Vivint, Inc.

After reading decent Google reviews online, my husband and I recently decided to go with Vivent for our security service. Just entered a 3-​yr contract. After reading all these average 1 star Unilocal reviews, now I’m a tad nervous for what’s to come.
But this review is about the guy who came to install our system this past week. Although a nice enough guy, he installed our system half assed. Did not even attempt to connect our internet to the main panel, therefore the MAIN feature of the system, the doorbell camera and speaker didn’t function. We spent an hour with tech support to get this remedied. One important detail Vivent does not tell you when committing to their contract is that the install cannot be completed properly if you have an existing wireless doorbell. Which we had. This guy drilled a hole through our exterior wall into our front room exposing a hideous cable along our wall. Some wall accessory.
So that was annoying no doubt. But what really got to us, was that this guy proceeded to explain that drilling and running the cable through our house this way was «not part of his job description» So he required an under the table $ 40 (cash only) additional payment to complete the install just half assed. WHAT???
Here’s to crossed fingers for the next 3 years.

If no stars were possible then that is my rating! Last week I scheduled an install for this week. I had to wait 5 days for the install, but they took my $ 600 the day I scheduled. My original appointment was at 10:00 Wednesday. At 10:00 the tech called and said it would be 1 hour and he would be there. At 4:30 my husband called the tech and he said the job had been reassigned to someone else and that the new tech had a family emergency. No phone call to inform us. Appointment was scheduled for Thursday at 4 pm. At 9 pm the tech showed up and wanted us to sign a contract but said that he didn’t have enough time to install the system. We did not sign the contract. Appointment was rescheduled to Friday at 10 am. At 10 am they called to say it would be later in the day. At 1230 pm I called Vivint to inquire and they said the would follow up and get back to me. At 4 pm after no word I called back and they told me they would have to reschule for next Wednesday. This is unacceptable. They still have my $ 600 and 2 weeks later I still don’t have a system installed. Run… to another company. I will make it my life mission to tell everyone that I know about my experience.

As a current Vivint customer I urge you to stay away. Vivint’s prices are higher than their competitors. Their contract terms are longer. They are unwilling to renegotiate terms with long-​standing customers. Their customer service degraded greatly, once I was out of the introductory period. When my contract is done, I will be canceling my Vivint service.

I am a current customer, and I think Vivint is a total rip-​off. I am not happy with the cancellation policy after having used and paid for your services for nearly 2 years. I plan to write negative reviews on every platform of social media until you take care of cancelling my services when my 24 months are up. To date I have paid over $ 1500. which more than fulfills my equipment charges. Your monthly service fees are WAY TOO HIGH. I will also seek assistance from the Better Business Bureau and any other consumer protection agencies that I can find. There is my story, you can share it wherever you want !

For some reason, I live in an area where Vivint Salesmen come by very often. I have talked to 4 or 5 in the 3 years i’ve lived there. I had a good conversation with one of them, but read a lot of negative reviews of the company that has scared me away.
The last time a salesman came by, I was sick and my wife was busy with cleaning up the house while our 16 month old daughter slept (precious time to get things done). I told the salesman multiple times that I was sick and we didn’t have the time to sit and chat. He was pushy like you would not believe. I then agreed to give him 5 minutes (he took about 30) and he went on and on about all these deals that he could only offer me and that I shouldn’t mention to anyone. It was a complete joke. The next time these guys come to my door, I will do what I swore I would never do and that is close it midsentence.
I have been door to door before so I never want to mistreat people doing so to make a living. But when I did it, I was respectful of the homeowners time and previous commitments and I would never lie and be deceitful to try to make a quick buck. That is not worth your integrity.

Vivint needs to read this article and put it in practice! Steer clear of Vivint for your home security issues.

Super pushy salesman came to my door and it basically took me shutting the door in his face for him to leave. You would think after telling him I was not interested 3 times he would get the hint.

We have a Vivint system, I truly regret having ever entered into a service contract with this company. I plan to end my contract with this company and do not recommend this company for home security. This company has very poor customer service. This company contact my wife while she was out of the country and used «high-​pressure» sales tactics to obtain a contract extension. In my mind, a good company doesn’t need to resort to unethical business practices in order to obtain a contract extension. My wife and I didn’t choose Vivint, they bought our previous company we were happy with; therefore, we were inherited by Vivint. My system is malfunctioning, the company’s answer is for me to pay them a service call fee to repair their equipment. My opinion of Vivint is that they are an unethical company that preys on their customers. I highly recommend you look elsewhere for a security company and do not recommend this company for any business.