Wall’s Ford

After receiving a recall on my 2002 Ford Winstar in November for rear axil rusting and breaking, I called the Walls Ford and was told it would take a couple of months as they were waiting for parts and as soon as parts come in they were calling the recalls in for repairs, and said there was 6 people ahead of me. Well needless to say the axil cracked 3 weeks latter, I call the Walls Ford again and was told they were still waiting for parts, Being that was my only vehicle and could not afford to get a new one I got my Nephew to weld it and put some brackets on it to firm it up, well now I could drive the car but for safety stayed off the highway, Well needles to say the other side broke in March, I called Walls Ford and they said it would be a couple of months as there were 6 people ahead of me, I said that is what you told me back in November, he said they are not getting the parts in, after I got off the phone I decided to call the Ford dealer in Haverhill (its about 20 miles away) He said get us the Winstar so they can check it out, I had it towed to them at 11 am, I got a call back from him at 4pm said it was fixed, with a new axil installed, and there was another recall for something in the front end and they fixed it too. To me it seamed that walls ford had no intentions of fixing the vehicles with a recall, figuring you would have to buy a new one, Well I will never buy from them also I would warn anyone not to buy from them either, they are out to rip off the consumer, not get them in safe vehicles to drive.

This is a true story. In my 86 years, I have bought about 35 automobiles. But I have never been so badly mistreated as I was in dealing with Wall’s Ford.
I traded in a very nice, low mileage, Buick Rivera. They told me that it was only worth $ 800, for junk. The car I bought was a 2005 Ford.500. I was told it was $ 7,000.
I drove the car home and looked it up on the Internet. I found that the car I traded in was worth $ 2475, a lot more than the junk prices, they offered me. The Ford 500 that I bought, the peak price was only $ 4,000.
I called the salesman and told him I was returning the car the next day. It was a bad deal., I was cheated out of $ 1675 in my trade and the price of the car was inflated beyond $ 3000 above the fair price of the car. There was a gap of $ 4,675 between what they wre asking and the fair deal. They offered to cut the ptice of the car by doing away with something called, «wheel insurance» by $ 1000
At 5 PM, both the salesman and the sales manager, suprisingly showed up at my door. They said it was too late, the insurance papers were all changed and the car was all ready registered to me.
Now I have had a stroke and talking is rather difficult for me. I still didn’t think I was fairly treated.
I brought the car back the next day to no avail. .Apparently, I was stuck with the car. I asked the salesman what was the noise coming from the back of the car. He said all models of the Ford 500 have that noise.
I then took it to a local car repair shop. For $ 60 they gave it a full inspection and said the whole rear end was loose and it was unsafe. I then took their report and showed it to the salesman and reluctantly Wall’s did fix the problem. I then had to bring the car back a third time since it did not have an insoection sticker.
I have put on 1200 miles since I bought the car. One of the rear tires was going flat. I went to a gas station and told them the tire had a leak. They showed me that both the rear tires were full of cracks because of age and should be replaced. I replaced them for $ 275.
But then when I looked at my contract with Walls, it said the tires were inspected as found like being like new.
I don’t beieve that I was singled out to get a rotten deal. Eveyone that deals with Wall’s should watch what kind of deal you’re making. Or like me, it will cost you a lot of money.
.Bob Folsom

Julie,
While I appreciate your comments and outline of discussions with your service associates, this does not help me the consumer. Clearly having happened twice, I should have made you aware when it occurred the first time, but as I said I was trying to provide Wall’s the benefit vs. the doubt. When it happened the second time I let your Service Department know.
From my vantage point your reply to my Unilocal comments was the first acknowledgement that anyone heard me. I filled out your online survey which your dealership sent about a week ago, and no contact. Your service person Derek knew I was not happy, nobody followed up. No call, concern etc. It was my pushing the message through Unilocal that solicited your comments. As I said, «not the way to run a business.» In my line of work at a Fortune 500 company we follow up immediately with customers, especially when they have concerns.
Given the last two service engagements, as a consumer I am now out money for having spent $ 88.00 for two oil changes, the rest of the services as far as am concerned not performed. The impact of not delivering the rest of the services advertised is as follows;
1. My tires have not been rotated for a while which means I may not get wear out of them I should have had the services been performed. As you know rotating tires is an accepted practice, is advocated by the auto industry, and does prove to increase tire life.
2. I have no understanding or trust in other information requested of your service department for transmission and brake inquiries.
3. Given the 2^nd item I have now lost time and miles as it equates to my warranty and being able to use facets of it if applicable.
I think you get my points here. If Wall’s were truly customer centric and concerned they would have reached out to make this right…

After a very disappointing visit with another local Ford dealership, I went to Walls. I could not have been treated any better! I already knew what I wanted for a vehicle and what options that I would like. I wanted to talk numbers. They did just that. They were very straight forward and did not play ANY games. They worked with me to get payments where I wanted, they gave me a VERY fair trade allowance. I would have no problem recommending this dealership to any one and I will!!! My salesperson, James could not have not been more helpful and the finance rep, Heather was awesome!!! If you are looking to purchase a Ford from a no hassle, straight forward, honest dealership, pay a visit to Walls. I don’t think you will be disappointed!!!

