Sammamish 76

I’ve had them service my car twice in the past year, both times I had a poor experience.
The first time, my car battery wasn’t holding a charge. I knew it was either the battery or the alternator, but I didn’t have the tools to diagnose. Turns out, it was the battery, which is a very simple problem to diagnose.
When I picked up my car, I received a $ 375 bill. $ 200 for the battery and $ 150 for labor plus tax. I was shocked, first the battery was marked up by 100%, second the garage charged me $ 75 to diagnose the problem (ouch). What a rip off.
The second time, my experience was worse. My engine light came on. I dropped it off and they called back later to explain that there was no issue and the light had come on because my gas cap was loose. I received a $ 100 bill for that diagnosis as well. Ouch! Another rip off.
Fool me once, shame on you. Fool me twice, shame on me.

I recently got my 2002 BMW repaired from Sammamish Highlands 76. The auto repair shop manager Rob is really nice and patiently explained the issue around why the window was not rolling up and how much it would cost to repair over the phone after I had dropped the car in the morning at 10am. The car was ready in the evening and I picked it up at 4pm. Reasonable cost, convenient and excellent customer service.

Their new service manager Mark is great. I brought my car in for a free brake inspection after they were making odd noises. Mark was very courteous, provided fast service, and called me three times to update me on the process. Turns out the rear brake pads were installed incorrectly at a different shop. Instead of trying to up-​sell me on new brakes, he corrected the problem and charged me only a minimal amount for the simple fix for the rear pads. Fast, honest service.

Well lit, clean, with snack shop and service station. Rare. Good gas prices too!

Not happy about the car servicing. We towed our car here and asked if they could inspect the car as to why it had died. They did and called to tell me it needed a new engine. It was toast.
Then they charged me $ 212 and tried to tell me my husband had approved that amount of «work» at that cost. Didn’t happen, my husband would have never approved that without talking with me first. Last time they had quoted a $ 90 investigation fee so I was expecting the same cost. (Btw, they won’t take that charge off the total bill either if they do the car work, it is a flat fee)
When taking with the manager Rocky about this, and reminding him I had paid them a year ago $ 3800 for a new transmission on this car, and that I had been a very regular customer for over 10 years and that I was not happy about that high of a charge, he wouldn’t budge repeating that my husband had approved it.
I also wasn’t happy how they embarrassed me by refusing to let the tow truck take the car off while I discuss the bill with Curt and Rocky the next day. Is this how you treat your 10+ year customers who had recently paid you $ 3800? Embarrass them and hold their car hostage? It’s not like you don’t know I live up the road under a mile away, have had my address and credit card info for all those years. It’s not like I or my husband don’t go into your place almost every single day.
Well Rocky, you have lost my business completely. We were daily customers for gas, cigarettes, occasional beverages, etc. Hope that extra $ 100 you charged me was worth it.
My honest opinion is that they nickle and dime you, and are all about the profit and not about the customer service. Adiós, taking my business to Shell just a little further away.

Super friendly staff. Great customer service. Seems to really care about their customers. Every time I walk in, I’m greeted with a friendly «hello» and smile.

Bright and clean, lots of pumps. Air for your tires, wipers for your windows, garbage cans for whatever crap you’ve been tossing behind your passenger seat.
But I just wanted a cup of coffee. Sure, I could have waited for a fresh brewed pot, and I suppose you are in the middle of Sammamish, so it’s not like you have a ton of demand from drivers wanting coffee, but on the other hand, it was too late for any of the local coffee shops to be open.
The 80s heavy metal was a nice touch though.