Chili’s Grill & Bar

After having a very distressing week I went out with my brother for dinner looking to have a relaxing enjoyable time, this quickly turned into a frustrating and very unwelcoming experience!
We sat down after being told harshly to seat ourselfs because we wanted to sit in the lounge. We where next greated rather unfriendly (a slap in the face would have been better) asked if we wanted drinks which took some time. Wanting to do appetizers after suggested by our waiter and hoping to order at the time our drinks where brought to the table (dripping do to being poured uncaringly or with distane causing a flood on our table of sticky syrup due to tito’s punch and a beer puddle from the bud light stein) where hastily and rudley asked if we wanted any food. We then ordered appetizers which happened to be brought out by another guy who helped to lighten the evening. My beverage was empty and was asked if I would like another by this gentleman which he then passed off to our server who didn’t address it and just brought this to me almost slamming it down on the table and immediately disappearing into the empty «lounge».
The next thing that happened was unexpected. Sitting there calming down with my brother after the start of a horrible experience giving the benefit of the doubt that he was busy we where rudely interrupted by a hand shooting infront of my face to grab the empty plate I may not have been done with and the empty plater in between my brother and I. Then asked «do you still want those» looking at the half ate fried cheese bite basket which was snatched up quickly after I said I guess you can take it.
Next we where interupted mid conversation to be notified «your food was sent to the wrong table» but a new order is coming. Needing another beverage at this point I had to ask another guy that brought out my brothers burger. When my plate was brought out it was as if they had dropped it and picked it up off of the floor which they then slapped on the plate. The presentation was awful and the food flavor was unbalanced with over spiced chicken and aldente rice with minimal flavor, I was extremely dissapointed couldn’t finish the food and pushed it away. We where asked if we wanted dessert and at this point I just wanted this hopefully relaxing night out that had turned nightmare in 2.5 seconds to be over I asked for the check. My brother was trying to show me that I could use the electronic device that took up a majority of the table to pay my bill. Which I then explained I would not like to because it causes the waiters to be anti social and not have to finish the night on a good note with righting wrongs and personalizing the dining experience, which was then proved right after the words left my lips. As he was showing me the waiter walked up with our check and said «or you can pay with that» and disappeared again into the now slightly populated lounge.
After paying $ 69.04 after tax for subpar food and even worse service. Tugging at my heart strings because I have worked in customer service and the food business I tipped him five dollars because there are nights you have a difficult time doing your job because something is bugging you or whatever. However an offer to comp a drink or an appetizer due to their admitted mistake should have been done. I tried to let it go but as I kept thinking about the events it aggravated me more and more. This was a terrible experience and quite honestly am tempted to never go back to this chili’s I frequent which is sad because this experience was that bad and handled so poorly. What really got under my skin is I actually paid $ 69 dollars for this disaster plus a five dollar tip.
And I know that it is chili’s but you expect a higher level of service when you go to a restaurant like this, it is still fast food but you expect more from a place like this.

Made a quick stop while in the area. This location has a newer look and the staff were very attentive. I eat at Chili’s quite a bit and found this location to be on track with the others. If I’m in the area, I might stop back in.

Typical fast food in a slightly better looking package. Not bad if your lazy and just want a semi fast food option and a moderate choice of meals.

Ordered take out 20 minutes before my lunch break came to pick it up and still wasn’t ready and no one helped me when I got there they need better customer service

I allready dislike Chilli’s and today justified why. First the hostess should know which section is open and by this i mean, there is a server that will be serving in that section. Well we didnt. After 10 minutes a girl came by and asked if any body has been by and we said no so she said she will take us. I rather she hadn’t because we literally had no service. After we placed our order, food runners brought our food. No water refills, no plates removed, nada. Finally after no check no boxes, my son is having a melt down. Omg i was so pissed I ended up shouting at the manager for such horrendous service as he could see piles of plates on our table and empty water mugs. Well I don’t know if he got it but he did take a discount off the tab but still. You go out expecting it be pleasurable but I left more razzled.

Went here today for my son’s birthday. He loves their ribs. It took awhile to get seated, but once we had our table, our server, Emily, took great care of us! Very personable service; she was quick, friendly, attentive and patient.
I’m usually not a fan of big chain restaurants, but Chili’s has it down. The food is consistently tasty and there is something on the menu for everyone. Try the watermelon lemonade if you’re looking for something new and refreshing. The grilled chicken salad is so filling and delicious that you’d never guess it’s on their light menu. We would have ordered their molten chocolate cake (a family tradition) if we weren’t so full!
The kiosks they have at every table is new since we were last there. This is a convenient way to order drinks and split your bill. I also love the sliding tip bar. It makes it so easy to take care of your bill at your table on your own time.

