Alta Moda Salon

While enjoying the Thanksgiving holiday at our Families house in Boerne I thought I would treat my wife to having her hair done. My wife was apprehensive about going more blonde and the stylist assured us that she could do what a few others said they could not do and get her hair blonde and not orange without frying her hair. $ 140.00 was what I was told and I said sure «you are worth it babe»! I go to pay and it was now $ 180!!! Well two weeks later and her hair is breaking off and is costing more money to try and save! Her hair is literally falling out and can’t even brush it. I’ve called several times and keep getting blown off! Horrible experience!

The only reason it’s a 2 and not a one star is because the guy that works the front desk– was super nice… Other than that this place is a complete fail. I have never felt so rushed through an appointment in my life– especially one that is not cheap.
I will end with these 3 words.
Boo. Boo. Boo

Cindy is a life saver! When I moved to San Antonio I googled «best Salons in San Antonio» and I went to what google said was the best salon. After 4 hours, panic and tears I left that «best salon» with 4″ of pink hair and the rest light brown. (Which is what I went in with and asked for). I was leaving for Mexico in 2 days!!! I called Alta Moda salon and they got me right in. And fixed my pink hair!!! I love the atmosphere, but what I love the most is everyone there is so educated and knowledgeable. The owner Cindy is super involved with all the clients in the salon, not just hers. She really knows how to run a business. And they really know about hair!

I’m not one to usually write reviews, but considering how the situation was handled I feel obligated to inform future clients. I showed a picture of what I wanted as far as coloring, and the response I got from Isabel is that it was going to be an easy. So I figured instead of going to another place to get my hair colored I could just get everything done at alta moda. Well due to the weather being humid and on and off rain I decided to not get it styled at she finished cutting and coloring. As time went by I noticed my hair looking very light compared to what I expected and as soon as I got home I was shocked with my end result. I called the salon the next day and Matt offered to take care of the problem by offering to have me come in and redo my hair as many times as possible until it’s done right. Well I declined and said I would be going somewhere else. So I asked if I could get a refund for the color only, because to be honest I like the cut but not the color. He then started to talk about the no refund policy they have, but I did correct him and said that there is no policy on the website at all. Which is true though, go online and you won’t find anything about no refunds, and I took pictures to prove it just in case they decide to put it on last minute. Well he then started to question why I let Isabel convince me to color it if I had made plans to get it done at another place, and why didn’t i get it blowdried before (this is all in a sarcastic tone, and like i said earlier it was ugly outside so why spend extra money so it can frizz up?) And he even had the nerve to say that people who wrote the bad reviews on Unilocal were too scared to complain which is why they did it behind a computer. I did ask him two different times to not be aggressive or rude, but he continued to be sarcastic. Long story short, the problem isn’t the stylist it’s this guy Matt who apparently doesn’t know anything about being courteous, professional, or understanding. The people who write these reviews are angry because he makes you feel like you’re needs are no concern of his. Which isn’t true when you run a business. He was nice when he took the payment, but if you’re unhappy with your service just expect his ugly side to appear. All I asked for was a refund so I can get my hair corrected at another place, because some people work hard for their money and I don’t think it’s selfish to want the best for yourself. I’m just shocked that an owner from my hometown would allow such a terrible person to handle her business, because we aren’t like that at all back in Alice. And I’m going to call out the person that left a review 15 minutes after I called, because everything I complained about you’re just complementing on. Nice try, alta moda. Just so y’all know, businesses like to put fantastic reviews to appeal to future customers. And fyi, look at the other reviews, because it’s all about the bad experiences with colors and this guy Matt.

Terrible hair color. Went three times bc I thought third time would be the charm. I was disappointed each time. They had to redo it each time and the third time I went to a different salon to get it fixed. It was pink when supposed to be blonde and green from a horrific dark ash color when I specified absolutely no ash!

I made an appointment and they asked if I would take a male stylist. well YES! Didn’t they do the same schooling and commitment that woman do? Anyways, I walked in and the front receptionist (I didn’t get his name) was so nice! He was polite and even knew my name even though I was new to the salon (probably looked at the schedule book but it was nice that he asked if I was Candice). Nector was my stylist and let me just say one word; AMAZING! Unbelievably amazing! Nector introduced himself to me and was so wonderful! He did a color consult and made sure he knew exactly what I wanted. He kept the conversation alive during my color application even though I have SO much hair so it took awhile. He was so nice and funny! He never left my side and always asked if I needed anything and made sure I was taken care of. He washed my hair like a god send & repeatedly asked if I was okay & always let me know what was going on! He then blew out my hair wonderfully! He is honestly the best stylist I’ve EVER been to and I highly recommend him to everyone! Totally worth the money for my high lights! I will never go to another stylist as long as I live in San Antonio! He even hugged me goodbye! SUCH A DOLL! :) tomorrow I’m going to try and get in touch with the owner to praise him even more!

