DIRECTV

Direct TV is the worst provider I have ever dealt with. I used their service back in 2013 and cancelled. Two years later they reversed my zero dollar balance and sent the cancellation fees to collections. Direct TV never contacted me to discuss this reversal or communicated with me in any way about this reversal. Now I have to deal with a collections agency because Direct TV wanted to make a buck and sold my case to collections. They are a heartless corporation who lied to us and NEVER got the PAC 12 network as promised. They are terrible organization. Good job Direct TV for being such jerks!

Well-​thanks to Direct TV I’m having a God Awful night again! I had Spanish Fork but it was more expensive! I thought I’d switch over to more channels but obviously all the loopholes made them do whatever they pleased! I now have Direct tv as of today and I should have realized that Converges and Direct t.v.don’t care because they allowed my impressionable husband to cheat almost a decade ago by allowing their grave shift to watch and fix the playboy channel! So tonight, I got hung up on 5 times in the last two hours, always when they put me on hold and thanks to tcpip and interference. My hell began at 6pm tonight and after 5 calls the only person that could solve anything was a girl named Katie. It ruined the first weekend I’ve had to relax and take care of any of my needs but who cares right? They are only a huge company that needs to make make money! I’m NOT IMPRESSED! Tell them you are recording their conversation so they don’t try to pull a fast one! I’m done trusting companies like this!

I have DIRECTV service through Centurylink bundle. This arrangement has been a hassle the past 1.5 years that. I recently called to stop the NFL Sunday ticket auto-​renewed after the 1^st year promotion and can neither receive a refund nor turn it off according to the discussion I have had with their customer service.
Secondly and more disconcerting is the single charge on the Centurylink bill. After inquiring further through DIRECTV there was an unknown to me insurance charge that was added and unknown charges that were not explained for having their «Genie» services. The largest disappointment is I moved to and added a single unit, I was then told that this renewed my 2 year agreement which I was hoping to run out and change services in April of 2016. At the moment, I have reduced my current services until I hear back from an escalation that I have sent to DirectV feedback… Ugh, very time consuming and poor service between the two organizations.

If I could put a negative rating I would go to the bottom. I was with comcast for 15 year (never a problem) and left them for a better price and went to direct tv. My remotes do not work on the tv’s that are not directly connected to the main box and they cannot be fixed. Customer service is terrible and direct tv gives them no options to help you. MOST IMPORTANTLY, their contract with NBC, KSL, just expired today and they will no longer be sending that signal to Utah customers. DO NOT EVER EVER EVER use DIRECT TV. They will not send anyone out to help and they have the worst technicians of all time.

DIRECTV has the worst customer service I’ve ever experienced. First off, I started out with century link internet, a business partner of theirs, who signed me up with a 2 year package with DirecTV. The salesperson lied to me, telling me that I would get the first year of TV for free (which I thought was too good to be true). Turns out it wasnt free at all, and next thing I now, my bill is over $ 200 in just a couple months. I called and told them the situation, but they said they couldn’t help me amd I had to pay it. I paid it and asked them to disconnect my service with DirecTV. They told me that they did, and that I wouldn’t receive any more charges for DirecTV. So I thought the problem was solved… bevy thing I know, I get a bill from DirecTV for $ 120, when I thought I didn’t even have them anymore. I called to dispute it, and they said that they couldn’t help me amd that to cancel I would have to pay an additional $ 400 early cancellation fee, totalling over $ 500, and only giving me a month and a half to pay it!!! I was never told about this fee, and I never agreed to the charges in the first place. The heated discussion escalated and I spoke with the customer service and billing account supervisor, Victor. After arguing back and forth, I was told in the end that he couldn’t help me and I would just have to pay the fee. This isn’t the first time DirecTV has had a problem with deceiving their customers. Recently, the FCC received so many complaints about then that they fined DirecTV $ 13 million for false advertising and blatant deception. This is unjust and unacceptable. I will never be using DirecTV ever again, and I will ensure that all of my contacts are aware of there terrible service. I run a few business and have many contacts, so word should spread very quickly. I am also in the process if filing a formal complaint with the FCC in regards to this deception and plan on making everybody aware of their unjust and outrageous business practices.

