The services on my laptop were very quick(one day), although I was not in a huge hurry to have my computer returned to me. The customer service is excellent and their hours are very convenient for someone who may need a «24 hour» service. My laptop works just like brand new, and if needed, I will definitely return. I was very nervous on pricing, as I knew my laptop was filled with«junk». Fortunately, the price I paid was very affordable and that was a huge relief! They accept credit/debit cards, which is convenient too.