Firestone Complete Auto Care

Don’t go here. You’ll come in being promised everything and then you’ll realize at the end of the day that your car has literally sat there all day, untouched, because these guys try to take on more business than they can possibly handle. I’m pretty sure this happened to five other people today alone.

Not sure why all the 1 and 2 stars. I think this is from the past.
I worked with Nick over there to get my car checked out and fixed up. I was shocked when he gave me a recomendation on what needed to be repaired the most rather than trying to shove an overwhelming bill down my throat. He told me what was needed right away and what could wait. After getting pricing on everything I took his recommendation of what should be done.
Later that day I picked my car up with all the critical issues fixed and he gave me list of everything else we had talked about which was helpful. Looking at Nick for the first time with a bald head and tattoos I figured it was going to be hard to work with him. But he is the most professional auto care guy I have ever met. Totally answered my questions in the most professional way it shocked me. I wasn’t expecting that.
But major kudos to Nick. As long as he is there when I am ready to get more work done then I will bring my car back. Otherwise I will facebook stalk this guy so I can work with him directly if he moves on.

Great service multiple dealerships couldn’t even look at my car for 2 ½ days. Firestone said bring it over diagnosed the problem in a couple hours and fixed it that day. Very inexpensively!

Do not go here! Third time is the charm I guess. I don’t know why I went back a third time after the previous two bad experiences. I guess convenience, close to work. Messy, sloppy, sub par work. This recent incident involved an oil change on my newer vehicle less than 12K. After picking up my vehicle, I drove less than a block and started smelling burning oil. About two blocks away from Firestone it was smoking even worse so I pulled over and popped the hood. So glad I did, there was oil squirting all over the engine. Immediately returned to Firestone. They replaced with another new filter, and apologized. Nothing additional was offered, I left frustrated, upset, and a new vehicle that now wreaks of burnt oil and probably will for some time. Did a poor job at cleaning the engine compartment of all the oil mess. Oh, and the mechanics left grease hand and finger prints throughout my drivers compartment.

Long time customer of the Firestone on 900 east 3300 south in Slat Lake City Utah writing this review.
Our company has spent well over 10,000 dollars at this shop over the years but will NEVER be a return customer again! We started to question their repairs several months ago when we noticed the items we took the vehicles in for were not being repaired but other items which we knew not to be the problem, being «recommended repairs.
We set them up!
We took our truck in for a repair and were «recommended» a wheel bearing replacement, we agreed and then paid the bill of $ 250.00. We immediately took it to a trusted local shop for inspection of the wheel bearings. Millcreek Automotive took me to the truck (in their shop) and showed me the wheel bearing work had not been done.
How long has this shop been stealing from us? Carrie runs the place and she will be «sweet as pie to your face» while stabbing you in the back. I speak from years of experience!
We now have to go through the litigation process to retrieve the stolen monies but I must say «outing this company» in the court of law will have more satisfaction then the return of the stolen monies.

I stopped in because i had a coupon from the mail, and I had brought my car in before for an oil change. The sales person who helped me was very friendly and nice, and took the time to explain what i was billed for. He also showed me what my old air filter looked like, and it was bad. The guys in the shop also checked my tire pressure for me and filled a couple of tires, which was a bonus because i hate doing it myself. I would definitely recommend this service center!

Jesus, I went in there for a flat repair and the wait time was a minimum of «2 hours»…whatever I went to discount tire and they fixed it in 30 minutes. I really wanted to support this place but apparently they can’t fix a flat in under 2 hours. I wonder how they would do in nascar?

Firestone crushed it for me this weekend! They are open Sunday which saved me after I had to tow my car down a canyon. Everything was easy, quick, efficient and inexpensive. Also, Zoe rocks!

Major kudos to Nick at Firestone who always provides exceptional customer service. Got me in to a set of tires for my 1994 Camry, and then hooked me up with a flat repair on my 2004 Mazda3 after hearing my Camry was stolen and totaled just a few weeks after I purchased the tires. On top of already great service, he always remembers me when I come in to pay on my account.