I’ve only dined at Chili’s twice, and I probably won’t be back. Maybe they were short on staff and didn’t seat us in a timely manner?
They have totally taken ordering and paying to an impersonal level. You literally order and pay with an electronic device at the table. I might have just gone to McDonalds
The food is tasting over processed. Im sure very little of it is made there, or if it’s made there, very little care is taken. It’s overdone and overcooked. The food choices weren’t great and we didn’t want to take the rest home.

I think I got poisoned. I ate about 20 minutes ago and I feel like I’m going to die! I had the fajitas and the egg rolls. I don’t think I will be able to eat here again.

Terrible service! When you walk in no one is around.
When I did get a to go order for food it was way too slow.
There’s almost no employees in sight.
I ordered a Marjarita at the bar and it was in the wrong glass, sour and gross.
The drink had something floating in it!!! I told the bar tender and left.
I will not be back again.
Don’t go to this Chilis location because they are awful!!!

The food isn’t the best but the service is always good and it’s cheap. I’ve always had fun with friends playing their table trivia games while waiting for food. Burgers are probably the safest order along with the appetizers.

Service: No star
When we first walked in there was no one at the hosting stand to greet us. In fact there wasn’t any employees in sight until what looked like the manager came and sat us. They have the new innovation in restaurant technology — touch screen tablets at each table. You can order food, dessert, drinks, and even play games at your table, for a price. It’s cool, but not really useful. I’d still prefer quick, human interaction from the server over a tablet.
Appetizer: 1 star
We ordered the chips and guacamole. The chips were a bit bland for my taste so we added a little salt at the table. Otherwise the appetizer was really good. Guacamole didn’t look great, served in a little cup, but it tasted perfect. The salsa was a bit watery but it definitely wasn’t the focus of the plate anyways.
Entrées: 1 star
I ordered the mango-​chili talapia with cilantro lime rice and she ordered the honey chipotle chicken crispers. The talapia was amazing. It’s not normally the kind of dish I would order but I wanted to get something different. The mango blended well with the chili and the talapia was well cooked. The cilantro lime rice served as a good complement as well as the side broccoli. I would have liked it to be a bit mushier but that’s more personal taste. The chicken crispers were good and came out hot, along with all the other food.
Dessert: No star
No dessert today.
Drinks: 1 star
I ordered the watermelon lemonade and she got a Sprite. The lemonade was sweet and tasty. Our server was good at keeping them filled before we hit the bottom.
Atmosphere: No star
I’m not really sure where they are trying to go with the atmosphere in here. The menu items suggest a Tex-​Mex theme but the pop music and sports bar appearance doesn’t really fit with that.

Two adults, two children for lunch on a Monday. Promptly seated and water delivered. Soup and salad for the adults, fish for one boy, chicken something for the youngest off the kids menu. Unlimited soup and salad for $ 6.99; tried three of the soups, all OK with routine salad ingredients. The youngest didn’t like the taste of the chicken, server exchanged it for sliders [no extra charge]. The food was fine and the service about what you’d expect from a chain. Won’t go out of my way, but would return if convenient.

Yummy fast moderate in money and just a fun all around environment with lots of cute girls and good food ;) 10’s

3 employees walk right past the to go station with their heads down, no words, no help, no service… but thankfully the over worked staff who handles the to go was quick, cheerful, happy and on it. The rest of you, take note, all it takes is a simple «hi thank you for coming in and he’ll be right with you»

I’ve had better hospital cafeteria food. Our waiter was nice but had no clue what was on the menu. They served us half a quesadilla order???

The worst service! We sat at the bar and for served the wrong drinks and then were told by the bartender that he did not have time to take our order…

I think this chili’s is a fine establishment. People here I think are expecting too much from this type of restaurant. I stick with the chicken fagitas, and I think they are respectable. Also, order the presidente margarita for 8 dollars. they leave the mixer with about another 12 oz in the container filled with what I consider a tasty beverage.

Had the ribs and they were decent. They weren’t fall off the bone, but they weren’t as chewy as I have had before. We were sat immediately as it was close to closing, food was served fast and they were extremely nice.

Awful. Went with my family. The waiter seemed hung over and couldn’t seem to remember anything we told him 10 seconds after we said it. The food was over cooked and all five dishes came out at different times. The fajitas are usually my go to here and I could barely get them down they were so dry. Plus my fork didn’t actually show up until a few minutes after my dish arrived. Will not be back and I usually really liked Chili’s for a family night out back when we lived in Phoenix.

Met a friend for lunch, arrived at 11:30 to beat the lunch rush. Waiter didn’t write down our order, but remembered everything.
Never had to wait for refills on my Diet Coke.
Why 3 stars? The food was mediocre, and our waiter got our credit cards & bills mixed up. He corrected the error promptly.
All in all, it was just «okay» — lunch prices run about $ 10/​plus drink.
Lots of choices on the kiddie menu (comes with crayons).