All My Sons Moving & Storage of Salt Lake City

I would avoid this company at all costs. We contracted with All My Sons for an hourly, short move. They called us the day prior to the move and said somebody had died and they wanted to reschedule for the next day. We agreed. Then, they called the morning of the move and said movers wouldn’t be there because they had worked late the night before (even though they couldn’t be bothered to move us yesterday). They said they’d send somebody by 11. I called to find out what was going on and the manager said they couldn’t send somebody at all. With that, myself and a friend starting moving things in my pickup truck, then secured a U-​haul for later in the afternoon. We moved most of the stuff I could fit in my truck, and were ready to go pick up the Uhaul, when they called and said they might find someone to send over. By 4 p.m. they managed to send two of the four guys we signed a contract for. I conceded (I have a bad back) and let these two guys do the work, or what was left of it. To their credit, they worked hard. But the management is shady. I strongly suspect they overbook on purpose, then send their guys to the jobs that pay the most money, leaving every one else swinging in the wind. This company is terrible and dishonest at best.

The moving crew showed up EIGHT HOURS LATE. During that time, I was out on hold for over 30 minutes multiple times trying to speak with the office. We had the cell number of an employee who helped the initial evaluation. I called and texted a few times, all which were ignored. He had his read receipts ON so I knew he got my text messages.
They charge you fuel and driving time in addition to $ 119/​hour plus packing supplies. Two movers showed up, they did a good job but they had worked the entire day so by the time they got to my house at 8 pm they were tired and took almost 5 hours to pack our small townhome.
We contacted them after the move, never received a response. Definitely would NOT recommend and will never use this company again.

Go way over their own quotes. They ignore calls and don’t return calls. Don’t deliver stuff to the new home in a timely manner. Very sad way to treat your customers. Zero integrity.

Well, I was looking for another moving company to get a competitive bid from, but I can tell you right now, this one isn’t going to be it! It’s really unfortunate they have such a terrible Unilocal rating and get consistently bad reviews. I wonder if they’re even aware of how much business they lose from people who review/​consult Unilocal to help them make their decisions? My guess is they’re not… the service issues seem to be a pretty consistent trend that’s been happening for years. I’ve used Fast Movers in the past and they were fantastic! I’ll just stick with them; at least I know what I’m getting and what to expect. Sorry, All My Sons… I wanted to use you guys, but I’m not up for what seems like a pretty big risk. Sounds like your company is terribly mismanaged. Hope you guys can get it sorted out!

Prior to making decisions, I like to read reviews and experiences from other customers. So, of course reading such poor reviews, I was a bit hesitant about contacting them for an appointment. I decided to email All My Son’s & one of their competitor (who had great reviews). Within 30 minutes (on a Sunday), I received a call from All My Son’s to discuss all the logistics & pricing. I gave the other company 24 hours to give me a call back, no call. All My Son’s Moving called me & followed up & by doing that, they deserved our business. We moved Friday, January 15^th & still no call from the other company. I gave 4 out of 5 stars because they were 1hr late but when they arrived it was good from there on. I would like to Thank Juan & his crew for a great job they did in moving us. They were professional, fast, made sure our items were wrapped & handled with care. When needed again, I will contact All My Son’s Moving. Marc & Marie Whaley

