Airtron

Terrible awful horrible. They have been the worst AC company for 25 years and nothing has changed. Only used them again because it’s who my builder contracted to install the unit and needed to use them for follow up. Never ever again. Terrible customer service.

Take your business elsewhere, this company is a joke. Technicians didn’t explain anything and they try to sell you stuff that you don’t need. Overall not courteous, by the time the second technician came a week later they added on more issues and our quote kept going up in cost, saying everything comes in a bundle and you have to get it all. Only to schedule me a week later to actually fix the problem. So I got a second opinion and thank goodness I did, I saved over 2400.00 and got same day service after the second technician left the second house visit. I got my AC working after one week of wasting my time with these guys. I didn’t find the Airtron technicals honest or forthcoming about the problem. I’ll be happy to give you my recommendations if you need a good referral.

When we had our house built we found out that Airtron had installed our AC during construction and I, like many of our neighbors, felt it would be prudent to keep them on as our HVAC service provider. Boy was that a mistake! We had a issue with our system and they came out and fixed it. While the technician was at our home he offered a service plan. Given the fact that we would see their vans on our street week after week, month after month I thought it would provide some piece of mind. I signed the contract and every month $ 49.98 was posted to my credit card. That was the last time I heard from them. This went on for two years. Finally I had to call THEM so come check out my system. Instead of a run of the mill maintenance check we were told our Evaporator coil had a leak and would have to be replaced. They gave us an exorbitant price to replace it and then told us if we would have taken care of it with regular maintenance this issue might have been prevented. Excuse me??? Wasn’t that what I had paid them for when I purchased their Essential Home Care plan? Perhaps if they had done their job, kept up with my system and performed the regular maintenance that they promised to do when I bought the plan they would have caught this issue prior to my warranty expiring! After talking to my neighbors the reason Airtron was in the neighborhood so often was they were redoing work they didn’t do right in the first place. The best advice I could give anyone is stay away from AIRTRON!

Remind your drivers the left lane is for passing only. It’s great that he wants to do 5 under, but you’re clogging up the left lane, this is Texas!

Improper drain line installation on new home caused water damage and mold growth. I didn’t notice until after warranty ended. No help from Airtron. Not even a «sorry for our incompetence.»

We always have a TERRIBLE experience with Airtron. They told us yesterday that they were coming between 8am-​1pm today. Then in the afternoon they told us they were coming between 1−10pm. After some calls to them around 4pm, Mario came at about 5pm. He was rude and told us the problem was that we didn’t get routine maintenance. Airtron had been here for maintenance recently. My husband said that the problem was that the drain wasn’t hooked up right which is why it was leaking thru the ceiling. My husband showed him up to the attic. Shortly after that we get a call from Marco, the mgr of the techs. He said he was calling to see what happened. Apparently the tech Mario had left – without saying anything to us and without working on anything. We couldn’t believe it. The mgr Marco said someone else was coming. About 3 hours later, after 2 more calls to them, someone finally showed up. We are still waiting to see if they will fix it. We have had repeated experiences like this with Airtron. Arranging to stay home all day and they don’t come until after hours. We call and raise a stink and then they always say we are next on the list. This company is incompetent and very poorly managed. Unfortunately we are tied to them bc of our warranties. Be warned — DO NOT EVER USE THIS COMPANY unless you have no other alternative. They are extremely unreliable and poorly managed. They do not care about the customer.

Horrible horrible experience!!!
*very very long.
Don’t want to go too much in depth. So we had an AC repair costa $ 900 plus. The part was only about $ 40 something online. Went to their office to request for a breakdown of the invoice, basically we want to know how much the labor was and the part. Manager refused to tell us, she said the corporate was the only one that could tell us. Requested for the corporates office number but she tried to talk us into. We still insisted for the breakdown, finally she gave us the labor charges which was $ 300 plus. So we try to explain to her, we found the same part for $ 40 something, so how can u justify a $ 600 plus markup on the part. She again defended that its the corporate. Again we requested for the breakdown for the parts itself, we wanted to know as the consumer, because we paid for this, we want to make sure that we are not getting overcharge. Still she insisted… will not do business again with airtron. Every cent counts. As a consumer and a customer, we have the right to know how much everything costs. Even with phone bills and any other services, labor, parts, taxes and other expenses were broken down to the customer so we know how much. Apparently, airtron doesn’t have to do that since they have a «good» reputation, 40 trucks and are almost servicing everybody in SA. So they are so good, that u can’t demand a breakdown of the prices of their services… booooooo!!!