For my birthday my husband gave me a gift certificate to get a cut and color done at Alta Moda Salon in The Quarry. I have dyed my hair hundreds of times, but only by a handful of SKILLED colorists with extensive training. I was nervous to venture over to the salon since none of my friends had visited it before and I had no frame of reference of their caliber. I ended up using my gift certificate Easter weekend, and it was one of the WORST EXPERIENCES OF MY LIFE. I was greeted by a woman named Sylvia, who obviously didn’t want to be there. I have had an ombré for the past two years and on this occasion I merely wanted a touch up and a trim. She made no effort to make me feel comfortable and I could tell that it wasn’t her who was supposed to do my hair that day. She spoke a handful of words to me the entire time. She left BLEACH on my hair for at least an hour. When I went to pay I was charged $ 170, you read that correctly, FOR A COLOR TOUCH UP AND TRIM! She used her scissors three times to give me a straight across trim and literally cut off half an inch off of my head!!! I left the salon looking like a toddlers prized art project. My hair was patchy and because the color was applied so haphazardly there was an appearance of blotchy cheetah spots. Definitely the work of a «level three stylist». I called and spoke to a monotone receptionist named Matt who asked for emailed photos to show their owner. I had to call him to make sure that they were received and to schedule an appointment at their other location at the rim to have it fixed, awesome customer service. I asked to speak with the owner and she was «busy» and couldn’t speak with me. And surprise surprise they DON’T DO REFUNDS, they wont even reduce the price to be equal with the quality of service that you received! On arrival to their other salon I AGAIN asked to speak with Cynthia and she was again conveniently busy. Her picture is on their website, I know what she looks like. She was within earshot when she heard us explaining our situation to THANK GOD a lovely woman named Vikki. I watched the owner walk by us on many an occasion and she even made eye contact with me, not even a word. Vikki did a lovely job fixing my hair and was very personable, her only downfall is that she is forced to work in the fiery pits of tacky zebra-​upholstered hell. If you wish to spend a weekend looking like a meth addict who did their own hair during a bad trip, Alta Moda is the salon for you.
If you are thinking about getting your hair done at this salon TRUST ME save yourself a $ 165 and buy yourself a nice box of «clairol nice n’ easy» the result will be better if not the equivalent of the service I received from Sylvia. And if you do it alone the conversation will be just as good.

I have been going to Alta Moda in The Rim/​La Cantera area for years now and I have to say that it’s the best salon ever. Vikky is incredible at her job! She is a master at hair coloring, highlighting and lowlighting (they have like a million colors to choose from, too!) I always leave with my hair feeling and looking amazing. The salon itself is relaxing, clean, and everyone is very friendly. I now live a little over an hour away, but it is so worth the drive. I highly recommend coming here and definitely ask for Vikky. It may be a bit pricey, but you get what you pay for and I’ve never been disappointed.

Ive been in SATX for 1 year and 6 months and Ive been to Avant at The Quarry, Toni & Guy (2 diff stylists) and Salon Rouge. Avant. most boring cut (see separate review), I do very much like Gina at Toni & Guy but I’d rather go to a salon that’s not departmentalized aka. 1 person does cut and 1 does color. Plus Toni and Guy tends to be inconsistent and Ive kinda grown out of that emo rockstar thing, which you kind of end up with there. Too much texture. Salon Rouge great cut and color but their shampoo bowls are sooo uncomfortable, it just makes you not want to go. Well I was in need of a new do and was going to suck it up and go back to Salon Rouge but then. this past weekend I met this girl who had the most amazing short haircut I have seen since Ive been here. It was truly a flawless cut, sassy and not old lady looking. She told me her girl was Abby at Alta Moda. So I looked them up and out of all their stylists on 2 had a profile, the owner (cynthia)and Fernando. I like seeing the profile, it gives you their background and after reading about Cynthia, I called and made an appointment. Of course she is the most expensive ($ 75/​cut) being the owner and her background, I was not surprised. It’s no more than what I paid at Vidal Sassoon in Scottsdale (Mark there was worth every penny). And so is Cynthia. I love my new cut & color, it’s sexy, sassy, short & classy and will grow out like a dream. not like a mullet (which tends to happen at Toni & Guy). I know Ive said in previous reviews that I would be loyal to the previous salon. but this time I mean it… No one will be messing with this do other than Cynthia.

I’ve been coming here exclusively since 2010 and seeing Abby for color and cut. First time EVER I have seen a stylist more than once (I’ve had horrible experiences with my hair). I’ve changed my hair color twice and it’s still healthy. Abby doesn’t push me to get a cut if I don’t need one or to buy Paul Mitchell products either, which I appreciate. The salon itself is pretty cute, spacious, and clean. I’ve been to salons in many cities that may look more impressive, but the cuts have been mediocre. I’ve also had my hair «colored» where it didn’t even look like it had been colored at all. All the staff is really polite, and I’ve never had my appointments pushed. I’ll be sad to leave Alta Moda if I move out of San Antonio. Prices may be steep for a salon in San Antonio, but you get what you pay for, and I don’t mind dishing out as long as I leave satisfied with how I look.

I tried to get a cut here from Nicole Rogers after reading a great review of her on Unilocal,but she no longer worked here and they set me up w/​someone else. I posted my review under the Quarry location for this salon since she ended up scheduling me at that location.
summary — a bad experience.

Had a full highlight and cut here with Vicki and Abby. A little pricey but they did a great job and I LOVE my hair!

This place is ok. We moved here from California where I went to an AWESOME Paul Mitchell focus salon, so I was looking for another one here. The salon itself is ok, kind of plain, and nothing spectacular. My first visit was with Julieann, and she made a complete mess of my hair. I was shocked to find out later that she had several years of experience and yet thinned out the length of my hair despite the fact that I have thin, fine hair to begin with. I now see Cindy regularly, and she is working to restore the length and fullness of my hair. I am a little disappointed in the fact that various «rising stars» do my color instead of Cindy as gray coverage at my roots has been poor on 2 occasions, and the color varies slightly each time even though I have specifically asked that the red tones be kept to a minimum.
I have since gotten some extensions added to mask the thinned length of my hair, and I love the Great Lengths system, which is what keeps me going to this salon rather than looking for one that is a little more exciting. From my understanding, Cindy is the only one in the city that uses the cold fusion machine for the bonds. I may try the Quarry location to see if it is a little more exciting.