Association Comm, Inc.

Awful experience! Zero customer service… Zero voicemail or phone call responses, basically no service… No support and no follow up. Do not sent your money or waste your time here.

Beware when working with this company. Took a month after paying to even get a walk though on how to use their proprietary backend system.
Calls go straight to a black hole voicemail system as they screen them and emails don’t get returned. Was promised all kinds of «premium templates» with my membership except none of them are there you have to ask for them to be loaded on an individual basis and then hold your breath to see if they decide to give you what you paid for.
I’m by no means a power user and I’m a patient customer but It’s been 3 months and I still don’t have a website. It was the biggest mistake to choose this company. What is sad is that if they just communicated and were honest I’d probably have a totally different opinion of them instead I’m deciding how much longer I wait before I wash my hands of this and pass it on to legal counsel.

Thanks for helping me a beautiful website. It’s very helpful, software is cool with cheap price, my customers are easy to manage their memberships and come back with my company. The service is getting very fast

Absolutely do not give this company your money. This is the sketchiest hosting provider I have ever dealt with, and I’m in no way over-​exaggerating.
A client came to my office asking to do some back-​end work to their website hosted by AssociationComm, but the client didnt have the FTP information to make the changes, and AssociationComm wouldnt reply to their emails asking for help.
So I emailed asking for the FTP information to no reply. I called their tech help — no answer or call back for a day. Called sales, same story. Emailed a few more times and nothing. It wasn’t until my client threatened to report them to the BBB that they finally replied with a phone number to call.
So I called the number and spoke with Jeff from their tech support. I asked Jeff for the FTP information and he refused to give it to me! A hosting company that my client paid for REFUSED to give over the rights/​information to edit their own website!
I explained to him that it’s cool, I’m a developer and I’m not going to mess this clients site up or anything. In fact, I asked if the client could call him and ask him for the FTP information if he would feel more comfortable giving it to them and he said «I’m never giving you the ftp information»
Shortly into the call his temper rose out of nowhere and threatened «Look, this call is going to go one of two ways. I’m going to hang up now or youre going to tell me what I can do to change the website» — I told him that the only thing we need is the FTP information — which again — is the clients property since they paid for the hosting — and he said «thats never going to happen.» Not even a polite «sorry, I cant because X Y and Z»
It honestly seems like they’re just stealing domains (and money) by setting up simple Joomla sites that shouldnt take more than 10 minutes, then overpricing them in the hundreds.
I’ve never dealt with any hosting company and website prodiver more scummy in my life. Don’t just take my word for it, here’s another from «ripoff report»
Even if they wind up reading this review and finally handing over the FTP information, I would NEVER advise anyone to use their services. Infuriatingly rude.