We had a pretty bad experience with this moving company. I have never written a review of anything before, never cared enough to take the time. I caution anyone and everyone about using this company.
My 79-​year-​old mother who is dealing with some mental health issues with my dad had All My Sons come and give a bid for her move. They were moving to a retirement community several hours from their former home and most of their belongings were going there, while less than half were going into storage until their small local condo was ready. The estimator, Kirk, came and gave them a bid well below the other company they received a bid from. They were excited at the savings so they went with All My Sons.
My mother says she momentarily wondered why he had not opened any closets or drawers to survey the contents, nor asked about packing their belongings. She figured he knew his business and could tell from the size of the home, the rooms and furniture what the cost would be. She is old and trusted Kirk. Big mistake.
The day the movers arrived, they had no packing materials on the truck with them. When they realized that the two old people had not packed their own stuff, they explained that they had to go back to Salt Lake to get their packing materials. Salt Lake is about an hour’s drive from Provo. It would be hours later that they could actually return to do the packing job. It would also be much, much more expensive than the written bid Kirk had originally given them. My mom took responsibility for the mistake, tried to be understanding, and allowed the additional charge to her credit card. She went about marking carefully all the items she wanted to have set aside to go into storage so that they would not go to St George with the rest of the goods. Because of the late start when the movers got back, they were not able to finish that day and left quite a bit of the goods in the home, which was now owned by the new owner. The movers themselves were very polite and worked hard and did their best, although the new owner called over the next couple of weeks as she found drawers and storage room shelves that had not even been opened by the movers and never packed.
The next day no one came to finish the job. I called the dispatcher who quite offendedly and rudely told me that they had other jobs to do and they would get to it when they could. He was a very angry person. No one at their company had cared too inform my old parents that they would not even be back that day. I called the estimator, Kirk, because my mom is not very assertive, and he apologized profusely, took responsibility for his mistake in providing the bid, and offered to store my parents belongings for free.
The following day the movers came back, with the new owners of the home quite upset as they had been planning to move into their home the day before. My mom was falling apart about all this. After three days instead of the promised one day, the goods were on their way. But that was not the end of the disappointment. When the belongings arrived in St George, many of their things did not show up. Two weeks later, All My Sons brought an additional load of the missing goods, did not really explain why it had taken so long, but were not able to bring all of it. My mom concluded that the missing items had gone with the storage items instead of their desired location.
The rest of their belongings were allegedly in the Salt Lake storage facility, which was supposed to be free of charge because of the mistake.
By the time my parents’ small Provo condo was ready, I was leery of My Three Sons doing another move for them and got some friends to rent a truck and go get their goods from storage. The costs for the move were mounting also. When the friends brought their belongings to their condo, there was a bunch of extra stuff on the truck that didn’t belong to my parents, which the friends returned to the storage facility that very day. My mother got a $ 1200 charge on her credit card, as well. When she called them to ask about the charge, they told her at first it was for the blankets my friends had used for the move and not returned. The moving blankets had been returned along with the dining room furniture the company had accidentally sent to my parents. Then they decided that the charge was for them to move her stuff from storage to her new place. When she explained that they had not actually done the move, they decided the $ 1200 charge was for the 3 months storage, which Kirk had told both them and me would be free. They are still missing some of their belongings, and the move was a nightmare. Old people can be annoying with their numerous phone calls, I admit, but they would no longer take my mother’s calls after the first couple of weeks. This move was a nightmare. I don’t like to assume that people are dishonest, but i sure feel that way about the Salt Lake office of All My Sons.

HORRIBLE HORRIBLE MOVING SERVICE!!! I should’ve known it wouldn’t go well when they showed up 3 hours early to move us. When we asked them to come back at their scheduled time they said they could come back the next morning… Then, they sent a useless crew to help us move our house. They literally did nothing and could barely figure out disassemble and reassemble our furniture. They charged us an arm and a leg for their service, but we actually ended up clearing the truck out because they were so busy trying to get it together that they did nothing. It was ridiculous. And, to top it all off, one of the men was totally drunk. I will never use them again, and will never ever recommend them. So disappointed. When we called them to complain they said they’d refund us $ 100, really? $ 100? DON’T ever use them.

Really need zero stars. Never even showed up for move that was reserved and a deposit made. Never called to say couldn’t show up either. Worst rudest company ever. Do not hire them!!!

