Superior Appliance Installation

Our experience with the SAI was outstanding. Anthony arrived within the time he stated when he called for the delivery of our new Oven purchased at Sears. Anthony was very professional, knowledgeable, courteous, and well-​organized. The installation required an additional junction box because the oven cable was too short. Anthony installed the junction box, ran an extension cable between our old junction box to the new, thereby completing the installation smoothly.
We would recommend SAI and, specifically, Anthony.

Terrible Service and Bad Manners to go with it. We bought a dishwasher online from Sears and online scheduled for ⁹⁄₂₃ delivery and the online documentation shows ⁹⁄₂₃ as the expected delivery date. I waited home for delivery that day and call Superior several times, and overtime it went into voicemail and I left two voicemails. Late afternoon we got a call that the delivery schedule was an error and we have to wait several days for installation. We were given a window of first 12 PM to 3PM. The day before they called to move it to early morning and I stated we could be there. They called at 11:30 on said date and said installer have been waiting at the door and now they have to charge us $ 35 re-​schedule fee even though they are the one showing up before the scheduled window period. In that case, we wanted to cancel this and called Sears, and they said they will help with the re-​scheduling of it quickly. Two days has since past but we have not heard any resolution from Sears and we will have to call Sears again to cancel.

Jim, the installer at SAI, has the worse customer service skills EVER. When he arrived, he did not introduce himself. Then complained that there were 3 issues — the first issue I was already aware of (air gap needed to be installed per code); the second issue was that the dimensions were slightly off, and the third issue was that a switch needed to be installed under my sink to bring my new dishwasher up to code. I asked him if he had a spare switch so Jim went to check. When he returned he said that he did not have a switch and just stood there. So I asked him can you go to the store and buy a switch? He said, «well, I have another customer after you.» WHAT? I’m the current customer — why aren’t you focusing on the issues at hand and do your job? I asked him if the dishwasher will fit based on Jim’s earlier comments about the dimensions being slightly off and he said, «Oh, yeah, it will fit. It’s just going to be tight.» Well, I took his earlier comment as him complaining about the job being too tough for him to do. I realized he wasn’t the installer for me so I kicked him out! Told him to put back the dishwasher parts he removed. Jim never apologized and just left. Hours later I wondered if Jim effed up my dishwasher so I ran it and not to my surprise, water in the cabinets under the sink! HE LOOSENED something and did not fix it! Intentional? Of course! I called SAI and left a message demanding that someone come out to fix this issue tomorrow or by noon Saturday. Based on other low scores, I doubt I’ll ever hear from them. Very unprofessional, inefficient, and just poor customer service.
Cancelled my order with Sears and will never ever order through them because they outsource to SAI! Stay away from Jim!

I have been calling them over three weeks now about a cooktop installation that was not completed. The person they sent out said he would send the correct dimensions so I could replace the cooktop, but we never got the information. Over a dozen calls later, and after talking to Alicia and Mary Lou who assured me they would get the information from the installer, still nothing. Each time they would say «we’ll get you the information by end of the day» and nothing. Today Nikki tells me I would have to pay to have someone go out and take the measurements and acknowledged that Alicia and Mary Lou should have told me this earlier. It has been a terrible experience dealing with them and with Sears as there is no way you can get hold of customer service other than by online chat. I have now cancelled the entire order and will be buying the cooktop elsewhere. Sears should not contract to these people, and they have lost my business because of this.

I had a horrible experience with this company. I also bought a dishwasher from Sears. An SAI technician (Eugene) came out to install it on February 12^th, and insisted on installing an air gap (had to be up to code). Two days later, I ran the dishwasher and my kitchen was flooded– water all over the counter tops and water under the sink. I called SAI to see if they could send someone out to fix what was obviously a faulty installation. The woman who answered the phone was extremely rude, and said they could not send someone out until Monday (it was Saturday). I scheduled an appointment for Monday afternoon, and she said someone would call 30 minutes before arriving. Not only did I not receive a single phone call, but no one ever showed up. It turns out that not only did they install the air gap incorrectly (it is not supposed to send water all over your kitchen!) but one of the new hoses from the air gap to the garbage disposal was kinked, which is why water could not flow through it to the drain. I called Sears to file a complaint, and even the customer service rep was shocked that they would schedule an appointment and not call or show up. She also was not able to reach the company for service. Please see photos to see what happened. These people should not be in business!

My experience with the SAI technicians was excellent. I had no problem with their delivery and they even called me 30 minutes before they arrived. Anthony and Daniel successfully removed my old built-​in dishwasher and replaced it with the new Maytag unit I purchased at Sears. The spot was tight and it was not easy, but they did it carefully and no damage was done to my tile floor or cabinets. They even ran the unit to make sure we had no leaks. A great job!
This is in sharp contrast to my disastrous experience one week earlier with the installers from Home Depot where I bought the same Maytag unit. They took the old dishwasher apart and decided that they could not get the old one out without damaging the tile. Despite my plea that the old dishwasher was placed in that same spot over the same tile 14 years earlier, they would not even try. So I canceled the whole deal, got full credit for my purchase from Home Depot and ordered the Maytag unit from Sears. Unfortunately, I was left with a broken dishwasher until the SAI techs delivered and installed the one I bought at Sears.