I bought a new car at Wall’s Ford in Salisbury last week, and that will be the last time I ever set foot in that dealership; here is why. I traded in my Ford SUV to buy a 2013 Ford Fusion SE model with a sunroof and cloth seats. Wall’s had trouble locating exactly what I wanted and presented me with a few different options, one being to swap models with a dealer in Maine. The only difference between what I wanted and what was in Maine was that model had a $ 600 more expensive paint job than I wanted to pay for. I left the dealership that night with my father after telling the manager I wanted to think on it. He assured me they would never swap cars with another dealer without knowing that I wanted it 100%.
The next morning I received a phone call from Wall’s declaring that they had went ahead and swapped cars and «the model I wanted was ready for my pickup.» Ticked off that I hadn’t asked for that car, or agreed to pay the extra $ 600 for the paint job, I voiced my concerns. Wall’s accused me of saying I wanted the car and thought their decision to swap cars was what I wanted. My father being a witness, fought with me. After Wall’s refused to discount the full $ 600, I ended up saying screw it, I was out of time and I was annoyed with how difficult Wall’s had made my experience, so I agreed to pay $ 200 more for the car than I wanted. I realize I didn’t have to, but like I said, I had lost patience, and needed a car, so I gave in.
I picked my car up Wednesday night and drove home. Thursday afternoon I went outside on my lunch break to jot down my temp plate number and noticed 2 Wall’s Ford promo stickers on my bumper, and decided to take them off. Under one of them was a size able dent and a paint chip. Enraged at the dishonesty and attempted cover up, I went straight back to the dealership, stickers in hand. I asked to speak to Jim, the saddest excuse for a manager I’ve ever met, and explained my problem. He immediately blamed the situation on me, was so rude and demeaning that he’s lucky my father wasn’t there. He accused me of peeling the paint off my car with the sticker, and when I asked him if he thought I was stupid, his response was that he «has peeled the paint off his car before with a sticker.» Really Jim? As an automobile professional, this man looked me dead in the eye and said a promo sticker peeled the paint off my brand new car. Someone at Wall’s saw the dent, probably approached Jim about it, and he likely told them to cover it up. Either way someone knew it was there and instead of being honest with me, and fixing it, they covered it up on a prayer that I wouldn’t notice.
I demanded the dent and chip to be fixed, and Jim continued to be rude and unhelpful, slamming things around in his office and told me this was «a pain» for him to get me an appointment at the auto body. I refused to stick around while Jim through a temper tantrum so I headed back to work and told him to call me in an hour with an appointment, to which he agreed. I heard nothing from him 3.5 hours later, so I called back to see what the deal was, to which he said, «Cortney, I don’t know your schedule by heart.» Jim had done NOTHING to fix the issue in 3.5 hours, obviously had zero intention to do anything, and was extremely rude, once again. I showed up the next morning first thing and demanded an appointment at an auto body to fix the cover up at Wall’s expense. Oddly enough, Jim wasn’t there and I was helped by more competent employees. Never once did Jim apologize or offer to appease the situation. He only made it more frustrating for me with his rude comments, lack of respect, and total lack of customer service skills. I still wonder how someone like him is employed as a «Manager» — hopefully Wall’s cares about their sour reviews and takes a look at who they employ.
My car is now fixed and I have not had any further issues, but I would NOT recommend Wall’s Ford to my family, my friends, or my coworkers, and everyone who has seen the aggravation this has caused me will certainly not return there. I will point out that Frank, the salesman that helped me through this process, went above and beyond and was very pleasant to work with. If you do decide to take a risk and go to Wall’s, ask for Frank, and hopefully Jimbo will have the day off. Wall’s has most definitely lost me as a lifetime customer due to their lack of honesty, unprofessionalism, rude comments, and terrible customer service. Ford Motor Company and the Better Business Bureau will be hearing from me about this as well.

I bought my Ford at a different dealer because I lived in a different town. Then I moved here and had an oil change at Walls and everything was fine. But then I needed an inspection sticker and I have always got them at a dealer. It’s always been a quick easy thing at every other dealer. At Walls they refused to do an inspection on my 2 year old Ford Escape unless I get other services done at the same time! What? I have never had to do that any other Ford dealer or any dealer for that matter. Needless to say I’ve never been back to Walls. I switched to the next closest Ford dealer. It’s an extra 10 minute drive but I won’t go back to Walls.

Just bought a Ford Explorer Sport Trac XLT from Walls Ford. The experience was fantastic. They even let me take the truck overnight so our mechanic could check it out. Walls Ford made the requested repairs and they show you a detailed report of what they’ve done to the vehicle before it even goes on the lot. Terrific experience and I highly recommend them. Chris Lowry is sincere, truthful and committed to working out a deal that is fair for everyone.