Based off a few years of utilizing Airtron.
First off, we «had» their maintenance program, which ended up with them just getting a monthly paycheck from us as they didn’t bother showing up half the time if at all to maintain our air unit.
Second, we had two different prices given to us from different people for the same fix or unit (both employed by Airtron)
Third, They stated it had a leak in the system and had to be repaired. Then We had a few other companies look at it, and they didn’t even see a leak. Instead said the coil just needs to be cleaned, which was part of their maintenance service was suppose to do in the first place from my understanding.
Fourth, They charge to go out to check the unit if you are not apart of their service program. The tech tried to charge us twice, even though it was required to pre-​pay to get him out there in the first place. Paying almost 200 dollars for a tech to do absolutely nothing, no thank you.
There are so many other places that give free estimates and consultations, don’t waste your time or money with this company. Especially time, Took them almost 3 days to get an AC working when it took another company only 3 hours…

I Had a new coil with guarantee for one year. It was cost me 3 thousand dollars. Less than 10 months AC wasnt cool enough i called them. They told me that They will charger 89 dollars for come over, not include to repaire. What kind of guarantee they gave to client. This is a BS company
NEVER GO WITH THEM

We have been using Airtron for years. We have the monthly plan and have only had a few repairs to our system since we bought our house in 2005. We are pleased with their service as well.

Thermostat and heater wasn’t working. Called them and they came out. Quoted me thousands of dollars for repair and said a bunch of stuff needed to be replaced which made no sense to me. I told them that I needed to think about the costs since it’s so high. They took off the thermostat and left a hole in my wall and left. So I got an opinion from a different company which charged us a fraction of what they quoted and fixed the problem within 30 min on the same day. Will not use this company again when there’s better options out there.

We just bought the house in late February, Airtron is who installed our Goodman Heat pump so that is who my wife called for a summer tune up and inspection, we paid $ 179 for a summer/​fall. Amir came out and spent almost 2 hours «checking» it out. He stated we had a freon leak and needed a new coil or since it was the r22 freon a complete system to the tune of $ 7800
I informed him we needed to discuss amongst ourselves. We proceeded to then call and found another company to come out. The other company said we were less than a pound low on freon and couldn’t find any leaks. Good return of air flow and heat loss was within range. Said our unit still had a good 2 – 3 years of life.
I will be filing a dispute with Visa and the BBB
Save yourself the headache and avoid Airtron.

We have a 10 year extended warranty with the 1^st 5 years having twice a year service. The first 5 years were great– the unit was new, they would come and service (whatever that means) and no problems. I am hitting the 8 year mark and all of a sudden the thermostat goes blank :(
So I call them and they send someone over that same day. Great — I thought. So after he checks out the unit, he tells me that he has «bad news». He said that there was water in the pan & that the unit was low on freon. On closer inspection the evaporator coil was leaking, so that I needed to have it replaced.
Oh and by the way, your extended warranty only covers this particular part once during the 10 year period of your warranty, and since this part was replaced in 2009 the labor isn’t covered… say what?
Yes– the part is covered; however, the labor cost is not. So what was the quote– oh its $ 1,126. Wait WHAT? I have and paid for extended warranty but it does not cover the actual labor cost bc it had been done in the past. He goes on to tell me about the bailout of GE and that it caused so many insurance co to go belly up and that now my warranty only covered it once. Huh?
So I what is the cost of the coil? «I don’t know»
How did the cost of 1226 come up? «thats what my boss said»
How long does it routinely take to replace? «about 4 hours»
Seriously? I going to pay close to $ 300 an hour for service?
But wait there is more– of course they offered to buy my unit and give me a $ 1000 credit for a brand new unit– oh why did I know that was coming… Why do I need a new unit? Its only 8 years old & under «warranty»!!! «Its an option» he says.
WTF? WTH?
With this company and their «extended warranties» BUYER BEWARE!!!

