Covey

WORST MANAGEMENT AND BUSINESS PRACTICES — BEWARE!
The Covey requires a $ 150 holding fee that will not be refunded after 48 hours, there is no document provided or signatures required for this HOLDING FEE — total scam. They do not provide a Lease for you to review until AFTER the 48 hours on the holding fee have expired. You are not made aware of the ridiculous mandatory add-​on fees, such as a $ 25 a month garbage fee and a natural gas fee that is split up among ALL of the tenants. You cannot control the heat in your apartment. You are paying for everyone’s heat or lack there of — see the comments of other renters below. Be sure to check the NOT RECOMMENDED reviews, probably not recommended because the Covey Apartments requested that they be placed in the NOT RECOMMENDED reviews. I was told that the $ 150 holding fee would not be refunded after deciding not to move in, not because The Covey Apartments failed to provide a Lease at the same time requiring a signature on a Receipt of Lease, but because I made the one of the agents cry over her lack of proper business practice. Really, I made someone cry because I 1) pointed out that they called to ask why they move in day had been missed, when they never relayed when the move-​in day was 2) a Lease had not been provided and therefore not signed, but they were inquiring why the move-​in day had been missed 3) that the agent was requiring that a receipt of lease be signed BEFORE receiving a lease. The manager told me to feel free to file a small claims case and gave me the attorney’s name to contact and told me that her employee was in the bathroom crying. There is absolutely NO professionalism, I will file a small claims case and encourage other people to do so. I’m also reporting them to the department of Fair Housing and Salt Lake City Corporation.

THE COVEY APARTMENTS MUST BE STOPPED!
A third update: I think there are important questions that tenants of this community should ask themselves here a couple and not necessarily in order of importance:
Are all of the employees in our facility legal? If not.
Another… Is the insurance that we must purchase every month for the apartment actually a way to Launder money where the apartment owners or a CLOSELY associated company and actually have us pay for the renter’s insurance and this is how they pay for repairs and upkeep of the building in addition to our rent?
Also pointing out that in taking a close look at the app in which they offer as a free gift to every tenant really doesn’t do a single thing that’s evident except give you «free gifts» that amount to nothing. The outstanding question remains what is the app good at doing. Well if you allow permission which most people do it can tell them when and when you are not in your apartment, but wait that’s not all you can also tell them where you are located at any given point on the planet at any given time. I’m just saying.
An update:
This is the second update. I was informed via email from the management office that my having a difference of opinion and my relating of events in a factual an accurate manner here on Unilocal constitutes harassment in their eyes.
In all fairness … at the end of a borderline threatening email that I should stop harassing her. The manager of the property did bark «have a good weekend!» At me
There apparently is a pet deposit up front. A $ 400 pet-​deposit to be exact and an additional $ 35 pet fee every month. Also, you are unable to control your heat the bathroom sink still has a study drip I have to empty a bucket once a day.
They have the most laughable «valet» garbage service $ 100 a month. To have a total stranger come go through and pick up your garbage but only if you throw it away that exactly in the manner that they insist. You are required, unlike The rest of humanity, to have their $ 100 additional valet garbage service attached to your rent. They don’t pick up glass BTW…
More to come in continuing saga with The Covey Apartments as circumstances unfold. It is been a surprising month. I would recommend avoiding this is a dwelling place on every level and in every way. What a nightmare!
The staff is not well trained if even legal… The staff makes error after error after error. They blame the errors on you until they cannot avoid the fact that it was them who made a mistake and it takes several attempts to have anything undone, policy changed, or a new approach to the problem being adapted. It does not matter what it is… Communicating with the office is like speaking to an army of robots.
In the dreadful mismanagement of the property One of those errors included having me listed as a criminal. The office informed me that I was a sexual predator and that I robbed a gas station. I have never had any interaction with the law what-​so-​ever. Not once not ever in my life. I’ve never even had a moving violation. The the responsibility was left with me to go to the federal court house and have my fingerprints cross-​referenced with every state in the union. I paid $ 260 to clear my name with them. They actually seemed disappointed to find that I had no criminal record.
It gets worse, after having checked with the office (two separate times, two separate girls, There are no men working for them) on my dog’s breed and size and putting the dog on my application. Seven days into my stay there I received an email stating that I had un-​authorized animals in the apartment and that at their insistence I had never put any information about a dog on my application. Clearly they had transcribed somebody else’s application information onto mine because I don’t drive a white White Toyota Corolla my car is Black German Hybrid. They had assigned me a license plate that started with the letter E and had nothing to do with any license plate that I’ve ever had.
The other pending issues have to remain pending, but there are a number of them. They insisted that my dog was going to be charged $ 50 a day and that they have a policy stating that there are no visiting dogs allowed all the same time I pay them 1000+ dollars a month for rent to be told, THEY will determine who can and cannot visit me.
I’m in a position with a debilitating and life terminating disease. And have been for 13 years and they seem to have no care or interest in trying to help me through this only insisting that things will be done their way.
All I was trying to do is settle in and find a place where I could be comfortable and live out this time close to my mother because my dad passed away, so I moved to Utah. They have really created a situation far more a-​kin to the gates of hell opening up and devouring me.
If you have some kind of a real weird thing where you like to be controlled by total strangers chirping robotic tones at you that make no sense.

