The UPS Store

Won a replica gun from the local auction house for $ 150.00 they send all the items for shipping to this store. Jackie called to inform me that my item was packed and ready to ship.
Price, $ 105.00 !!! From Maryland to Utah $ 79.00 ground! Then $ 13 for the box and $ 12 for «packing» material, I guess shrink wrap has gone way up! I need to check and see if the owner Milt is a partner with the auction house. Sweet deal! Jackie informed me that they were the only UPS store in town, and this was «standard» pricing. Next Unilocal UPS HQ, and the auction house! Buyer’s Beware.

This is my second review for the UPS store. My first review was for the previous owner. The store changed ownership in 2013.
My experience at this UPS Store under the direction of a new owner has been a much more pleasant experience. THE STORE NOW TAKES PREPAID LABELS, is courteous and helpful with getting your package sent out, and is nice enough to throw some extra tape on your package for you.
Save your gas/​time and go here instead of driving up to the main UPS facility.

I went to drop off a prepaid package at this UPS store. Sounds normal right? I mean I had done it all the time at other UPS store locations without any hassle. Upon showing my package to the employee, I was told that the «UPS Store does NOT accept prepaid packages and that UPS and UPS store are not the same». Perplexed, shocked, um, yeah that doesn’t make any sense to me seeing as I’ve always dropped off packages at other UPS stores no questions asked and that’s UPS tells you that you can drop them off! Am I missing something here. He said he’d «take it this time» and did agree to give it to UPS… Okay great. yeah please do so since it’s your JOB. I didn’t argue, and just told him that I never knew that. I won’t be back.

I have never had such terrible service as I experienced at this store today. For starters, my co-​worker stopped by to drop a couple of prepaid labeled packages. When he put them on the counter and started to walk out, I believe the manager told him that he would have to move it to another area. Totally fine, but is the guy incapable of moving the packages himself? Isn’t that kind of what UPS does?
Later, we returned with several other prepaid labeled packages. My co-​worker went in to get a cart and asked if they had a computer where we could print out the labels for the remaining packages (we had just driven from Chincoteague Island, where there was no UPS available from which to ship). They didn’t (also fine), so we returned to the hotel to print out the remaining labels there. I took the packages back to the store, and carried the first two inside. I asked for the clear sleeves for the labels, but the store did not have them. They said they would tape my labels on for $ 1 per package. Call me crazy, but that seems a little steep for a few pieces of tape. I grabbed my packages back up and said I would tape them myself, and walked out in a huff. I returned to the hotel, dug out a roll of tape from all of my supplies, and taped the labels on. However, when I returned to the store to drop my packages, the manager told me he would not accept my packages because I gave them «attitude» when I was in 15 minutes before.
Yes, I was a little snippy when I came in with my untaped labels the first time. But refusing to let me drop my packages (and it’s not like the manager even has to do anything! I add them to the pile of packages that are already awaiting pickup!) seems insane. Fingers crossed that I never have to do work in this area again, but if I do, I’m certainly bypassing this store to head straight up to the UPS Customer Service Center. They were really polite there but then I guess I didn’t have to bother them for label sleeves or tape!
(Also, the UPS website says the store is open on Saturday — but it is not. We discovered this when we ran out of equipment and had to have something overnighted for Saturday delivery. We ended up having to ship to Ocean City instead.)