DO NOT USE THIS COMPANY UNLESS YOU WANT MORE STRESS WHEN YOU MOVE! THEY ARE TERRIBLE PEOPLE WHO WILL RIP YOU OFF AND NOT CARE!
I have a fused spine and my roommate has nerve damage from a TBI after being hit by a car, so together we’re pretty useless when it comes to lifting heavy objects. We recently moved from an apartment into her sister’s old house, and because we had to work with her sister’s schedule, we had a two day window for moving, a Saturday and Sunday. We had to be completely out of our apartment by Sunday afternoon or we were breaking our lease. I called All My Sons a week in advance and asked for a Saturday slot. The guy on the phone talked me into doing it on a Sunday so that they would have more time and be able to show up bright and early. I figured that would be fine, but told him that we were really pressed on time. He assured me that wouldn’t be an issue. He said that in order to reserve our spot, I had to pay a down-​payment for the first hour, $ 119, which I did at the time. I spent the rest of the week getting ready to move. The NIGHT BEFORE THEY WERE SUPPOSED TO SHOW UP, AT 6:32 PM, AFTER THEY WERE CLOSED I got a call from them. I missed the call because I couldn’t get to my phone in time because I was busy loading boxes, so they left a message stating that they had gone into overtime and needed to reschedule. I IMMEDIATELY called back, not 30 seconds after I missed the call, before I had even listened to the message because I figured they were just verifying the time for the next day, and no one answered the phone. 30 seconds after they’d called to begin with. It just rang and rang and rang. I then listened to the voicemail and started to panic. I called the customer service number and got no response, and I left an email and got no response. Online it said they opened at 9 am, which was when they were scheduled to show up on Sunday, so the next morning I started calling every minute starting at 8:50 until someone finally answered, at 9:07. I explained the situation, told him that I had no wiggle room as far as dates went, and said that I needed to be moved that day period, which I had told them on the phone to begin with. The guy said that he wasn’t the one who had called me and that he needed to speak to his boss. He said he’d call me right back. 45 minutes later I still haven’t gotten a return call, so my roommate and I start calling. 15 minutes after that he finally picked up again and said that sorry, there’s nothing they can do. The men are at their overtime hours, and they can’t send anyone else out. It doesn’t matter that I pre-​paid. It doesn’t matter that I was on the schedule. It doesn’t matter that they called 14 hours before they were supposed to show up and are screwing me over because they’ve left me NO chance to make other arrangements. Tough luck. Too bad. But have a nice day. We ended up calling 2 Men and a Lady. They said that they normally don’t work Sundays but had gotten about 5 other calls that day from people who had been cancelled on by the same company. Also, it took several days for me to get my $ 119 deposit back, and they didn’t offer to pay for our new movers or do any sort of compensation whatsoever.
THIS COMPANY IS A SCAM PEOPLE!!! DON’T WASTE YOUR TIME AND MONEY!!!
**UPDATE**
Below is the message I sent in response to their comment to my review:
While I understand that unforeseen circumstances can arise, why I am so infuriated with your company is because YOU don’t seem to understand that you are a business that depends on taking care of your clientele. You aren’t a supermarket that was closed for a day, causing a minor inconvenience. Your business is moving people out of their homes. I created a contract with you, both verbal and monetary. I still had to uphold the contract with my apartment complex to be out on time. When you broke your contract with me, you gave me absolutely no advance notice. I had no time to prepare for sometime else, yet I still had to be out of my space. As a business, you should understand YOUR responsibility in this. Instead of either A. Finding a way to get people out there to uphold your end of the contract, B. Finding me new movers at your expense or, C. At the very least offering me a list of alternative suggestions, you gave me no solution and offered no help whatsoever. You left me stranded and completely screwed me over. I am thanking my lucky stars that another company had the good business sense to open on a Sunday, when they’re normally closed, to pick up your slack, or I’d be facing a $ 1,300+ bill from my apartment complex ON TOP of all the other expenses I’ve accrued while moving. Don’t give me your fake apology unless you plan on making changes to your business or backing it up with something actually substantial. I’m also filing a claim with the Better Business Bureau. This is not okay, and this should never be allowed to happen to anyone else.

I will only give one star. They were over one hour late and screwed around on the clock for 30 min. Before loading one thing. Our first crew was 5 guys who did a mostly decent job. I did find them slacking, chatting,
in the truck. I have a spine injury and use a cane most of the time. I was so pissed to find them slacking off I had to start lifting and moving stuff myself… then when they see me working… they got back to work. We had 2 trucks with 5 workers and they only got the 2^nd truck filled half way then in order to not go into overtime $ 289/​hr + $ 145/​hr we called B.S. and left to take the 2 trucks to our new house to unload. $ 3000 was the total for that day. Because we were desperate… we hired them to come back 2 days later… new crew of 3, one truck scheduled with one of the bosses or owners to be there at 10am. So at 8:20 the day of the 2^nd time with this company, I am waking up to a phone call from the moving crew saying they are coming early and will be to the house in a few minutes. I was caught off guard and 30 min away at my new house. I had to rush like mad in full blown pain to get ready, get out of my house and speed to meet the movers. My Mom called their office to complain that the movers were coming an hour+ EARLY when we had made an appointment for 10am. The guy on the phone was RUDE and told my Mom that he didn’t want his workers sitting around on his clock waiting for 10am! Then why in the hell did they let us make a 10am appt?! Ridiculous!!! This crew was so-​so but slow and would not listen to where I asked them to put things. Plus at the beginning, while going over their paperwork, the guy mentioned getting gratituity at least 4 times. BAD, ANNOYING AND UNPROFESSIONAL TO ASK FOR TIPS PRIOR TO DOING THEIR JOB!!! I had to tell them to get back to work MANY TIMES. They asked for a 5 min break and I said if course! No problem… until 25min later I had to go knock on their truck window and tell them to get back to work. This total was $ 1335 for one truck gettting loaded and unloaded. So after being extremely disappointed with 2 move days… we got our own Uhaul truck and got 4 workers from outside of Home Depot to move the rest of our stuff. The Home Depot guys were busting ass all day without being told to get back to work and they earned there money which was $ 100 for 6 hours of work for each guy. Moral of my experience… DO NOT HIRE ALL MY SONS MOVING COMPANY!!! They are not professional and won’t bust ass moving your stuff unless you follow them around all day and stay on their case. I hear from my neighbor that Aloha Movers are awesome.

