Diamond Wireless (Verizon)

I bought a phone here as an upgrade. The phone online was $ 99. They wanted to charge me $ 149. When I asked why, they told me it included the $ 40 upgrade fee and the $ 9.99 something or other fee. Next month, Verizon added another $ 40 upgrade fee. When I went to the store to get them to remove the fee, they assured me they never told me the fee was included, which was clearly bullshit, since I had researched the price and could have easily driven 3 miles to the closest real Verizon store and paid $ 40 less. This entire company is a scam. Go to a REAL Verizon store. This place will assure you they are a real Verizon store until there’s a problem, then they are a reseller. Avoid this place at all costs!!!

Wow, is the store manager rude. Saturday my family bought 4 phones and started an account with an awesome guy named Andrew who worked really hard for us. We got home and my daughter’s phone started freezing and then restarting. She went back Monday and Andrew ordered her a new phone. On Wednesday the new phone came in so she took back the first, messed up phone and gave it to Andrew, who forgot to inform her to bring back the box for the original messed up phone. We promised him we would bring it in first thing on Thursday. When I brought the box in at 10am on Thursday, the manager (Russian accent, didn’t get his name) said they had to «wipe» the phone and what was my daughters passcode and icloud information? I didn’t know her information and my daughter is a school teacher so she was in class. I thought I was doing a good thing by dropping off the box they asked for, and this guy starts chastising me, saying they are going to charge me if I don’t tell him the information. I informed him I was not my daughter, this was her phone, and I was doing Andrew a favor and turning in the box like we promised and please DON’T SHOOT THE MESSENGER! He was so rude so I asked him who the manager was. He said he was and I told him that’s too bad because his customer service really needed work. I left before I got even madder. I would like to find out who owns this store and let them know how rude this guy is. My daughter will definitely stop after work with the information they need to «wipe» the phone, but we will NOT deal with the rude store manager. Great store if you don’t deal with mean Russian accent guy.

Only Verizon store my family will go to. Will not go to the corporate store. We’ve bought probably 10 phones over the years here and will continue to have this our home store. Sly is awesome, and he and his team work very well together. They always get the job done with us. I would highly recommend this store over the corporate ones. They seem to value customer service a lot more, and it’s good to see familiar faces.

10.16.14, Brought a phone to get it checked because a lot of voice calls were dropping. The expected outcome would have been to check either the equipment or replace the SIM card (which we have successfully done with other providers before, and at different Verizon stores with other phones in the past)
The phone is on a corporate account for a medium business, unfortunately we were unable to receive any type of support because the Verizon representative (Ashley?) was not familiar with how to work with corporate accounts, and said that the main company representative had to be in the store for any employee of such company to get support. She refused to get on the phone with our company, and blew us off immediately.
If you need support, or if you have a corporate account avoid this specific location.

Awesome experience.
We went in to upgrade my son’s device. They hooked him up with no trouble and even found a couple ways to lower our overall bill — not because they had to, but because they genuinely cared. They are extremely knowledgeable and have experience with all the latest tech. They even made some suggestions on cases and other add-​ons, including items they didn’t actually sell themselves.
No, it’s not a Verizon corporate store, but then I’m guessing the corporate guys wouldn’t have worked to get my plan switched to a lower cost option.

Very helpful service, nice people, and they are not trying to nickel and dime you, rather they try to save you money. Overall: will come here for all foreseeable Verizon needs in the near future.

This Sammamish Verizon store was recommended to us by our neighbor when she heard we were interested in purchasing new phones and possibly switching cell phone providers. It was suggested to us that we speak to the manager, Cory as she was very helpful during my neighbor’s visit. When we recently visited the store, Cory wasn’t there but the two associates on the floor, Lina and Derek, were friendly and helpful.
They took the time to walk us through the Verizon service options, available phones, and what it would mean to switch from our old service provider. Derek was very helpful and answered all of our (probably stupid) questions. They made getting new smart phones (my mom’s first) an easy and almost enjoyable process. I will definitely recommend this Verizon store to my friends and neighbors.

Lina was our sales consultant and she gave my father and I great service. Being knowledgeable about products and services, Lina helped us find awesome accessories and showed us how to use our new phones. She answered all our questions and gave us extra tips. Definitely fun and we felt well taken care of.

I stopped by the store to see about getting a charger for an old clamshell (non-​smart) phone I was going to add to our account. Andrew Tsai, a very nice and knowledgeable employee politely pointed out that they don’t carry chargers like what I needed anymore. He then proceed to look through his desk and pulled out a newer phone and asked if I’d want to use it instead of mine. No sooner had I said, «Sure», he started setting it up for me (I had already set aside a few hours of my day to do all that setup work). I was in and out with no wait, no charge, no self-​setup and a better phone. Thanks Andrew!

This store didn’t prepare for the Sammamish business. There can’t possibly be one employee over the age of 24 and all speak in a foreign language — «like 2014 tech, ya know?» I have wasted more personal time clearing up Verizon mistakes, costing ME over the past two years. Tonight I was educated on a Verizon Store vs. a Verizon Diamond Wireless Store. The latter takes back faulty accessories but if you were a consumer who mistakenly purchased your accessory at a VERIZON STORE… not DIAMOND… well, hells bells, you damn well should have known better! B’BYE VERIZON!

Last time been to the store was when they first opened up. Staff previously before was very helpful and knowledgeable. They seem to have a new staff now and they are not helpful at all. Very unprofessional. Like Susie B said, save your time and go to a corporate store that knows what they are doing since they are working directly to Verizon Wireless. These guys are jokes at the store and I do not trust them at all.

From the outside you think this is a company-​owned Verizon store, but really it’s an authorized reseller.
First the good: I needed a new phone, and they were willing to grab a SIM card to I could actually test audio quality by placing calls to my office voice mail. Many stores give you grief for this, but how else are you going to test the PHONE itself? I still haven’t purchased a new phone, but that’s not their fault — I’m trying to hold out for a couple more months to see if anything else comes up.
The bad: My wife was ready to replace her iPhone and take advantage of a $ 200 trade-​in promotion. She went to this store, which I had told her would be adequate, and it took over two hours to get the paperwork done and transfer settings from her old one. Yuck!
Staff (including manager) are reasonably nice but not that well trained. I don’t think they’d last a week in a Verizon company store in a well-​trafficked mall.
I can’t recommend this store. Best to stay with a company store or a reseller with more savvy.

Stay clear of this company. They are deeply unethical and a nightmare to do business with. It took me 10 months and over a thousand dollars to have a phantom phone number removed from my account that they deceptively added to my account. Save yourself the frustration and go directly to Verizon in Redmond or Issaquah.