We have only had their service for a month. Problems with getting everything to start with. Kept canceling service appointments. DVR box went out got another one from local TWC store. Couldn’t get it to work. Had to wait 3 days for tech. Came on Friday everything good Saturday morning everything good. Left and returned home in afternoon. No cable. No TV in any room. Called customer service. Will send someone out Tuesday. REALLY? THEYCANCOMEANDGETIT. Had to select a rating. Should be –10.