Holladay Clinic

Compassion is lacking. Professionalism as well. My daughter was billed for a level IV appointment. For those of you don’t know it is a higher level that typically includes lengthy attention by a doctor and other criteria. She simply went in to get tested for Strep. $ 140.00 charge for a quick swab at the back of the throat and few questions.
Weeks later daughter lost her voice and developed a cough. $ 100.00 charge with advice to use saline for possible nasal drip. Daughter has now been coughing for 6+ days and just tried doctor on call whose advice besides all of the things we tried was to simply to allow the illness to «run its course».
So a big «I don’t really care» that your daughter can’t sleep. You know, because sleep isn’t part of the healing process or anything.
Yes, she has tried the saline nasal solution suggested by doctor as well as the Mucinex DM (already had tried other Dextromethorphan before we came but thought maybe Mucinex might be higher quality). Yes before we ever came to them we had already Benadryl (Diphenhydramine) and yes Unisom for sleep.
So if you would like to spend a lot of money for not a lot of caring or compassion this is your place.
PS. I actually hate writing this review. This clinic used to be Bryner in Holladay and our original pediatricians were amazing. Diane who is still a nurse there is absolutely AMAZING. She was so great with our kids for so many years especially with vaccinations. Unfortunately she now seems to be the exception.
Part of the problem these days is that doctors seem to have more of an incentive to not treat so you come back for multiple office visits all billed at full rate.

The check-​in process was easy and quick. We’ve never had billing problems with IHC Instacare.
They took my daughter’s vitals a few minutes after we arrived and ran tests for her problem.
Dr. Spencer came in the exam room and explained preliminary lab results. He described treatment procedures, said he would follow up with further lab tests and answered our questions. He called in prescriptions to our pharmacy. He was very helpful.

There is always a longer wait here than at the other nearby clinics. The front desk staff has been rude on more than one occasion. One time I had an urgent problem and was told I could not see a doctor because the receptionist did not think my issue was worth the doctors time. I was baffled by this as I was there, willing to pay my copay. My account with them was current. I had only been there a couple times. Yet the receptionist thought she was qualified to say what needed medical attention. Eventually I convinced her to let me talk to a nurse who took care of me. But since the receptionist bad mouthed me to the nurse (I could hear her), the nurse treated me like an idiot at first. She was nicer once she heard my story. I have never had any problem with the actual doctors, but I always go to the Murray Instacare now.

Last week I got a sliver of glass in my shoe while helping my uncle install windows. I have diabetic neuropathy so I didn’t notice it until I got home and found the blood. I cleaned out the wound and couldn’t find anything in it so I thought I was good. Cut to a week later and my toe was swollen, hot to the touch, and obviously infected. I went to the ER and they found the sliver on an X-​Ray but the ER doctor didn’t feel confident enough to try and get it.
I was referred to Dr. Edwards by IMC ER. She was sweet, professional and extremely experienced. She was able to remove the shard from my toe without even numbing it. I felt no pain at all!
The hospital is impeccably clean inside and out, even the restrooms. The staff was extremely helpful. They even had financial assistance since I’m currently unemployed. I can’t recommend this place enough, at least the podiatry area. They were absolutely wonderful.

I am all about customer service and the customer experience. That being said, my first visit with our Pediatrician was phenomenal. The staff always had a smile and upbeat (which is amazing in the health care industry). The Dr. was a step above. Again, he introduced himself with a smile, shook my hand, and was an absolute delight to my family. This is as good as it gets when it comes to service in the health care industry.

I love new hospitals! And especially one part of the intermountain group. This clinic (with InstaCare — open daily until 9pm) is conveniently located north of 215, on Highland Dr (2000 E) and it looks so pretty from the outside (and the inside as well). We went for a Pediatric visit. The receptionists were very friendly and approachable, the nurses were knowledgable and efficient and we really like our doctor as well. It didn’t seem very crowded at all and there’s plenty of parking. This will be my official go-​to place for doctor visits and other emergencies!