Official Time Watch

This place is top notch. Leo is a master, and prices here are very reasonable. I can’t imagine going anywhere else in town.
And don’t let those $$$ symbols put you off. While they do offer some very nice, luxury watches and jewelry, I had Leo do some minor surgery on my watch (battery, rearrange links) and was out the door for about 20 bucks.

These guys are amazing! Rolex quoted me $ 930 to repair my 10 year old Datejust and 8 week turnaround time. These guys did it for me for exactly half that price and in only 2 weeks. The watch is working wonderfully. The cherry on top is that my crown was badly scratched and they managed to get rid of all of that. My watch seriously looks the same as it did the day I bought it. 5-​star rating very very well deserved!

Got my watch fixed here. Very nice place and customer service was really great. Great price for a fix. Would really recommend this place.

Several months after the great results with my 1952 model Oyster Perpetual, we sent Leo a 1984 Rolex DateJust that had significant timekeeping issues. Two weeks later, the watch was back, keeping perfect time and looking as close to new as a 30 year-​old watch could. I continue to be delighted with the work at Official Time Watch.

I got in contact with Leo over the phone, and he walked me step by step through the process including how to ship the watch to his service center. The entire end-​to-​end process went smoothly, and right on time (pun intended) as expected. I plan to use his service again in the future. Thanks Leo.

Fortunately I had a trip to SLC planned, I was uncomfortable shipping my Rolex as it is a very important, and sentimental piece of my history. Leo planned on meeting me on the weekend, after-​hours. After a bungled airport connection he even offered to reschedule and meet me on Sunday! I told him that was unnecessary and that I would see him on Monday or Tuesday. I walked into a VERY secure building and office on Tuesday to meet Leo. What a pleasure! He logged and documented my timepiece and explained the process in great detail. He even opened the case and gave it a quick once-​over. A few days later I picked up my watch, it looked GREAT! I have so much confidence and trust in this proprietor. I will not hesitate to use his services via mail in the future!

I have been sending my Rolexes to OTW for 2 years now. I used to just send datejusts and subs and they always came back PERFECT. Leo changes all of the seals, the main spring (other companies charge extra for this part) and a perfect factory polish which is something you normally have to pay extra for as well. This last item was a solid gold Yacht Master and I sent it overnight via FedEx. Sure enough, Leo called me the moment it arrived to assure me he had it and everything was exactly as I had shipped it. 10 days later this watch was back in my hands looking, running, and feeling like brand new with all of the old parts and warranty certificate and receipt in the package. I was getting quotes for $ 800 from local non-​certified jewelers but Leo did it for less than half that price and he has the only Rolex certified service center I know of, which means he gets all of his parts directly from Rolex. Other jewelers have to buy aftermarket parts because Rolex will not sell to a non-​certified jeweler. OTW is by far the best place to service and repair your Rolex. They don’t sell watches or deal in anything but factory grade service and repairs. Trust this company, you will never use anyone else once you do.

I just had my Rolex serviced and refurbished by OTW, I can’t speak highly enough. I live on the West Coast but after a lot of research I tried them even though several states away. Leo couldn’t have been more helpful on the phone, emailed me updates, and the watch came out beautifully, with factory repair parts. Turnaround was about 3 weeks and all old parts and testing info was returned. I think their pricing is several hundred less than the Rolex factory service would have charged, and they are Rolex certified.