Tricked Out Accessories

The customer service at the South Towne Mall store is unbelievable and her name is DEVON!
She is the rudest, arrogant sales person we have encountered in a long time. When
we visited the store it was busy my daughter asked her a question and she couldn’t hear my daughter and so she told my daughter to turn towards her so she could read her lips! Then my daughter wanted the screen saver they put on her phone replaced cause it was falling off and the clerk she bought it from lied and said they would replace it for free. We were told they charge 5.00 to put it on which my daughter was not told and when she voiced this snotty Devon said they had never had anyone complain before. This is clearly a lie if you look at all the complaints on here and some of them name Devon. I have returned the case I bought from them and will never return. Also don’t bother calling their customer service because they don’t care what you have to say. Do not shop here they have horrible customer service and cheap merchandise.

I stopped in for a screen protector and belt clip. The lifetime warranty is awesome because belt clips fall apart in a month. The problem I had was with the screen protector they installed for $ 15. The plastic was very cheap and it picked up a crazy amount of smears. It also grabbed at my finger as I tried to use my screen. I took it back to return it and get my money back. They would not refund my money. I was frustrated. I pulled the protector off and it was very flimsy with adhesive on the back. It was a sticker! I can’t imagine it protects very well. Then the attendant told me that the protectors are all the same. What a load. My Hori PS Vita screen protector is teflon smooth and doesn’t smudge very easy at all. And it is not a sticker. I won’t go back ever to this place for anything new. I will replace my belt clip when it falls apart.

Thieves. Told me their refund policy and when I returned a perfect item as per return policy, wanting to exchange it for a screen protector, they processed it as a return, rather than an exchange. They had me pay again for the protector and said the refund would show up on my account. The money for the protector is gone, but I haven’t gotten my refund. It’s been over a week. When I try to contact anyone through the 20 or so numbers on their webpage, I can’t reach anyone. None of the numbers work. Even the apparent headquarters. I emailed them. Nothing. I posted on their Facebook. Nothing. Seems really shady to me. Buy online from Amazon who actually does what they say they will.

Ok lets get a real review from a real person here. Tricked Out I’m an avid customer and appreciate your business, and commitment to your customers, however the rampage of reviews yesterday 1÷16÷2012 all 5 stars, and none more than two sentences. It saddens me because you probably would have received a five star review just based on my experiences.
So here it goes. Since my birth into the world of the iPhone I stumbled onto Tricked Out Accessories. MY first experience was at the kiosk location at Fashion Place Mall. The staff was so friendly, and eager to help that I sought them out when I needed something for my iPhone. Cases, screen protectors, adapters for anything car/​audio related, blue tooth devices, and so on. I was so excited for them to open the location at Gateway, being that its closer for me.
Since opening at the Gateway I’ve gone through 5 iPhones, an iPod touch, an iPad, and I’m ashamed to admit it, yes I tried out a My Touch 4g (I HATE ANDROID, I’ll never go back). So as you can tell I have had my fair share of devices taken to the guys at Tricked Out. Each and every device I named has had protective screen covers (lifetime warranty, and they really stand by it), a case of some sort, a few chargers, and a plethora of other accessories. My son gets a new case for his iPod every time we go in there!
I recently stopped in to have my screen protector fixed on my phone because it was coming off. I had my receipt in the car, and in the rush of the holiday bustle I left it behind. I walked in the store with my head hung and said guys I really need to get this fixed, and gave them the story, the salesman went out of his way to research the history based on what i purchased that day, and the card type, and low and behold he found my transaction, and got my cover replaced. I saw a few new items, and picked up a few pairs of skull candy headsets for gifts, and I was out the door.
In conclusion, I love Tricked Out Accessories. They’re always good to me, and go out of their way to inform, and cater to my needs. On occasion you’ll get a pushy sales rep, but hey they’re in retail cut them a little slack! I will remain to be a loyal customer, and give them my money. Keep in mind it’s money well spent. They have great products, and great service. Believe me they’ll take good care of you!
P. S. If you happen to see a gentleman at the counter with Unilocal sunglasses, a pair of skull candy headphones, and a smile it’s most likely me! Say hi!

Very up close and personal and great workers !