I love the maintenance crew and the office staff. They are quick to respond to your needs. The move-​in process was very easy and efficient. I like having and onsite laundry room and the built-​in floor plans are really nice.

I am currently having the worst living experience up here in the Meredith (Covey attachment). Our neighbors above us are having another party, and the noise is pretty unbearable. I have spoken with the management twice now, to explain the issue to them. I do not know if they have spoken with them or not, but I am pretty frustrated that I am paying over 1000 $ in rent, only to «try» and sleep with earplugs in. Not only is it noise — the entire building reeks of pot in the late afternoons. I have considered calling the cops (especially when it was REALLY bad).
Security does not show up to the apartment when you contact them. I have called them three times since living here, and not once have they showed up. I also spoke about this to the management.
If this keeps up, my roommate and I may consider a small legal case, as the neighbors, leasing office, and security are all breaking the terms of our lease agreement.
End story, its pretty pathetic that I am putting up with this now. I hope they read this and respond, because this needs to be fixed ASAP, and I am not wasting my time walking into their office again.

The Covey is a terrific apartment complex in the heart of SLC. It is convenient to downtown and sits at the base of the Avenues. At 106 years old this year there are a few challenges with creaky stairs and the need for paint, but overall the place is beautiful! High ceilings and graceful molding with large rooms and great galley kitchens. The hardwood floors and large windows are elegant and there is a symmetry to this place that so many of the new modern units completely miss. It is extremely affordable and the neighbors are quiet and very friendly. The demographics range from young to old, and professional to artist. You are a short walk to State and Main and the best bars and restaurants and coffee shops. Maintenance issues are met with aplomb by Victor and his staff and the administration is bright and friendly. City views and outdoor porches make this place! Come and see for yourself.

This place is a mess. Water is shut off randomly. Sometimes they post a note on your door warning you of the water being turned off which is at least monthly. Water has been turned off at least a dozen times since I moved in a year ago. The trash valet is ridiculous. You must pay to have someone pick up your trash Sunday — Thursday. The laundry room is disgusting and the gym is unsafe. There is no heat in the winter to speak of, at least in my studio. They turn on a swamp cooler that only cools the 7^th floor hallway in the summer. You must open your door to let the cool air in. So unsafe! The grounds are a mess. There are no rules posted for dog owners to pick up their dogs doo so watch where you step. Parking is awful. There is a parking facility behind the building but it has been condemned (fix it!). Street parking is impossible and expensive. This could be a nice place if they would clean it up and work with the tenants but it is not how they run business.

I appreciate that there is a more immediate response to the small maintenance problems I have had with my studio, I am unhappy with the mandatory trash valet, the raise in rent, and that there have been no improvements to the laundry and gym rooms (which should be required with the rent increase)

Totally not worth the amount you pay. It’s over priced for substandard apartments. Not to mention the manager and her horrible staff. They will not hesitate to take advantage of you and ignore your needs. I have never, even in my shittiest apartments, ever encountered such nonsense. The apartment itself is beautiful and location rocks, but there are PLENTY of other places in the area to rent that are better maintained and for the same price if not less. When my lease is up, I’d be stupid to stay here. It’s a shame such a great building is now owned by completely incompetent idiots. Don’t rent here! You’ll find much better!
I’ve already posted here before, but would just like to let you all know, NOTHING has changed since. Still frequent periods of no hot water (like right now) and no heat (also currently the case).