I would definitely rate this Firestone five stars. I went in there seeking tires and trying to see if they could inspect my car to see what was going on with it. The guy at the front desk was very helpful and wanting to ease my mind. He asked if what worried me the most was my engine light since I had told him that it came on a couple days ago. He didn’t have the guy to inspect it but none the less he did what he could to bring ease of mind.
None the less he went out of his way to help me out and then set an appointment for the next day. Estimated some rough prices for me so I knew what to expect when coming in and then telling me what needed to be done. You can’t judge the whole store on one persons actions but on the customer service and the service they are doing to your car. Very helpful and friendly. I would recommend anyone to this locations.

Made an emergency appointment for my brakes and they were very thoughrough in inspecting it though slow but better a working brake then crashing later

I took my vehicle here to get a new tire. They were one of the few places open on Sunday. I spoke with Chris at the front counter. He was quick and knowledgeable. I appreciated that. Watched some football on the tv in the lobby for a bit as they did the repair. I felt that the pricing was reasonable and the service was professional. I would recommend this place if you are in need of a repair.

Management is nice and helpful, but the technicians are incredibly incompetent. I tried to drop a tire off for a flat repair, and asked them to just put the spare on so I wouldn’t have to wait for the fix. Instead of putting the spare on and keeping the tire, they put the spare on but put the tire in the trunk of my car, then dodged my calls for two days once they realized their mistake. If they had at least told me the first time I called, I could have taken the leaky tire in my trunk to someone else to fix and had my car ready for Thanksgiving travel tomorrow. Instead I’m stuck with a tire that’s still leaking and no time to get it fixed. I could not be more dissatisfied with the service at this location (or lack thereof).

If you’d like to be robbed by an unscrupulous auto repair shop than go here.
Was told my vehicle required a $ 1700 fix, i refused. Paid to have my vehicle assessed but they did not even put it back together. Had it towed away. The tow driver told me that they were terrible mechanics and he wouldn’t recommend there services to anyone.
Fixed my car for $ 40.

I would recommend driving your car off a cliff before taking it to Firestone. I took my car in because the back tire was loosing air, waited for three hours, they charged me for repairing the flat and sent me on my way. The next time I drove my car it went flat again, so I took it to Big O Tires on South Temple and they discovered that the object that was causing the flat in the first place was STILL there. So Firestone charged me $ 25 to wait in their waiting room for three hours and not have my tire fixed. BIG O Tires charged me $ 15 and I only had to wait 30 minutes.

Took the car in for extensive repairs once, and the work they did required extensive repairs later. They keep blaming the trouble on everything *around* the work they do, so they can keep charging me for more and more work. A nice little game they can play to keep steady work. Over a thousand dollars later, we have learned our lesson. Avoid at all costs!

Went in for an oil change. Charged us more than the prices quoted on the phone. The guy running the front desk was extremely condescending. I also do understand it’s their job to try and up-​sell services, however putting you down like you’re stupid for not taking their advice??? We won’t be taking our car there again.

I would give them a minus-​star if I could. They will loot you by trying to get you to fix something which aint broken. They will charge ridiculous labor even though it aint all that great!

Keep in mind they will flat out lie to you on order to sell you new tires.

Firestone is pretty good. It’s hard to find good auto service anywhere in my opinion because i can do a lot of the basics on my own and I notice how often service stations try and tell you a certain repair needs to be done at a ridiculous price when it’s just not true. Firestone does better than most in this aspect, yet they have done it to me twice hence the 3 stars. Should it be lower than 3? no and let me explain.
These guys offer lifetime balance and rotation on your tires for free if purchased through them and if not purchased from them it’s only like $ 79 and you can take it in whenever. Also, lifetime alignment!!! no one else that i know of offers this and it’s only $ 170 and sometimes it’s on special for $ 130 and that is LIFETIME alignments folks, one alignment runs usually $ 80 on it’s own. Oil changes are reasonably priced as well. My only other complaint is that the one here on Broadway seems to be pretty slow sometimes and that’s a tad lame.