Sammamish Vision Center

Not a good to take your child for first eye exam. The doctor was very rude. She didnt ask any details and starting checking right away. She was very unfriendly. I was confused about her attitude, I could not tell, if my son had weak eyes or good. I did not trust her results.

My review is mixed, but in the end, very negative.
First off, my son (who only spends a few weeks with us in the summer) clearly had eye issues, so we took him to Dr. Amy on the recommendation of numerous folks, who claimed she was the best pediatric eye doctor in the land.
And she was! She did tests on him that I’d never seen before, and gave him a very thorough and professional diagnosis. He returned to his mom and daily life already better able to see, and is working hard at the exercises she gave him. For that, I give the doctor herself very high marks indeed.
My wife and I were so impressed, we scheduled eye visits of our own. I have never worn contacts, but figured sure, what the heck, I’ll try them out. I was told the fee for a contact fitting would be $ 165, and that would include test contacts, training on how to use them, and subsequent refittings and check ups for fit. Sounds fine, I accept. My «training» is five minutes with a woman who is clearly an intern or a trainee or something, and has no idea how to interact with customers. After that, she says «you’re good!» and apparently I’m done. I did return three times for proper fitting, and the last pair I tried seemed to be winners. I stopped by the office to say they were winners, and to get a replacement for the right one which had torn the day before, and to get a prescription, but Dr. Amy wasn’t in for another five days, and when they looked in my chart they were unable to determine what my prescription would be. All they saw were her notes, and they couldn’t decipher them. I had to come back or call on Monday. It is now Wednesday night, and I’ve not heard from them.
The entire interaction with the doctor’s front-​office staff has just been unbelievably bad, and full of the worst customer service I have ever experienced in my life. The same receptionist who couldn’t read my prescription also badgered my wife about an outstanding bill, while she was administering dilation eyedrops! Who does this? It was unethical and unprofessional, but no one seems to care.
Stay away!

I brought my son here upon the recommendation of a nurse friend. He’s been having vision problems of the very unique kind. Dr. Amy is wonderful. She has a calming presence and was able to speak clearly both to myself and my son. After figuring out what was going on and providing lots of information, she also spoke with my son’s medical doctor to help provide continuity of care. Instead of feeling shuffled back and forth, she took an interest and helped provide support.

About three years ago on a Saturday morning I called Sammamish Vision Center to see if I could see a doctor right away. I had been suffering for about month with eye irritation (redness, itching, sensitivity to light) and had seen two optometrists who provided temporary solutions but obviously did not know what was wrong with my eyes. I was extremely uncomfortable that day and very discouraged. Although they were booked, I explained my situation to the woman who answered the phone and she talked with Dr. Amy who agreed to see me in-​between patients. She took a look at my eyes and immediately diagnosed my problem. The medications she prescribed provided relief and a cure. I have been a patient at Sammamish Vision ever since.
As a long (very long) time wearer of contact lenses, I have a lot of experience with optometrists. I can honestly say that the exam I receive from Dr. Amy and her staff is by far the most thorough I have ever had. My contact prescription is better than ever (I have complicated eyes)! The Dr. and her staff are very knowledgeable about my insurance and I have never had any surprises.
I only wish I had known she was right in my neighborhood sooner!
Highly recommend.

I recently had an eye appointment at Sammamish Vision, based on the recommendation from a friend at my work. And knowing we shared the same eye insurance, I thought it would be a safe bet to try out a place she already knew took our insurance (VSP).
First when I arrive the receptionist, who obviously is from another country, is cold and not very welcoming. And that is putting it nicely. Then we find out we had some sort of miscommunication. On the phone when I made my appointment I made it clear I wanted to have my annual eye appointment so I could get a prescription for my contacts, which I am out of. I very clearly stated that I needed contacts. When I arrive, I found out someone had evidently signed me up for a general eye appointment instead of the contact appointment (there is a difference?) and the receptionist made it clear that this upset her — enough that she stands directly infront of me, turns around (just has her back to me, still is only 3 or 4 feet away) and looks to another receptionist and says, «We have a new patient who scheduled an eye appointment but now wants a contact appointment.» If you didn’t notice, her wording clearly pointed the blame of this on me. It was clear it made this other receptionist uncomfortable when she said this as she looked at me surprised when she said it. The rude receptionist continued to be cold and rude throughout checking my eyes. She obviously did not want to be there.
In addition some random man just peeked in the eye checking room while I was in there alone waiting and said «Hello» and then looked around and said «Oh, we already grabbed that…» and then just walked out. I thought that was extremely unprofessional.
In addition, I have to comment on cleanliness. I will be honest, I am kind of a germaphobe but in a place like a doctor’s office — isn’t that kind of what you would expect??? The sink was clearly not very clean… and when I put new contacts in they tried to lead me away and I had to insist on washing my hands since I had JUST TOUCHED MY EYE before we walked over to do more tests.
This is also going to sound like a white whine (and it most certainly is) but I have never had my eyes dialated, I have always gone to places that have that new green light computer thing that takes pictures of your eye. Sure it costs $ 30, but it is worth it! Not to mention pictures that they have on file FOREVER vs. just glancing at your eye for a couple minutes and making notes. This place DOES NOT have that computer.
The bright light in all of this is I will say that the women, Dr. Amy who did my eye exam was very nice. She seemed a little distracted and a little rushed to get me out of there… but she was nice, knowledgeable and helpful.
Overall… I won’t be returning nor will I be recommending this place to others.

Stay away from this place!!! The office manager Steve will mislead you and then plays dumb when you call him out on it. The staff in general could put more effort into customer service. I was assured that the lens for my glasses would be 100% covered by my VSP insurance company after he contacted them directly so I went out of my way to go to their office for a visit. Once I was there and had already paid for an eye exam the story changed (my eyes were already dilated at this point). I was now told that my free lens were going to cost me over $ 200… That doesn’t sound free to me! Had I known that this was the case I would have never gone to them. I feel scammed and lied to! Shame on you Dr Amy for not returning my 4 phone calls over a 3 day period which I politely requested to speak with you regarding a complaint I had about my experience in your office. I have never had an optometrist hide behind their office staff before. Face the music and face your customers coward!