between they explained to another family who must have arrived right before me, in great detail the condition and treatment of another very sick dog. When the doctor saw me, she was thorough, thoughtful and professional. She explained my dogs condition, and went over treatment options with me. Fortunately my dog was not critically ill and will be just fine. All in all I spent about 2 hours at Pets ER. My dog and I received wonderful and compassionate care. I was very impressed with the staff and how they handled A LOT of people, pets and situations. These folks are the best!!!

Open ²⁴⁄₇ even on holiday weekends! I learned this the hard way since we were in Ocean City, MD and alllll the vets in the area were closed during Labor Day weekend. My puppy (5months) got bit in the face by another dog at the Fenwick State Park beach and later in the day her face swelled up and the cut was oozing. :(
I called around 8PM and we were told they were on AT LEAST a 2 hour wait. Yuck! But they WERE the only vet open in the area… trust me I called all of them. They were extremely nice and informative on the phone, even trying to give me advice and input. The lady even told me up front that the flat fee is $ 100 to see the Dr. not including any meds or anything. Which is a lot, but I am thankful that they told me before I asked and were very up front about it.
Anyway, we decided to wait to morning to see if the swelling went down. Well it didn’t, so we took the 45 min ride to Salisbury in the morning, maybe around 7−8AM. Luckily there was no one in the waiting room, we saw a Dr. in about 30 minutes.
The waiting room is tiny, however it is filled with patients pictures and thank you letters and it really goes to show that they really want to help and care about their little patients, which is nice to see.
The Dr. was so so so nice and very easy to talk to and told us our options. One being to try the antibiotics and pain meds and see if she looks better soon. Option 2 was to put her under and check out the cut that is inside of her mouth (since the Dr. couldn’t get to it bc my dog wouldn’t let her) and make sure it wasn’t anything more serious, but that would be pricey. She even told us that she wouldn’t recommend opt. 2, and wouldn’t do it if it were her dog, but just wanted us to know it was an option… what a Dr. that doesn’t want to squeeze every penny out of me and recommend we do things even if it isn’t necessary? I loved her!
It took us a LONG time to get out of there. My pup was getting restless and so were we, I understand they were getting busy but still, let us pay and get us outta there!

i would not recommend them to anyone i took my dog to them on sunday she was throwing up blood and when we got there. There was a bit of a wait. which i understand that working at a doctors office. But they came in said instead of doing xrays which were $ 150 they wanted to do blood work on her which was also $ 150 after the blood work they come and tell us that she is extremely dehydrated and that she needed to stay over night she would die if we took her home. and the «Vet» looked at us she said she could tell that money was a issue (RUDE) money was not the problem! At All… after 20 mins she comes in tells me my baby girl is 20 min to a hour from dieing so i had to choose to put her to sleep or not. so my fiancé asked the «vet» if they had started her on fluids yet she said no he said don’t u think we should at least give her a chance? so she got up started her on fluids and within 30 mins she was up and looking around when we left her it was about 3 am we returned at 730 to pick her up she had 2 bags of fluid the blood test a parvo text and the ini coming in and it was $ 540 dollars later we still had no answer as to what was wrong with our little girl after taking her to the vet that morning she stayed there all day from 830 am until 6 that night and also had two more bags of fluid and it was only $ 91 dollars for 2 times the amount of time she was at the er… she has a virus or a blockage but needless to say my sweet baby girl died monday night around 4 am. and after $ 540 dollars at the er we got no answer to what happened… no happy with them at all!!!

They just lost a dog that was in their care. How does that happen?

Courteous staff, but seemed a little short-​handed when we arrived. Only one vet on staff that night and was in surgery, so we waited more than an hour to be seen. Everyone was incredibly apologetic and friendly, and we completely understood the reason for the wait.
When we were finally seen, our dog was quickly diagnosed and treated. Fees were modest, though there is a $ 100 examination fee (that they readily mention upfront). If we ever need emergency pet care again, we won’t hesitate to visit.