I have been living in the Covey for a long years. The recently, the original owner sold all facilities which they owned. The new management company is located in Arizona. They don’t know how to manage apartments. The buildings, common laundry room and ground are never cleaned after they took over the office. My neighbors and I went to the office and asked them to clean, but they never cleaned since April 30, 2014. It is almost three months!!! I see spider webs and garbages are everywhere. Do you want to live like this place? Can you call this is your home???
They are planning on raising our rents up to $ 1,000.00 per month for two beds room apartment. This is old historic building, no dishwasher and disposal in the kitchen, no washer and dryer in the apartments, no aircondition in the apartments. All windows are wood flames so that it will be very cold during the winter. We don’t have Pool or a nice exercise room like the Brigham apartment has. But they want to match the rents with the Brigham apartment.
They took out the gas meter from each apartment and changed the way charge our gas fees. They said something depend on apartment size and number of person who live in the apartment. We have to pay more than we used gas and we don’t know where came from this gas bill.
You should not move in here!!! There are many nice apartment with reasonable rents. My friends were already moved out after the lease ended.
I am so worrying that how much they are going to raise up all fees!

If you decided to move here, please beware of the management, if you have any issues that need to be resolved you have to make several attempts to reach them by Fone and when that doesn’t work than you have to physically approach them in the office and attempt to resolve the issues verbally, even then they blow you off and it takes them days to get things resolved, in my opinion they bought this place and do NOT have any people skills or Management skills AND they raised the rent !!!

Lived here for nearly two years, and while I knew I was never getting the best value for my money, I never regretted living here. Until recently. Management recently changed hands, to a supposedly «better» and more professional group of people. Those words in this case mean that the old online payment system is gone, replaced with a new system that thinks it’s okay to charge a 27 dollar «convenience fee» to pay with a credit card in the year 2014. If vending machines can run my credit card without charging extra, why in the hell would an apartment management company struggle with it? With the management change came a different company handling our garbage; one who is ALWAYS late, requires you to use their tiny garbage cans and only takes what can fit in said can. Ludicrous. Also, a company called Conservice now sends me a monthly statement detailing my bill, a company I’ve never heard of and who I was never told would be handling rental statements. This company charges you five dollars to send you a paper or e-​bill. No way out of this. Also, we’re suddenly required to find someone else to provide our renter’s insurance, but we weren’t notified of this until two months after the fact, and I’m pretty sure we still have not been credited for the two months we had already paid it. Beyond the crappy new management, this place has had a host of problems to begin with. PAPER thin doors, broken doorbells, hardwood floors that are flaking in every part of the apartment, plumbing problems, disgusting bathrooms, shoddy paint jobs and only half of the doors in our apartment actually close. These issues have been around since before management changed hands, but I was willing to put up with the problems because of our spectacular view and location. But since the new management got here, I’m slowly getting nickel-​and-​dimed more and more. It’s no longer worth it and I won’t be renewing my lease.

I’ve lived here a long time. The apartments are charming and well maintained but the management is poor. They have the most high-​handed lease agreement I’ve ever seen, allowing them to enter apartments anytime, without notice, for any reason. They also tack on a bunch of extra fees for their own renters insurance (mandatory) and recycling pick-​up (although they don’t pick up glass?!?). I agree with Robert C. that this is a sneaky way of exactly more gross rents from tenants.
Look somewhere else.

I have lived at the Covey for two years, first in a two-​bedroom and currently in a studio, and I love it! I don’t own a car, so proximity to public transit is a priority for me. The Covey is two blocks from the City Center Trax stop, and most buses run within a few blocks as well, so it’s perfect for the urban pedestrian/​cyclist. There is on-​site laundry ($ 1.75 for a wash and dry), a work-​out room (nothing fancy, but it works), and a trash/​recycling valet program that allows for your waste to be picked up from your door. The apartments (especially the studios) are a bit expensive for their size, but they have a lot of character. High ceilings, arched accents, beautifully-​tiled bathrooms (seriously, I love my bathroom!), and huge windows (depending on the apartment) make for a great atmosphere. Cats are allowed for $ 10 a month, with no pet-​deposit paid upfront (which is great, most places charge many times this price for a pet), and on most days you can find a renter «walking» his or her cat in the courtyard. There are a few grocery stores within a block (and Mr. Sung at the ABC Market right up the hill!), and the downtown Harmons is opening tomorrow (yay!). All in all, this place is a pretty great place to live.