The installation guy was great. The DVR is amazing. But it doesn’t make up for outright lying to me about the pricing. I was told that during the second year it would be much less a month for cable and I’m paying much more a month. Going to file a BBB complaint and then take the company to small claims court. FYI its easy if anyone else had a similar experience I would encourage you to do the same. AND I started getting charged 6 months later for a $ 40/​month NFL package I NEVER ordered. I will be complaining to the FTC about that.

Possibly the worst company on earth. Our service never works and is terrible. Whenever we call they just say «go look for some ice on the dish» I don’t think the people handling the phones have a clue what they are talking about. If I could give 0 or –1 stars I definitely would.

I would have to say the programming is great with a very easy remote, but beware of being offered free trials it makes it very hard to cancel, also you need to cancel on your exact day not one day early or one day late or they are just waitiing to strick like a snake. They will charge you every penalty they can, and what choice do you have they have control of your credit card. Just be very careful with the fine print. I was every step of the way and they still got me for $ 100 unbelievable

I’d leave 0 stars if I could. Worst customer service. They extended contract without notice. They say they sent an email, but I have months of emails before and after said email and not 1 has anything about extending contract. They won’t prove we agreed to extend (which we didn’t, we’ve been talking about getting rid of them for almost a year, as soon as the contract was up, why would we extend if we wanted to get rid of it).
So now they are going to charge us additional fees. There service is ok, not worth the price though. It goes out or throws errors on occasions. DVR can be flaky, on a few occasions turned on to find everything had reset and lost all recordings. I do not plan to use Directv again, and would not recommend them to anyone.

This company truly sucks. After several years of dealing with their ridiculous price increases and dishonesty in my efforts to get their mistakes fixed, I had a gut-​full and switched to DISH. I terminated on December 28 and then got my bill from Century Link (a bundle package) today which included a charge for Direct TV for Dec. 28 through Jan. 27. Huh? So I called Centruy Link who sent me the bill and they said I needed to talk to Direct TV. Direct TV said that I needed to PAY FOR A SERVICE I WON’T RECEIVE then they would send me a refund check in a few weeks. Are you serious? I let them have it. I spoke to a supervisor. I was told that Century Link had paid the Direct TV bill and that I needed to pay Century Link and that Direct TV could not pay the money back to Century Link and save me the inconvenience of paying for something I won’t receive and then hoping they send me a refund in a few weeks. Apparently, they have not yet made it into the 21^st century of modern financial transaction capabilities. Or, they would simply rather inconvenience me and my family. I think it’s the latter. What a joke of a company! I can’t imagine ever going back to them.

I don’t know what these people are talking about, DirecTV is the shiz. I don’t get their Internet service because thankfully I live in an area where broadband is a thing, but I wouldn’t expect it to be for anyone other than RV enthusiasts and boony dwellers. I had cable before and I never even watched TV because it was just that bad. DirecTV is not cheap, but it’s a great entertainment provider and like the lazy American that I am, I couldn’t live without it. Also, the quality of the hardware and the channels exceeds my expectations.

Worst service ever century link sick and the customer service sucks I will never use them again

I currently have DirecTV for internet and cable. I will say the service SUCKS! Internet is horrendous. I’m typically at 2 – 3 bars, watching streaming video is slow and will time out and worst of all, the connection will be «insufficient» and will kick me out of my sessions because the internet stops connecting at whatever time it wishes. I would not use Directv at all, previously had Comcast and the connection was still bad but let’s say a little better than Directv.
I also recently called in to see what packages they have for a new place I’m moving to and the sales rep tries to sell me on the cable portion after I told him my main focus would be internet, phone and then basic TV. He asked what channels I like and I told him once again, I don’t watch TV so I don’t care. Then he wanted my SSN to get a credit report so he could see what the phone and internet prices would be but still wouldn’t give me a general range when I refused to give up my SSN…

I had Dish Network for years and never had a problem. I thought I would give Direct TV try. What a freaking mistake! I have only had the service for 6 months and am constantly having to call their service techs because I keep getting error codes saying I need a hardware upgrade. The equipment is brand new! A couple of the services tech I have spoken with say they have never even heard of that error message. The only way to make it go away is I have to unplug everything, wait half an hour and plug it back in. Usually it works for a couple of day and then it comes back. To send a service tech to your home they charge $ 50 per call. DO NOT GET DIRECT TV, it sucks!

I think if they are going to take away all the good channels they need to take away some of the big bill the send you.
as soon as my contract is up I am done!