Hightower

HEADS UP TO ALL TENANTS:
This is a hard review to write because Selma (current manager) and Cassie who proceeded her were so nice to me and my daughter during her tenure at Hightower. I’d figured I could write a 5 star review but my final experience was very poor. 2 stars.
The move out experience was an eye opener and a disaster. In fairness, Selma was on vacation but her fill in was a nightmare. The lease reads «IF carpet cleaning, painting, cleaning the unit is required, here are the fees.» IF not WHEN. We were billed nearly $ 800 for damages and the management was not willing to budge for months.
The unit had been renovated right before my daughter moved in. Blinds had spray paint residue and the management did not fix the issue when I reported it and then they wanted us to replace ever blind in the unit!
Before move out, we emailed to ask what level of clean they expected/​required. There was no response and the relief manager was never in the office. Five adults then spent over 20 hours cleaning and the place looked pristine. This woman then walks in with a clipboard and says, «Don’t worry about cleaning; we charge you for that.» Amazing! Too late! Indeed, she did! We were charged for a painting too and the damage she photographed had existed since Day One and we’d asked it be fixed before.
During the renovation, the 1960s windows were removed then replaced. Box elder bugs kept getting in through the windows — hundreds of them — and we later discovered that some of the windows had been put in backwards by staff. Yet we were charged for cleaning the windows where these bugs died even though we couldn’t reach these areas. My daughter’s new apartment is bug-​free so this is not an SLC phenomenon as we were told.
In addition, we found Hightower recordkeeping needed improvement. We had a storage locker (extra fee) and they did not record the right number. Full disclosure: We had 5 lockers at one time because they had to push back the move-​in date but were down to one after move in. The staff then took over the locker we were actually still using and our refrigerator in storage disappeared. Someone had written down the wrong number of the locker i guess. So nice to be paying a monthly fee for an item that someone else was enjoying. No one could ever explain this to my satisfaction. No one offered a damage adjustment or waiver of past fees paid for this either.
We finally had to pay $ 306 in alleged damages, cleaning fees etc. SO expect to pay. DON“T expect them to change the lease to read that a part of security deposit is always retained. But it is. The most frustrating part was how closed every person connected to Hightower was about discussing the issues. Tenants evidently can do nothing right. They kept promising to send me a list of actual damages but i never received it. I had to follow up month after month to get some resolution. The final Goodbye was far, far different than living there but it left a sour taste in our mouths.

I’ve lived here for a little over a month and so far I love it! I have a 2 bedroom that is nicely renovated with stainless steel appliances and new carpet. Large windows in the living room and plenty of natural light through out. The property manager, Selma, has been particularly helpful and makes sure that any installment or repair gets done in a timely manner. The location is superb, a mere 5 minute bike ride down to the bars, and close to the U of U. I wish I had moved here sooner!

Amazing place to live! City living with a beautiful view. I’m blocks from amazing restaurants, multiple grocery stores and several parks. It’s a 5 dollar cab ride to all the best bars in Utah. The building is clean, quiet with parking for everyone. Plus the rent is much less then buildings in the downtown area. I shopped around and wouldn’t live anywhere else.

Came to check out the apartments with my bff, now I am super jealous she gets to live in SLC as it is, but her new apartment is making it worse :(Jealous!

Management Is professional and precise. The building is modern and feels luxurious, not to mention the great view from my apartment.

Love the apartments, the view is breath taking, and the management is wonderful. I couldn’t have asked for a better place to live.

I went in to high tower with my brother to help him pick an ideal apartment. I was blown away with how friendly the management was, Selma showed us a gorgeously remodeled apartment with spectacular views… oh you bet I was jealous! I was blown away at the quality of the apartments. I will definitely be moving in once my lease is up!
A+++

All in all I’ve had an amazing time with this company or should I dated the apartment building granted I am a college student and my standards are amazingly hot but just take that into account when reading this review these people are actually very nice downstairs one of the attendance actually moved on from her job you wanted that and I love her even more the property manager is even nicer I’ve had maybe one or two encounters with her but each one word was amazing that you allow some dog andmost cat I can’t imagine that played without a good property manager they just redecorated and are currently redecorating the upper-​level I have had an amazing time on living here my pass a month and I’m trying to figure out whether or not to say the residents that live above and below me borrow a little weird but that is true of every downtown apartment building if you be a bit too loud resident will actually called the security which was very surprising my first night in that I wasmoving stuff all in all this place is actually four out of five stars or a reason they give you great customer service they call you back within two days I know it sounds like a long time but relative to other apartment buildings it’s actually pretty good and they give an amazing amount of security in that building which is also don’t forget downtown what the parking is free which is an amazing benefit and make you want to bring friends over all the time I love living here.