I have used Airtron since 2003. They installed 3 units in my new home. Over the last 10 years they have been out 7 times for repairs. Recently one of the units was leaking water into the garage. I called and Airtron sent a technician right out. Terry advised the system had a freon leak in the coil. The coil was freezing up and causing all the water. To replace the coil would be approximately 2800.00 and his recommendation was to instead replace the system. For $ 8100 they could replace the system and install it the next day.
I told him I would think about it and get back with them. That is a lot of money and I wanted to explore my options. I called family and friends and got some referrals.
I had another company come out. (I will be leaving a glowing Unilocal report for them) He told me the freon couldn’t be leaking because the system was fully charged. He cleaned out the drain line and for $ 110 the problem was fixed. It cools beautifully and no leaks.
Airtron has lost my business for maintenance, repairs and replacement.

Do Not Use This Company!!! They are overpriced scammers! We signed up for their yearly maintenance and even with them coming out twice a year for tune ups, our 5 year AC unit needs a $ 1,000 worth of repairs that should have been prevented with proper maintenance. We had another company come out to do the repairs and we signed up with their yearly maintenance which is half the cost and includes more service, plus they seem way more knowledgeable. I’m furious we ever went with Airtron. They tried to charge us $ 3,000 for work that was covered under warranty, but my husband fought them on it. And we had different repair guys tell us different things. One of the repairman said we had a major leak and not to wait too long to get it repaired. It was going to be costly so we did actually put it off, then when we called a couple of months later to come out and fix it, they said there was no signs of a leak! Then a couple of months later our AC stopped working and it was due to a major leak that was conveniently back after they «thought» our warranty was expired. Very shady business!

Worst company ever to do business with. AC unit not installed correctly in new home we had water leaking from our vent, unit came with the wrong filter. 2 years later AC is not cooling home, replaced coils and come to find out that wasn’t installed properly! Shop around, do not give these people business!

I’ve been using Airtron for 8 years. Since I’ve had service contracts with them over the entire time period, I’ve experienced their service on a relatively frequent basis.
Airtron’s service is uneven. Sometimes, I get a very knowledgable technician, other times, the person isn’t up to snuff, and other times, I’ve had a salesman dressed in a maintenance technician’s uniform.
There is a reason why I’m possibly going to switch from Airtron.
I had my biannual service and the technician said I needed a new part. Since the new part was under warranty, I knew I could get the item at no cost. But the «technician» told me my system was old, they might have a hard time finding the part, and I should look into getting a new system. He ran some figures and said I could get a 16 SEER (very efficient) for around $ 9500.
I said to let me think about it, because $ 9500 is a lot of money. I did some research. The $ 9500 price was inflated, compared to other local HVAC companies. I could get a 16 SEER for about $ 1K less than Airtron was offering. The «warranty buyback» Airtron offered was $ 888, while one other company offered a $ 750 incentive just for using an online coupon!
While I was thinking about it, the part failed (a month later) and I had them come back and install the hard-​to-​find part. That technician was straightforward. He told me I did need the new HVAC units, but the current unit should have been repaired immediately. The guy who called me suggested i get the new unit. When I said I was leaning to the warranty fix, he sounded like I had shot his dog.
If that second guy hadn’t been honest with me, I’d have no further dealings with Airtron. I have no problem with trying to make a buck. We all do it. Don’t tell me I have nothing in the way of an alternative when I clearly do. Otherwise, your company may lose my business.
====
EDIT: They did lose my business. I bought a similar system (16 SEER) to Airtron’s, including a 10 year extended warranty, for $ 5000.