We paid a deposit to have movers come today. They wanted us to sign a contract before they started working saying it took 5 hours to move us. So Beth said that doesn’t sound right, let me call your company first. Then The Mexican bald guy said ok bye. Beth said you’re leaving? He said yep. Then Beth called the company, All My Son’s moving, and had to argue with them. They claim they’ll send another crew. We wouldn’t go for it. I’m not signing anything saying how long it takes until they’re done. Even The manager Richard was rude when we called. He said, ya they have hot heads (referring to the movers), and Beth asked if anything was going to be done about it. Richard hesitated and then said, ya we’ll reprimand him. The truck they brought was unmarked and half full of other people’s stuff. They broke the contract so they better refund our deposit. Talking with several other companies, they said they’ve heard horror stories about their movers breaking things, and that they’ve gone through 3 owners in 12 years. Do not go to them! Spread the word!!!

All My Sons was actually pretty great! I am a huge procrastinator, I constantly wait till the last minute to do things. About a week before my move a did a random Google search for movers in SLC and they popped up. I put in my info to get a call & price quote. Almost immediately I got a call. They guy was very friendly and gave me a price quote I was fine with so I went ahead and booked them. About a day later I decided to Google them for reviews. As you can imagine I was really nervous and shocked, they had some pretty horrible reviews! But I had already put down a deposit and like I said, my move was right around the corner. I decided to just stick with them. I am so glad I did! The day of my move the drivers arrived promptly. It was a guy and girl, they were very friendly and made my move a breeze. I’m not sure where all the bad reviews came from. I’m thinking they saw all the negative comments and maybe decided to really invest time and energy into making customer service a priority? Its always great to see companies turn around for the better. But yea anyway I thought the company was great & I will definitely be calling them for my next move!

HORRIBLE!
The movers showed up SIX HOURS LATE. They showed up so late that they had to move everything to the new place the next morning. They over-​charge me several hundred dollars. It took three phone calls to finally get a refund of the amount. After questioning the deposit that was intended to reserve the original time quoted, the manager hung-​up on me!
Save your precious sanity while moving and your extra money and go elsewhere.
However, I do have to say that the movers that finally showed up were great and very nice (and obviously overworked).
Great movers, awful company.

0 Stars if possible. Where to begin– they showed up 5 hours late on moving day!!! After countless phone calls (we had to call them to find out where they were, they never once called US)… When they finally did send some people over, it was 3 teenage kids – one small framed girl. What a joke. We have two flights of stairs and a large couch that a large 200 pound couch. We cancelled before they lifted a finger, and we went with a more professional company. Warning– DO NOT USE THIS COMPANY. What a mistake, and a waste of time on move day., where time is everything.

I had the displeasure of using this company and if I could have given no stars, that would be my preference. The only reason one is given is because this was the only company that could pack up and move out my items on one days notice. I mainly dealt with Carlos who assured me everything would be taken care of I wouldn’t have to worry about anything, well here I sit, nearly 9 weeks later and still none of my belongings. Oh, my items made it to Texas in about three weeks, however the claim was made, no one had my phone number. I left my number with both Carlos and a young woman, THREE different times and called once or twice a week to inquire where my stuff was, over the course of several weeks. EVERY time I called, I was told, I’ll be in touch with the driver, he will call you back. I did get a call from Richard yesterday, he apologized because that’s what you do in the customer service business. His apologies have not gotten me my items, his apologies have not decreased the amount ADDITIONALLY that I now have to pay. His apologies, make me more furious at this entire process. This company is horrible when it comes to customer service. There is an obvious break down in communication and I am appalled at the amount of times I called, over the course of SEVERAL weeks, without getting a call back only the promises of such. I don’t care how many more times I move, I will NEVER consider this company. The gentleman here in Austin, doesn’t have much more customer service responsiveness so their fate is all but sealed. You will be «promised» your stuff, but they will find a way to not contact you, so you can rack up the storage fees at their facilities. You are better off going with Mayflower, Budget or even doing it yourself. I strongly discourage you from using this company’s services.